iSX Financial EU Ltd
Nicosia, Cyprus
Responsibilities include (but are not limited to):
• Deal directly with client’s enquiries through phone, email and live chat
• Respond promptly to customer enquiries, handling and resolving them accordingly
• Feeding back all suggestions for improvement and market research to senior staff
• Record and maintain customer information in company’s systems
• Daily customer data entry and maintenance
• Customer onboarding and KYC documentation review
• Fraud monitoring • Work closely with other departments to help deliver exceptional customer experiences
• Produce regular reporting, including analyses of statistical data on query trends, peak times etc. and to record data based on customer pain points • Identify churn risks and additional revenue opportunities
• Work on shift basis, covering weekdays, weekends, and public holidays
Requirements:
• Previous Client...