Evest
Nicosia, Cyprus
We are looking to recruit an Arab-speaking Quality Control Officer to join our team in Nicosia.
Responsibilities:
Determine the agent’s quality standards by listening and studying inbound and outbound calls of Customer On-onboarding Officers and Relationship Officers;
Ensure the call satisfy the Company’s policies and standards;
Prepare the reports of all monitored calls and provide feedback in writing in English to the Head of Compliance;
Ensure proper level of customer service and quality is maintained by the employees while contacting clients;
Monitor quality of services provided by the company and various departments;
Liaise with Compliance Department to ensure adherence to regulatory requirements and standards and monitor adherence to rules, regulations and procedures;
Assist in other compliance related tasks if necessary;
QC reports;
Prepare the Quality Control related reports from time to time, if and when requested by the...