27 customer support specialist jobs

Admirals is expanding and looking for a new hero to join our global team. Customer Support Specialist (French language) - we know you are out there! Who we are? Admirals is one of the world's leading FinTech companies. When we started our business 20 years ago, we were among the first online trading providers, while today we have evolved into a financial hub, making personal finance transparent and accessible to everyone and everywhere. We are constantly expanding and diversifying our product offerings, and we are known as the quality market leader throughout the years. Today, Admirals consists of a team of over 400 professionals located in 18 offices worldwide, making us a truly global organization. Why you should become an Admiral? Equality and professional development - as an employer, Admirals believes in a balanced approach towards employee rights and gender equality. We care about your success and development and offer numerous training programs and benefits...

Admirals is expanding and looking for a new hero to join our global team. Customer Support Specialist (Czech language) - we know you are out there! Who we are? Admirals is one of the world's leading FinTech companies. When we started our business 20 years ago, we were among the first online trading providers, while today we have evolved into a financial hub, making personal finance transparent and accessible to everyone and everywhere. We are constantly expanding and diversifying our product offerings, and we are known as the quality market leader throughout the years. Today, Admirals consists of a team of over 400 professionals located in 18 offices worldwide, making us a truly global organization. Why you should become an Admiral? Equality and professional development - as an employer, Admirals believes in a balanced approach towards employee rights and gender equality. We care about your success and development and offer numerous training programs and benefits...

Freedom Finance Europe Ltd is a trusted online broker with expertise in the US, European and Asian stock markets, registered in Cyprus, and offers a broad range of services in the financial markets. Freedom team is a union of high qualified professionals on the market, bursting with vibrant energy and pioneer ideas. All of us are goal-oriented with a strong belief in teamwork power built on the strength of each of us. We work in a high paste environment and within cross-functional teams. Each of us is dedicated to achieving the best possible result, and no one thinks that he doesn’t make a change. If you feel like you’re a good fit for us and we are a good fit for you, go ahead and check this position out. Main functions: First level customer support: answering phone calls, emails, TraderNet messages Providing clients with information on details, work in the Personal Account (submission of various types of orders, changing information, etc.) Participation in the...

Our company offers customer service solutions, tailored to the unique needs of our clients. Customer service is not a department, it’s a passion, and that is why we take pride in our performance and love to help people from all over the world. Our clients are expanding, and we are looking for ideal candidates. Our Ideal Candidate Should Have The Below Traits Is a friendly and positive team player, Is service oriented and has great interpersonal skills Has strong communication and problem-solving skills Good computer skills And strong English language Are you our ideal candidate? Want to know more about this vacancy? Well, keep reading!! ? What would my responsibilities be ? In this position, you will be working as an English-speaking customer service agent for one of our clients, who is a rapidly growing international company within e-finance. Your job will consist of helping customers both by phone and mail with questions...

CORAL ENERGY PRODUCTS CYPRUS LTD (SHELL LICENSEE) is opening Position for a Business Operations Support Specialist. Right Candidate will be responsible for assurance that all Retail and SD operations are carried on in an appropriate, compliant, and cost-effective way as per approved standards and policies and to provide the necessary resources for the proper segregation of duties in Retail and SD operations. Main Job Responsibilities: Preparation and provision of recommendations on Retail planning, operational models, management systems and process improvements Support of Retail Non-Fuel Sales fast growth by supply chain optimization (e.g. implementation of central warehousing, standardization of procurement etc) Support of newly created Customer Care Centre - Heating Oil Office (process standardization, small truck fleet management and optimization etc) Support of new end to end Order to Cash process (manage road transport scheduling in SAP ERP) Assistance in...

In one sentence As a Finance Operations Specialist you will Deliver timely creation, processing and payment with an accuracy of vendor setup, vendor invoices, employee travel expenses, bank reconciliations, customer invoices, and ICB What will your job look like? You will: Have the opportunity to drive the accountability of all actions related supplier, employee, customer setup, and change/update requests as well as take action and follow-up on all matters related to supplier setup. Perform accurate and timely processing of vendor invoices, expenses, customer invoices. Calculate ICB charges in accordance with IC agreements and issues the resulting ICB invoices—while reviewing and validating audits invoices and expenses pre-payment runs. This is essential to ensuring compliance with all procedures and taking vital action to prevent processing team errors. Ensure that standard operating procedures and policy documents are followed in order to...

About the role: We are seeking a highly motivated and experienced QA Specialist (Website and CRM) to join our team at Zenfinex's Cyprus office. As a QA Specialist, you will be responsible for testing and verifying the functionality and performance of our website and CRM systems to ensure they meet our high standards of quality and user experience. Key Responsibilities: Review and analyze system specifications and technical design documents to provide timely and meaningful feedback. Create detailed, comprehensive, and well-structured test plans and test cases. Estimate, prioritize, plan, and coordinate testing activities. Identify, document, and track bugs and issues, and communicate them to the development team. Evaluate the effectiveness of current processes and procedures and make recommendations for improvement. Collaborate with the development team to ensure that issues are resolved in a timely manner. Stay up to date with new testing tools and...

Here at Welltech we create mobile applications for the Health & Fitness category. The company is currently in the world’s TOP3 (H&F) in terms of sales revenue. Grow with us : 5+ years on the global market 500+ professionals (over the past year we have grown 2 times ?) 5+ apps 200М downloads Our applications are sold all over the world with a focus on the USA, Latin America, Europe, and we are actively entering the Asian markets As Welltech is growing rapidly and our headcount is already more than 50 employees in Cyprus - and it’s only a start, we are looking for a skilled HR Operations Officer to our HR team. In this role the specialist will build, drive and execute key HR administration processes and initiatives in Cyprus, providing a high standard of HR service to employees.  Challenges you'll meet: Develop and implement HR administration processes and initiatives in Cyprus Develop and update HR policies...

Why Kyndryl Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen. Your Role And Responsibilities IT Specialist in this job role will have expertise in the area of It Infrastructure . Typical examples of the deliverables are building proof-of concept solutions with system technology and architecting solutions to address client requirements. IT Specialists in this job role work with products or solutions based on any vendor hardware...

At JetBrains, code is our passion. Ever since we started, back in 2000, we have been striving to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create. Well-known for IntelliJ IDEA and ReSharper, JetBrains is working on a new ambitious project – a complete on-premises orchestration solution for remote development with JetBrains IDEs. With this product, developers will be able to build a remote development pipeline that lets them: Provide strong security over access to the source code Simplify the onboarding experience of new team members Warm up a dev environment to get it ready for use in a matter of seconds. Choose the VM type that best fits the project’s size and complexity. Save resources by automatically hibernating dev environments when not in use. We are looking for an experienced QA Engineer to...

FP Markets is a well-established global CFD broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies and we are currently looking to recruit a full-time Junior Partner Operations Specialist in our Limassol Office. Join FP Markets on our growth journey, along which you can shape the approaches and implement innovative solutions! We believe in supporting ideas and providing tools and resources.   Reporting to: Head of Partners Support & Operations Duties and Responsibilities: Assist in the onboarding of Affiliates / IBs / Money Managers and other company partners Assist with the day-to-day operational tasks of the partners’ department such as partner connections, withdrawals, commission payments, and troubleshooting Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities Educate the partners on the company’s...

We are looking for a tier two integration onboarding specialist to assist with client integration onboarding mediating between tier one customer support and engineering. Roles & Responsibilities: ● Provides technical support for merchant integration ● Analyze merchant integration requirement ● Provides tier-two low-level support for escalated issues originating from the merchant ● Log defects and track defect status - working closely with developers to reproduce and resolve defects and execute re-tests and regression testing. ● Collaborate with external stakeholders to ensure the correctness of the PSP Integrations Candidate Requirements: ● Five years hand on experience as a PHP developer and knowledge in node and react is a big plus. ● Established experience with merchant PSP integration and onboarding ● Close familiarity with CRM and payment accounting platforms ● Good understanding of payment processing (Merchant, PSP, Acquiring) ●...

Pepperstone is an online Forex and CFD Broker providing traders across the globe with cutting-edge technology to trade the world’s markets. Our award-winning combination of outstanding customer service coupled with incredibly low-cost pricing across all FX, CFDs and Commodities has resulted in Pepperstone being one of the world’s fastest-growing FX brokers. Our focus is to support every one of our customers’ quests for trading mastery. Our vision is to be the most agile, disruptive broker in the market – working smarter for our clients. The Pepperstone story started in 2010. Born digital, nimble, and global. Our people are motivated to develop their careers in a vibrant and fast-paced fintech environment. Our team culture and IT systems reflect our history: cloud natives that believe in adopting the latest technologies, innovating, and developing new skills and knowledge. The Role The Website Specialist is an experienced member of the Product team who...

A customer success specialist develops and maintains long-term business relationships by serving as an internal advocate and client liaison. They have a hybrid of soft and hard skills required to master technology and manage customer relationships. DETAIL RESPONSIBILITIES  Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and elevated levels of customer satisfaction.  Establish a trusted and strategic business relationship to help drive continued value of our products and services.  Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the business development team.  Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate relevant knowledge and experiences.  ...

Customer Support Manager at Nomad Cruise. Nomad Cruise is a leading community of digital nomads and remote workers who love to travel, connect and learn together. Our mission is to help people live a location-independent lifestyle while exploring the world and making meaningful connections with like-minded individuals. We are currently seeking an experienced Customer Support Manager to join our team. As a Customer Support Manager, you will be responsible for leading our customer support team and ensuring that our customers receive outstanding service. Responsibilities: Lead and manage the customer support team, setting performance targets and ensuring that team members meet or exceed expectations Develop and maintain customer support processes and procedures that ensure efficient and effective handling of customer inquiries and issues Collaborate with other departments to ensure customer issues are resolved quickly and accurately Analyze customer feedback and work with the...

MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions. Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor. Purpose of the position MacGregor’s Global Services Division is looking for a Customer Care Specialist to perform timely activities associated with the customers’ orders as well as maintain good relations with stakeholders. You will work closely with our customers, the front-line sales team, Cargotec Business Services, and the Technical Support team.The position is based in Mesa Geitonia - Eptanisou 6 (CYLMS3), Cyprus. Main tasks and responsibilities Frequent contact with counterparts on customer’s side Frequent contact with internal stakeholders related to the business process Processing customers...

With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 3 trillion USD in monthly trading volume. Your role at Exness: You will support the global compliance efforts while reporting directly to the senior compliance specialist. You will collaborate with professionals with diverse skill sets to deliver impactful results on various projects and products. You will: Monitor communications with customers and review marketing material. Review, investigate, and assist with the resolution of client complaints. Maintain up-to-date compliance records such as documents, logs, correspondence, or reports. Investigate new licensing opportunities and...

Vivid is a European fintech startup catering to over 500,000 customers. We specialize in developing cutting-edge banking products and currently have 500+ microservices in our portfolio. Our mission is to revolutionize the financial industry by providing robust and reliable solutions to our customers. We are using modern stack of technologies and platforms like Python, Asyncio, FastAPI, Kafka, Redis, Postgres, Gitlab, AWS, Helm, Kubernetes. Responsibilities: Developing the backend for our chatbot system using Python. Integrating the chatbot system with various product services. Writing effective APIs for seamless communication between different components. Collaborating with development teams and product managers to design and implement software solutions. Testing software applications to ensure responsiveness and efficiency. Troubleshooting, debugging, and upgrading software as needed. Writing technical documentation to provide comprehensive...

Location: Remote PrimeTel is one of Cyprus’ leading telecommunication providers offering telephone, internet, TV channels, and mobile services. In PrimeTel, we strongly believe that our positioning in the market, our technology, our reputation, and strength have all been achieved through our talented, dynamic, and enthusiastic professionals. We are always looking for new colleagues to join our company and help our business to reach new levels of excellence. If you are an experienced Product Catalogue & VAS Specialist , we are looking forward to meeting you. What will your job look like? Maintain Product Catalogue across multiple different systems according to company billing policies Support operations related to Product Catalogue and billing/pricing policies across systems, workflows and processes Accountable for the consistency, accuracy and relevance of Product Catalogue data Responsible for 1st line support for internal systems including VAS for...

St Raphael Resort & Marina needs to recruit their new associate for the position of Golden Monkey Authentic Thai Restaurant Manager to grow with us. Job Overview The Restaurant Manager will primarily be responsible to plan, organize, direct and control the operation of Golden Monkey Authentic Thai Restaurant, ensuring maximum guest satisfaction according to the company standards. He/She should ensure that the restaurant runs smoothly and in the most efficient and effective manner. He/she will also ensure that guests receive the highest possible standards of service and he/she will be responsible for the effective development and management of the department’s human resources, equipment and provisions. In addition, he/she will be pro-active in maintaining and/or improving the Restaurant profitability in accordance with Resort’s policies, procedures and standards. Main Responsibilities & Duties To ensure guest satisfaction through consistent...