Link4Pay
Nicosia, Cyprus
Job Description
Call Center Representatives work in a call center setting surrounded by other call center employees answering customers’ questions and referring them to the necessary resources to solve their problems. You will follow a script with prepared responses based on customer’s questions and replies. You will be responsible for keeping records of information received in conversations and log it into the call center database.
Expectations
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage customers by going the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Meet personal/team qualitative and quantitative targets
Desired...