Parklane Resort & Spa
Limassol, Cyprus
About the Role
The Assistant Reservations Manager is responsible for overseeing the reservations operations for two Marriott properties—one city hotel and one resort hotel—within the luxury and premium brand portfolio. This role ensures efficient reservation processes, revenue optimization, guest satisfaction, and brand compliance. The manager leads a high-performing reservations team, utilizes Opera PMS and Marriott tools, and collaborates with Revenue, Sales, and Front Office to maximize overall business performance.
Key Responsibilities
Reservations Operations
Oversee day-to-day reservations processes for both properties
Ensure accuracy of bookings, rate codes, room allocations, and guest profiles.
Handle VIP, Bonvoy Elite, and high-value reservations.
Serve as the escalation point for complex booking issues.
Team Leadership & Training
Lead, motivate, and develop a multi-property reservations team....