DGM TECH SOLUTIONS LIMITED
Nicosia, Cyprus
About Us:
DGM Tech Solutions is a dynamic IT Services and Consultancy firm specializing in the Financial Services Industry. We excel in providing tailored solutions for Brokerage firms, Financial Institutions, and Gaming Operators. We're currently seeking an IT Support Technician to join our team, contributing to our digital assets' success on a global scale.
Key Responsibilities:
End-User Support: Diagnose and resolve technical issues related to Windows, applications, and Remote Access, ensuring minimal downtime.
Communication: Responsively and professionally handle support requests from end-users via telephone, email, or our ticketing system.
Remote Support: Offer timely troubleshooting and support to end-users, ensuring swift resolution of their technical challenges.
User Account Management: Create, manage, and maintain user accounts, ensuring security through Active Directory.
Escalation Handling: Act as the primary point for complex help...