St.Raphael Resort & Marina
Limassol, Cyprus
St Raphael Resort & Marina is looking for a new associate for the position of Spa Receptionist to grow with us.
Job Overview
The Spa Receptionist will ensure the smooth running and organisation of the reception in the most efficient and effective manner. He/she will deliver the highest possible standards of service to all guests, she/he should also be pro-active in maintaining and/or improving the department profitability in accordance with Hotel policies, procedures and standards.
Main Responsibilities & Duties
Customer Awareness
To understand who are the guests of the Serenity Spa, their expectations and needs, establish and maintain relationship/rapport through service and over the long term.
To seek and action customer feedback at every opportunity and to implement the correct hotel service standards, monitor and strive for continuous improvement.
To project a positive, professional and friendly image to the guests and the team members....