Ralliton
Nicosia, Cyprus
About the Role
We are seeking a dedicated Onsite User Support Specialist to deliver exceptional technical assistance directly at our customer's location. This role involves providing day-to-day user support, troubleshooting hardware and software issues, and ensuring seamless operation of IT systems in a dynamic environment. The ideal candidate will demonstrate strong problem-solving skills, effective communication, and a customer-focused approach while resolving technical challenges. Responsibilities include responding promptly to user requests, coordinating with remote support teams when necessary, and maintaining accurate records of support activities.
IT Support Engineer Responsibilities:
Deliver onsite technical support to end users at the customer’s location, addressing hardware, software, and network issues as needed.
Diagnose and resolve issues related to desktops, laptops, printers, and other IT equipment to minimize operational downtime....