Prodly
Limassol, Cyprus
Prodly solves the time-consuming process that Salesforce administrators and architects and consultants face. Prodly AppOps, the company’s flagship product for reference data management (RDM), is designed by Salesforce experts for Salesforce end-users and system integration (SI) partners to enable four-click deployment of relational data between Salesforce orgs. About The Role You will be responsible for handling incoming support cases, interfacing with customers and escalating as appropriate. The ability to prioritize tasks with minimal guidance, and communicate effectively with both external customers and partners, as well as internally with Client Success, Sales and Engineering. What You'll Do Provide Tier 1 software support for our clients by troubleshooting and maintaining frontend and backend systems Manage case queues, providing timely response and bringing cases to resolution within the SLA Give customers a voice, allowing them to feel heard Author knowledge...