ChartWorld
Limassol, Cyprus
As a Customer Support Officer, you will be at the forefront of our commitment to exceptional customer service. Your Tasks: Assisting customers via telephone, web, and email, following up customer contacts as necessary, and supporting team colleagues with detailed technical guidance relating to customer inquiries. Provide customers with call back and or follow up actions to ensure satisfactory resolution within dept KPIs. Assisting and supporting in the resolution of customer complaints, escalating as necessary to line manager. To develop and publish FAQs and develop content for the knowledge base to enhance customer self-diagnosis and web-based knowledge tool to be expanded and available to all customers. To directly support engineering teams with specific technical requirements as appropriate to drive field improvement through experience, product knowledge, and customer feedback. Your Profile: 1-2 years in a similar marine industry-related position Experience in...