22 retention agent jobs

Purpose of Role: Join our dynamic team as an Arabic speaking Retention Agent and become a driving force in our mission to exceed client expectations and fuel our Company's success! Your role is not just about retaining clients; it's about fostering lasting relationships and igniting a passion for our products and services. With your unparalleled communication prowess, adaptability, and unwavering commitment, you'll play a pivotal role in contributing to the Company’s regional growth and success. If you're ready to make a tangible impact and be a key player in our journey, then this is the opportunity you've been waiting for. Main Activities and Responsibilities: Cultivate relationship with existing clients Increase the number of deposits Engage with clients through various channels, including phone calls, emails, and live chat, to initiate and maintain meaningful retention Actively listen to clients' objections and concerns, and address them in a constructive and...

Job Description: Are you skilled in retaining customers and delivering exceptional service in the Spanish markets? We are looking for dedicated Spanish Retention Agents to join our team in Cyprus. As a Spanish Retention Agent, you will play a crucial role in maintaining customer loyalty and satisfaction to drive business success. Key Responsibilities: Manage and build strong relationships with existing Spanish speaking customers Implement retention strategies to ensure customer satisfaction and loyalty Address customer inquiries and concerns promptly and effectively Analyze customer feedback and data to continuously improve retention efforts Collaborate with the team to meet retention goals and contribute to business growth Requirements: Fluency in Spanish Proven experience in customer retention or a related field Excellent communication and interpersonal skills Strong problem-solving abilities and customer-centric mindset...

A rapidly expanding Forex Brokerage Firm with offices in Limassol, are seeking to recruit English-Speaking Retention Agents to join their growing team. The successful applicants will primarily be responsible for ensuring high retention levels of existing clients on the platform as well as for generating and developing trading volumes from new clients.   Duties & Responsibilities: Build and maintain strong relationships with existing clients through regular communication via phone calls, emails, and other channels. Develop and implement effective retention strategies to reduce client churn and increase client lifetime value. Identify opportunities to upsell additional products or services to existing clients based on their trading behavior and preferences. Provide clients with educational resources and guidance to help them improve their trading skills and knowledge of the Forex market. Act as a point of contact for clients to address any...

About the job Overall Purpose of Role: Join our dynamic team as an Arabic speaking Retention Agent and become a driving force in our mission to exceed client expectations and fuel our Company's success! Your role is not just about retaining clients; it's about fostering lasting relationships and igniting a passion for our products and services. With your unparalleled communication prowess, adaptability, and unwavering commitment, you'll play a pivotal role in contributing to the Company’s regional growth and success. If you're ready to make a tangible impact and be a key player in our journey, then this is the opportunity you've been waiting for. Main Activities and Responsibilities: Cultivate relationship with existing clients Increase the number of deposits Engage with clients through various channels, including phone calls, emails, and live chat, to initiate and maintain meaningful retention Actively listen to clients' objections and concerns, and...

Job Description: Serve as a primary contact for clients in the capital markets sector, focusing on client retention and satisfaction Proactively engage with clients to understand their needs, address concerns, and provide tailored solutions to enhance client retention Utilize in-depth knowledge of capital markets products and services to educate clients and promote retention Collaborate closely with the sales team to identify opportunities for upselling and cross-selling to existing clients Analyze client data and trends to identify opportunities for retention strategies and client engagement initiatives Stay updated on market trends, regulatory changes, and industry developments to better support client retention efforts Maintain accurate records of client interactions and retention activities Working Hours: 11AM - 20:00PM Requirements: Fluency in English, Spanish and knowledge of additional languages is a plus Prior experience...

Overview  The Customer Support Agent will be responsible for guiding new clients through the onboarding process and providing ongoing support to ensure customer satisfaction and retention. This role requires excellent communication skills, a customer-centric approach and a thorough understanding of EMI operations.  Roles & Responsibilities  Guide new customers through the onboarding process, ensuring all necessary documentation and information are collected and verified.  Provide clear instructions and assistance to customers setting up their accounts and using our services.  Conduct welcome calls and orientation sessions to help customers get started.  Serve as the primary point of contact for customer inquiries, issues and requests.  Provide timely and accurate responses to customer queries.  Troubleshoot and resolve issues, escalating to other departments when necessary.  Monitor customer activity...

We are looking for a German VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value. Requirements: Proficiency in English and German both written and spoken Proactive person with good support / sales skills Strong communication and negotiation skills Attention to details Previous experience will be considered as an advantage Duties and Responsibilities: Being able to search and find for solutions of customers’ issues Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs Monitor customers’ performance & behaviour in order to evaluate bonus crediting Ensure that products’ compliance is being followed according to relevant regulations Previous experience as a Sales agent will be considered as an advantage We offer...

About Us: NAGA.com is pioneering the future of fintech through our cutting-edge social trading platform. We connect leaders—expert traders and content creators—with followers who learn from their strategies and copy their trades. As we aim to expand our leadership base, we're seeking an entrepreneurial HRBP to join our team. Role Overview: In this dynamic role, you'll act as a strategic partner who works closely with business leaders to align HR strategies and practices with the overall objectives of the Group. You will be the bridge between the HR department and the rest of the organization, focusing on delivering HR solutions that support business goals and drive performance. Key Responsibilities: Partner with senior leadership to develop and implement effective HR policies and practices that will support the strategic growth of the business. Offer thought leadership regarding organizational and people-related strategy and execution....

Overview The Customer Support Agent will be responsible for guiding new clients through the onboarding process and providing ongoing support to ensure customer satisfaction and retention. This role requires excellent communication skills, a customer-centric approach and a thorough understanding of EMI operations. Roles & Responsibilities Guide new customers through the onboarding process, ensuring all necessary documentation and information are collected and verified. Provide clear instructions and assistance to customers setting up their accounts and using our services. Conduct welcome calls and orientation sessions to help customers get started. Serve as the primary point of contact for customer inquiries, issues and requests. Provide timely and accurate responses to customer queries. Troubleshoot and resolve issues, escalating to other departments when necessary. Monitor customer activity and identify opportunities to enhance customer experience and engagement....

bbf: is one of the leading and fastest growing companies in the property market in Cyprus and Greece. We offer a wide range of services to our clients, including property sales, rentals, property management, construction, and other related services. Currently, bbf: is expanding the internal team, and we are looking for a Corporate Administrator to join our Financial Department. Main tasks and responsibilities: Corporate Governance Handle incorporation of Cyprus and offshore companies; changes to the companies' officers, registered office, shareholders, beneficiaries, agent, Memorandum and Articles of the Company; registration of charges and release of charges); Liaising with lawyers, agents, and service providers regarding the above matters; Keeping the client informed on the status of the above matters. Document Preparation and Maintenance Preparation of corporate documents (ready drafts, corporate resolutions, and minutes); Maintain...

About Cryptology Welcome to Cryptology – a cutting-edge, comprehensive platform for trading digital assets with ease and confidence. At Cryptology, we prioritize what matters most in the dynamic world of finance: reliability. Whether it's buying, selling, exchanging, or investing in cryptocurrencies, you can trust us to safeguard your financial interests and propel you towards a prosperous future. Join a rapidly growing community of users who choose Cryptology for their digital transactions. Job Purpose Attention! This is part-time job with 4 hour/day schedule. We are seeking the HR/Office Administrator who will be responsible for supporting various HR and administrative functions.In this role, you will process documents for the issues and extension of visas, tracking deadlines, and coordinating the delivery/pick-up of documents from agents. Key Responsibilities: Prepare onboarding and offboarding documentation for new hires in Cyprus, including monitoring...

Are you fluent in Arabic and English? Are you passionate about providing top-notch customer support? If so, we want you to join our team at WeDoSupport in our brand-new office in Limassol, Cyprus.   ✅ Main Responsibilities: ✔️ Deliver exceptional support to our customers via email and live chat, primarily in Arabic. ✔️ Process inquiries with attention to detail and content. ✔️ Proactively identify clients' needs and suggest effective solutions. ✔️ Prioritize customer satisfaction by exceeding expectations. ✔️ Collaborate closely with our team to enhance and streamline processes. ‍ ✅ Requirements: ✔️ Proficiency in both written and spoken English and Arabic. ✔️ Proactive attitude with a knack for customer support and sales. ✔️ Excellent communication and negotiation skills. ✔️ Strong attention to detail. ✔️ Previous experience in a support role is advantageous. ✅ Why join us? We offer: Up to 50% monthly bonuses;...

Avis Budget Rent A Car is currently looking to recruit a Rental Agent to join our team in Paphos airport desk. The Rental Agent will be responsible for assisting customers with renting cars, managing reservations and providing exceptional customer service. Responsibilities Greet customers provide exceptional customer service. Manage rental reservations and ensure accuracy of information. Assist customers with rental car selection. Explain rental policies, terms and conditions to customers. Process rental agreements and collect payments. Provide directions and answer customer’s questions. Upsell additional products and services as appropriate. Handle customer complaints and resolve issues in a timely manner. Maintain a clean and organized rental desk area. Requirements Excellent command of the English language, other languages is a plus. Strong customer service and interpersonal skills. Strong attention to detail and...

About us: Scope Markets is a rapidly expanding Group of companies providing online trading services, with regulated entities and operational hubs around the world. Scope Markets aims to provide the best in class trading infrastructure to cater to the needs of all types of clients from the beginners to the very ultimate institutional traders. We are extraordinarily proud to provide cutting-edge technology, speedy execution, and low latency solutions to our clients to ensure the most optimal trading environment through strategic placement of trading servers, and robust software and hardware. The role: We are looking for a Senior Customer Support Agent to join our growing team. In this role, you will be a key player in delivering exceptional customer support across our organization, ensuring that our service standards are consistently upheld on a global scale. Your expertise and dedication will be instrumental in fostering a customer-centric culture and driving...

Are you an experienced legal professional looking to make an impact in international law? Our legal department is growing and we are looking for a Legal Counsel to join us. Under the supervision and guidance of our Head of Legal and Compliance, you will be handling the legal and compliance support of the company’s business activity. All you need is: Law degree from reputable university; Exceptional writing and editing skills in English; Upper-Intermediate English or higher is a must; 2+ years of professional experience in gambling industry; Experience in AML/KYC, GDPR, compliance regulations; Strong analytical skills and attention to details; Ability to meet deadlines; Hard-working, well-organised and able to manage numerous tasks simultaneously under pressure Your daily adventures will look like: Reviewing contracts with software providers, payment services providers etc., draft new contracts with clients, make changes to...

Arnos Group is looking to recruit an experienced Paralegal Administrator for its head office in the Limassol based Corporate Firm, PPB INC Ltd. Key responsibilities: Responsible for communicating with clients in Cyprus and abroad on a day-to-day basis either by phone, e-mail or meetings; Handling company’s formation for various jurisdictions; Preparing and executing various secretarial services/documents of the Companies including minutes, resolutions, instruments of transfer, share certificates, incumbency certificates as well as Powers of Attorney etc; Liaising with the Registrar of Companies and agents in different jurisdictions; Handling client due diligence and KYC; Support in the development and implementation of the firm’s compliance regime; Creating/updating/maintaining all relevant records; Liaise with banks in Cyprus and abroad for opening corporate and client accounts; Responsible for preparing banking forms for opening and...

COLUMBIA Cruise Services GmbH & Co. KG (CCS), affiliated to the COLUMBIA Group, is a Hamburg-based company founded in 2014 with a branch office on Cyprus. Due to our continuous fleet expansion, we are looking for the right individual to strengthen and complement our Cyprus based Port Operations Team. Key Responsibilities: • Coordinate the efficient arrival/departure of the ship in ports. • Support with compliance regrading safety regulations and procedures during all port operations. • Liaise with port agents, and other relevant stakeholders to facilitate smooth ship operations while in port. • Compile port cost comparison based on ship particulars. • Nomination of port agents. • Manage berth/anchorage reservation process in accordance with the itinerary in coordination with internal and external stakeholders. • Handle and process proforma and final disbursement accounts (FDA/PDA). • Troubleshoot and resolve...

WeDoSupport is growing tremendously, and we continue to conquer new countries! Role in a nutshell: Now we're looking for a French & English speaking Customer Support Agent to join our team and make his own contribution to our products. Responsibilities: ✔️ Providing support in French by email and Live chats; ✔️ Processing with great attention to details and content; ✔️ Identifying clients' needs and proactively proposing solutions; ✔️ Focusing on customer expectations and satisfaction; ✔️ Working closely with our team to improve and establish the necessary processes. Qualifications: ✔️ Proficiency in French and English, both written and spoken; ✔️ Proactive person with good support/sales skills; ✔️ Strong communication and negotiation skills; ✔️ Attention to detail; ✔️ Previous experience as a support agent will be considered an advantage. Why WeDoSupport? Up to 50% monthly bonuses; Snacks in the Office; 24 days...

We are a leading online marketing company seeking a highly motivated Affiliate Manager for the Asian markets to join our team. This position is based in Limassol, Cyprus. You will manage and grow our affiliate partnerships, drive revenue growth, and optimize player retention. This position is open to candidates with or without prior experience in the affiliate marketing industry. Responsibilities: Searching for New Agents and connect them in the company Build and cultivate strong relationships with these affiliates Monitor and analyze affiliate performance metrics to optimize revenue generation Provide ongoing support and guidance to affiliates, ensuring their success Stay up-to-date with industry trends and competitor activities Cooperation with cashiers and payment agents Collaborate with internal teams to develop and implement marketing strategies Prepare regular reports on affiliate performance and present findings to management...

About us We are a startup in iGaming and blockchain solutions. We are at the forefront of technological innovation, delivering cutting-edge services that drive success for our clients. Our goal is to push the boundaries of what's possible, creating value and opportunities in the rapidly evolving digital landscape. Job Summary We’re looking for a dynamic Customer Support Manager to join our team. This position is responsible for managing customer service operations and a customer support team, setting and achieving KPIs, managing customer support software and enhancing customer support efficiency and effectiveness. The ideal candidate will have strong analytical skills, a keen eye for detail, and the ability to lead and motivate teams. Key Responsibilities Oversee all communication with outsourced customer support providers, ensuring high-quality service and compliance with company standards. Supervise and manage a team of customer support agents,...