113 support specialist jobs

ABOUT OUR COMPANY FXIFY ™ is a leading Proprietary Trading firm dedicated to excellence in the financial markets. Established in 2023 by a team of highly skilled professionals with extensive industry and brokerage experience, FXIFY has quickly positioned itself as a leader and innovator in the prop trading industry. As one of the top proprietary trading firms, FXIFY continually expands its portfolio of product offerings, cutting-edge technology, platforms, and market expertise to achieve outstanding growth and results. At FXIFY, we are always looking for driven individuals who are passionate about trading and finance. Whether you are an experienced trader, a quantitative researcher, a marketing executive, or a graphic designer with a love for the industry and a desire to spread the word, we offer exciting opportunities to grow and succeed worldwide. WHAT WE ARE LOOKING FOR FXIFY™ is looking for a Customer Support Specialist to join our...

Main Responsibilities: Helpdesk Support: Serve as the first point of contact for IT-related issues, assisting users with their requests and troubleshooting technical problems. Troubleshooting: Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, and printers.   System and Network Monitoring: Monitor network performance and conduct routine system checks to ensure optimal functionality. Workplace Setup: Configure and set up desktops, laptops, and mobile devices for new and existing users. User Account Management: Create, manage, and troubleshoot user accounts, including password resets and access controls.   Printer Support: Assist with printer setup, troubleshooting, and maintenance.  Data Backup & Recovery: Ensure data backup systems are functioning correctly and assist with data recovery when needed. Asset Management: Maintain an accurate inventory of IT assets, handling replacements and...

paytech is a dynamic fintech company dedicated to pushing the boundaries of innovation in the industry. We’re currently seeking a dedicated Customer Support Agent to join our team in Limassol, Cyprus. This is an exciting opportunity to be the frontline of our customer interactions and provide exceptional support to our clients. What You'll Be Doing: Support customers via email, chat, and (occasionally) phone — providing fast, clear, and helpful responses Troubleshoot and resolve issues , escalating complex cases to relevant teams when needed Stay up-to-date with our products and services to confidently explain features and solutions Create and update user guides, FAQs, and manuals to help customers onboard smoothly and find answers easily Document all customer interactions in our CRM system (Zendesk) for future reference and insights Collaborate with product, tech, sales, and other teams to ensure a smooth, end-to-end customer experience Share feedback and...

Company Description MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com. Job Description Responsibilities for IT Support Specialist: Key...

FP Markets Group of Companies is a well-established multi-regulated broker, found in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist (English speaking) in Cyprus office - a certified Great Place to Work®. This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture. Reporting to: Head of Customer Experience Responsibilities: Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat Educating clients on how to use the Company's website and trading platforms Communicating with clients regarding the company's products and services via telephone, email and live chat Assisting other departments   Candidate Profile: Computer literacy with excellent working knowledge of...

Due to the constant growth and increase of the volume of work we are looking for 2 Support Representatives to join our international team. This position is offered on a rotation basis with shifts of 8h/day, 5 days/week. Job Description: • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; • Identify and assess customers’ needs to achieve satisfaction via email, Skype and/or other communication channels; • Follow communication procedures, guidelines, and policies; • Provide accurate, valid, and complete information by using the right methods/tools; • Communicate with other departments concerning client issues/complaints; • Directly communicate with clients and providers; What you'll need to be successful: • English speaker verbal and written is mandatory; • Previous experience of working in customer support or similar positions will be considered an advantage; • Excellent communication...

Company Description Sepagon is an innovative open banking technology provider with extensive experience in payments technology. Our seasoned team has honed their expertise in online payments and the open banking sector over the years, ensuring our solutions are both effective and reliable. We are dedicated to delivering cutting-edge solutions that meet the evolving needs of our clients. Sepagon empowers merchants to offer cost-effective and secure direct account-to-account (A2A) transfers by connecting customers' bank accounts directly, streamlining transactions and enhancing security. Role Description This is a full-time on-site role for a Customer Support Specialist, located in Limassol. The Customer Support Specialist will be responsible for handling customer inquiries, providing exceptional customer service, and ensuring customer satisfaction. Daily tasks include offering technical support, resolving customer issues, and maintaining detailed records of...

ABOUT OUR COMPANY FXIFY™ is a leading proprietary trading firm dedicated to excellence in the financial markets. Established in 2023 by a team of highly skilled professionals with extensive industry and brokerage experience, FXIFY has quickly positioned itself as a leader and innovator in the prop trading industry. As one of the top proprietary trading firms, FXIFY continually expands its portfolio of product offerings, cutting-edge technology, platforms, and market expertise to achieve outstanding growth and results. At FXIFY, we are always looking for driven individuals who are passionate about trading and finance. Whether you are an experienced trader, a quantitative researcher, a marketing executive, or a graphic designer with a love for the industry and a desire to spread the word, we offer exciting opportunities to grow and succeed worldwide. FXIFY™ is looking for a Customer Support Specialist to join our international team of talented individuals....

About Novulyn IT: At Novulyn IT, we are at the forefront of digital innovation, providing comprehensive IT solutions that empower businesses across Europe (EU), Asia-Pacific (APAC), and Africa. With a commitment to excellence and a proven track record of success, our expert teams specialize in delivering tailored, cutting-edge technology solutions designed to enhance operational efficiency, drive growth, and revolutionize the way businesses operate. About the position: We are seeking an Onsite IT & Network Support Engineer/Technician to handle casual freelancing tasks in your area. Would you be interested in working on a contractual basis? Assignments will be dispatched based on your location, and you can choose to support them as per your availability (weekdays or weekends). Responsibilities include: · L1 & L2 IT/Networking tasks, such as desktop support. · Hardware installation and replacement (e.g., server/rack components like hard...

Spotware Systems is looking for a Trader Support Specialist to join our team in Limassol. As part of the Trader Support team, you will assist clients and internal teams with inquiries related to the functionality of our cTrader platform. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a customer-focused mindset. Responsibilities: Providing support and resolving client issues via email, chat, and other communication channels promptly and professionally Troubleshooting technical and functional issues related to the cTrader platform, marketplace and escalate cases when necessary Collaborating with internal teams, including technical and product departments, to address and resolve client concerns Ensuring accurate and detailed documentation of support activities, interactions, and troubleshooting processes Analyzing client feedback to identify common issues and recommend potential improvements Staying updated...

Company & Culture EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments including stocks, ETFs, bonds, futures, and options all within a single, multi-currency account. We cultivate a culture that transcends the ordinary, where rapid responses to market dynamics and proactive problem-solving are the norm. At EXANTE, the potential to make a meaningful impact is ever-present. Our team members continuously pursue personal and professional growth, empowered to spearhead change across people, processes, and products. True innovation stems from an insatiable desire for improvement, and everyone at EXANTE is committed to fostering this spirit and propelling the company into the future. As a rapidly expanding global firm with over 600 talented employees from 65...

ABOUT OUR COMPANY FXIFY™ is a leading proprietary trading firm dedicated to excellence in the financial markets. Established in 2023 by a team of highly skilled professionals with extensive industry and brokerage experience, FXIFY has quickly positioned itself as a leader and innovator in the prop trading industry. As one of the top proprietary trading firms, FXIFY continually expands its portfolio of product offerings, cutting-edge technology, platforms, and market expertise to achieve outstanding growth and results. At FXIFY, we are always looking for driven individuals who are passionate about trading and finance. Whether you are an experienced trader, a quantitative researcher, a marketing executive, or a graphic designer with a love for the industry and a desire to spread the word, we offer exciting opportunities to grow and succeed worldwide. WE ARE LOOKING FOR FXIFY™ is looking for a Customer Support Specialist (Future Products) to join our...

FP Markets Group of Companies is a well-established multi-regulated broker, found in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist (English speaking) in Cyprus office - a certified Great Place to Work®. This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture. Reporting to: Head of Customer Experience Responsibilities: Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat Educating clients on how to use the Company's website and trading platforms Communicating with clients regarding the company's products and services via telephone, email and live chat Assisting other departments   Candidate Profile: Computer literacy with excellent working knowledge of...

Join our exceptional support specialist team and play a pivotal role in delivering top-tier customer satisfaction through exceptional technical and non-technical support. This position demands a customer-centric mindset, robust problem-solving abilities, and effective communication within our dynamic and evolving environment. Responsibilities Respond to customer queries in a timely and accurate way via email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved...

Company Description MAP FinTech is an award-winning global regulatory technology provider for the financial services industry. The company specializes in reporting solutions, such as EMIR, MiFIR, SFTR, ASIC, MAS, FATCA, DAC6 and CRS, and provides innovative solutions for Best Execution Monitoring, RTS 27/28 reporting, AML Transaction Monitoring and Screening, Trade Surveillance, and eKYC. MAP FinTech has successfully reported a billion transactions to date and has served over 200 B2B clients worldwide. Role Description This is a full-time hybrid role for a Client Services Support Specialist, based in Limassol, Nicosia, Larnaca, Famagusta or Paphos, with flexibility for some remote work. The successful candidate will be reporting to the Head of Analysis and Support Department and will be expected, amongst other of: Providing 1st level support on customer enquiries on company’s products and services via telephone, web calls or email. Liaising with...

Company Description Sepagon is an innovative open banking technology provider with extensive experience in payments technology. Our seasoned team has honed their expertise in online payments and the open banking sector over the years, ensuring our solutions are both effective and reliable. We are dedicated to delivering cutting-edge solutions that meet the evolving needs of our clients. Sepagon empowers merchants to offer cost-effective and secure direct account-to-account (A2A) transfers by connecting customers' bank accounts directly, streamlining transactions and enhancing security. Role Description This is a full-time on-site role for a Customer Support Specialist, located in Limassol. The Customer Support Specialist will be responsible for handling customer inquiries, providing exceptional customer service, and ensuring customer satisfaction. Daily tasks include offering technical support, resolving customer issues, and maintaining detailed records of...

We are looking for a Greek-speaking Customer Support Specialist to join our fast-growing Support team working across our ride-hailing businesses in Cyprus and Greece. About Us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! About The Role As a Customer Support Specialist you will work in a young and energetic team. You’ll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience. Main tasks and responsibilities: Working across our passenger transport customers...

Your primary responsibility will be to design, implement, monitor, and manage the organization’s client’s local and wide area networks to ensure maximum uptime for all users. You will work collaboratively with Network Architects, and IT Managers to improve network efficiency and troubleshoot issues as they arise. Your role will include configuring and maintaining network equipment such as routers, switches, and firewalls, as well as documenting network installations and upgrades. Required Attributes · Strong analytical, communication and problem-solving skills; · Excellent time management and organizational abilities; · Effective written and verbal communication skills; · Ability to quickly learn and adapt to new technologies; · Detail-oriented with strong documentation practices; · Commercial awareness and understanding of business impacts; · Ability to follow established processes and protocols; · Experience working in collaborative team environments....

About OneLearn Global: OneLearn is a leading provider of cutting-edge educational technology solutions, empowering institutions and learners with seamless digital learning experiences. We are committed to innovation, reliability, and customer satisfaction. Job Summary: We are seeking a skilled and proactive IT Support Engineer to join our team. The successful candidate will be responsible for providing technical support, troubleshooting IT issues, and ensuring the smooth operation of IT infrastructure across the organization. This role requires a problem-solver with strong technical expertise and excellent communication skills. Key Responsibilities: Provide first and second-level IT support for hardware, software, and network-related issues. Install, configure, and maintain computer systems, networks, and software applications. Troubleshoot and resolve technical issues promptly, ensuring minimal disruption to operations. Perform Windows systems...

About the Company: We are an international fintech and technology group with payment services' entities in the EEA and Canada, focused on cross-border payment services for entrepreneurs and SMEs. Our Cyprus office operates as the group’s operational and compliance hub, supporting day-to-day client engagement and regulatory execution across jurisdictions. We work closely with our in-house development team to continuously improve our digital onboarding, client servicing, and transaction systems. The Role: We are looking for a client-focused and detail-oriented Account Manager & Client Support specialist to join our growing team in Limassol. In this hybrid role, you will manage client relationships from onboarding to ongoing support, ensuring a high standard of service and operational execution. You will work cross-functionally with compliance, risk, finance, and technology teams to address client needs and maintain strong operational alignment. This role...