Aphrodite Hills Resort Cyprus
Paphos, Cyprus
Aphrodite Hills Resort is seeking a detail-oriented and customer-focused Reservations Officer to join our dynamic team. The ideal candidate will be responsible for managing guest reservations efficiently and professionally, ensuring high levels of accuracy and customer satisfaction. You will serve as a key point of contact for guests, travel agents, and tour operators, providing exceptional service that reflects the luxury standards of Aphrodite Hills Resort
Key Duties/Responsibilities:
⁃To deal efficiently with all telephone, email, internet and ‘in person’ enquiries
⁃To ensure that all reservations are recorded following procedures with full and clear information and that they are inputted accurately and promptly into the system
⁃To maximize revenue by converting enquiries, recognizing business prospects and opportunities to upsell
⁃To liaise with clients and partners in a professional manner building rapport and creating professional relationships...