28 customer support specialist jobs

About Our Company FXIFY™ is a leading proprietary trading firm dedicated to excellence in the financial markets. Established in 2023 by a team of highly skilled professionals with extensive industry and brokerage experience, FXIFY has quickly positioned itself as a leader and innovator in the prop trading industry. As one of the top proprietary trading firms, FXIFY continually expands its portfolio of product offerings, cutting-edge technology, platforms, and market expertise to achieve outstanding growth and results. At FXIFY, we are always looking for driven individuals who are passionate about trading and finance. Whether you are an experienced trader, a quantitative researcher, a marketing executive, or a graphic designer with a love for the industry and a desire to spread the word, we offer exciting opportunities to grow and succeed worldwide. FXIFY™ is looking for a Customer Support Specialist to join our international team of talented individuals. Tasks...

Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now! Tickmill is looking to hire a Customer Support Officer to join our Customer Support team in Limassol. Join a high-caliber team and contribute to its success with your passion, hard-work and positive attitude. About Tickmill. Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and bonds, as well as Exchange Traded Derivatives (Futures & Options). The Tickmill Group was established in 2014 and employs over 280 individuals through its offices in London, Cyprus, Estonia, South Africa and several other regional offices globally. Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled...

About Our Company FXIFY™ is a leading proprietary trading firm dedicated to excellence in the financial markets. Established in 2023 by a team of highly skilled professionals with extensive industry and brokerage experience, FXIFY has quickly positioned itself as a leader and innovator in the prop trading industry. As one of the top proprietary trading firms, FXIFY continually expands its portfolio of product offerings, cutting-edge technology, platforms, and market expertise to achieve outstanding growth and results. At FXIFY, we are always looking for driven individuals who are passionate about trading and finance. Whether you are an experienced trader, a quantitative researcher, a marketing executive, or a graphic designer with a love for the industry and a desire to spread the word, we offer exciting opportunities to grow and succeed worldwide. FXIFY™ is looking for a Customer Support Specialist to join our international team of talented individuals. Tasks...

Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now! Tickmill is looking to hire a Customer Support Officer to join our Customer Support team in Limassol. Join a high-caliber team and contribute to its success with your passion, hard-work and positive attitude. About Tickmill. Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and bonds, as well as Exchange Traded Derivatives (Futures & Options). The Tickmill Group was established in 2014 and employs over 280 individuals through its offices in London, Cyprus, Estonia, South Africa and several other regional offices globally. Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled...

Are you a Talented and Motivated Person? Dynamic Works is looking to hire Customer Support Officers for Nicosia - Cyprus Headquarters. Join Dynamic Works – A Global Leader in CRM Solutions for the Financial Sector Since 2003, Dynamic Works has been delivering cutting-edge CRM and client-facing solutions tailored to meet the unique needs of financial organizations globally. With a strong foothold in Fintech and Regtech, we provide financial institutions with secure, scalable, and regulatory-compliant tools to manage their operations effectively. Headquartered in Nicosia, Cyprus, with offices in Limassol and Pafos, our mission is to empower financial organizations to thrive in a competitive, ever-evolving market. Our flagship product, Syntellicore , is a top-tier CRM platform designed specifically for brokers and financial institutions. It integrates seamlessly with leading trading platforms, offering a full suite of features, including customer onboarding,...

Antelope's suite of products streamlines all the operations and reporting of your business, making complicated and time-consuming operations a thing of the past. With Antelope’s CRM, Tracking and VOIP combined into one smart interface, giving you instant access to all the information you need to maximize your ROI. We are looking for a talented and ambitious individual to join our T1 Technical Customer Support team and be the first point of contact for the customer’s queries and technical issues. Requirements: High level of proficiency in the English language is a must 1+ years’ experience in customer support with online B2B companies Strong communication skills Excellent computer skills Excellent attention to detail; accurate and efficient with data entry Devoted to providing excellent customer care Ability and eagerness to learn new systems, tools and processes Customer Support soft skills Prior experience working at a help...

Are you ready to take your career to the next level? ? Join our innovative team at Wiztech Ltd and be part of a fast-growing company that's revolutionizing the iGaming industry! ? Position: Technical Support + Customer Support Specialist Location: Office in Limassol What You'll Do: ?️ Troubleshoot websites, CMS platforms, and payment systems. ? Data Management: Utilize SQL to handle data, interpret logs, and optimize processes. ? API Testing: Use Postman to test and troubleshoot API integrations. ?️ Client Engagement: Communicate clearly and professionally with our international clients in English. ? Project Coordination: Assist in managing projects, ensuring smooth and timely deliveries. ? Why You'll Love Working with Us: ? Modern office with stunning sea views. ? Employee of the Month bonus (€500) ? ? Fresh fruits and snacks in the office. ? Opportunities for growth...

Are you a fraud prevention pro with experience in the iGaming industry? Do you know your way around the SEON system? If yes, we want you on our team! ? We're looking for a Fraud Specialist to join our growing international company in Limassol, Cyprus . This is your chance to safeguard our operations and make a real impact. Spanish speakers are a plus, and we also offer flexible working hours! ✅ Your key responsibilities: Fraud Detection & Prevention: Use the SEON system to track player activities and transactions for any suspicious behavior. Review data to catch irregular patterns and prevent fraudulent activities. Investigate and verify accounts to ensure compliance and security. Risk Management: Assess risks and create strategies to reduce potential fraud threats. Collaborate with our tech team to upgrade fraud prevention tools and tactics. Reporting & Documentation: Prepare detailed reports on fraud cases and...

Top Regulated Company is looking for a Retention Specialist in Limassol. If you have the necessary skills and experience, then GRS are looking forward to receiving your CV for this Limassol based Retention Specialist role in Limassol MAIN DUTIES AND RESPONSIBILITIES Analyse customer data and market trends to identify opportunities for improving customer retention. Design and implement effective customer retention strategies and initiatives. Collaborate with cross-functional teams to align retention efforts with marketing, sales, and customer support. Segment the customer base based on various criteria, such as behaviour, demographics, and value. Develop targeted retention campaigns and personalized communication to enhance customer engagement and satisfaction. Evaluate the customer journey and identify pain points or areas for improvement. Implement strategies to optimize the customer experience at every touchpoint. Work closely with the product and...

Columbia Cruise Services is seeking to recruit a Commercial Specialist in Limassol, Cyprus. The Commercial Specialist is responsible for: • Assisting Commercial Manager in timely preparation of financial reports, including checking for correctness; • Assisting Commercial Manager in controlling and monitoring the vessel’s budgets; • Assisting in commercial reporting and presentation preparation for internal and external meetings; • Managing master data and develop meaningful reports and analysis based on superior's request; • Conducting training to new employees; • Providing commercial guidelines, cost control on the job training and support to the other operational departments; • Running support, reporting malfunctions and proposing developments for commercial related IT systems/applications; • Assisting in controlling, monitoring and reporting the vessel’s CAPEX costs in order to ensure the most...

Duties and Responsibilities Monitor online reviews, comments, and social media mentions about the company. Engage with customers and respond to both positive and negative feedback in a professional and timely manner. Work with the marketing team to create strategies for improving and maintaining the company’s positive image online. Manage review platforms such as Google Reviews, Trustpilot, and other relevant channels. Track key reputation metrics and report on performance. Address negative reviews and work with the customer support team to resolve issues. Conduct competitive analysis to understand the industry’s online presence. Implement SEO strategies to improve the visibility of positive content about the company. Skills and Qualifications Proven experience in online reputation management or digital marketing. Strong understanding of review platforms, social media, and SEO. Excellent communication skills with the ability to handle sensitive situations...

The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we're digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress - for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global and results-focused. You'll find our 350+ team currently across 9 locations and time zones. The Role As a Transaction Reporting Specialist at Pepperstone, you'll spearhead the ongoing enhancement of our global transaction reporting responsibilities. In this essential position, you will offer your specialized knowledge across various jurisdictions, guaranteeing that our reporting is precise, prompt, and compliant. You will take charge of incorporating new reporting providers and play a vital role in refining our existing...

Description eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is available in over 140 countries around the world. With over 1500 employees worldwide, we have locations in the US, Cyprus, UK, Australia, Germany, and Israel, and we are constantly growing and expanding into new markets. We are constantly growing and are excited to share that we are looking for a Financial Crime Operations to join our team! The Financial Crime Operations Specialist is responsible for the ongoing analysis and monitoring of client transactions to identify and investigate suspicious activities that may indicate money laundering, fraud, or other financial crimes. This role is crucial to ensure...

SoftGamings is a rapidly growing IT company with over 15 years of proven experience. We are seeking talented individuals to join our team due to our expansion and exciting new projects. We go the extra mile to inspire our team members and cultivate a pleasant atmosphere in the office, ensuring that work is both enjoyable and fulfilling. Today, we're looking for a talented Compliance Specialist , to join our team. Responsibilities: Online casino players' complaint investigation : Investigate and analyze the complaints filed by online casino players. Gather relevant information and evidence to determine the validity of the complaint. Collaborate with different departments, such as customer support, legal and technical teams, to resolve the complaints efficiently. Document the investigation process and maintain accurate records. 2. Casino players' dispute resolution: Mediate and resolve disputes between online casino players and the...

Company Description At Pay CC, we empower businesses with cutting-edge payment solutions tailored to their unique needs. We are committed to security, reliability, and compliance, making us the go-to payment provider for businesses across different sectors. Accelerate growth and venture into new markets with Pay CC - your payment gateway to success. Role Description This is a full-time on-site role for a Customer Success Specialist at Pay CC in Limassol Municipality. The Customer Success Specialist will be responsible for ensuring customer satisfaction, providing customer support, utilizing analytical skills, effective communication, and delivering exceptional customer service on a daily basis. Qualifications Experience within the Payment Industry, at a Payment Service Provider or within Fintech Fluent English speaker. With any other languages considered advantageous Excellent communication and interpersonal skills Ability to work independently and...

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. Ready to become a Wriker? In this role, you’ll be a key leader in the product design team, responsible for all aspects of visual design . You will develop the next generation of Wrike’s product design language , helping us to express Wrike’s identity in-product, and create a strong emotional connection between Wrike and our existing and prospective customers. You will lead across functions to ensure teams correctly apply the product’s design language while delivering on customer outcomes. The product’s look and feel will contribute significantly to...

Who we are. Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients. Let's talk about the cool stuff you do at Axi! The role will represent the Organisation & the Global Client Services department within a model that differentiates Axi brand, from its competitors globally. Your EDGE Assignment/You Will Provide frontline support for all (relevant) client interactions covering telephone, e-mail and online media: aim to exceed clients’ expectations in every instance. Be the “first line of defence” (with other stakeholders) to identify, escalate and...

We are a fast-growing cloud contact center platform that serves customers from over 20 countries in different parts of the world and has already powered over 100M+ customer interactions. We put the user experience above everything else and we are driven by the passion to transform the legacy contact center space. Role Overview: We are looking for a creative and results-driven Social Media Specialist to join our marketing team. The ideal candidate will have a passion for social media, a deep understanding of various platforms, and the ability to craft engaging content and strategies that drive brand awareness and engagement. Key Responsibilities: Develop and execute social media strategies to enhance Voiso's online presence and reach. Create content calendars, set goals, and monitor performance metrics. Craft compelling and shareable social media content, including posts, images, videos, and infographics. Collaborate with the design team to create visually appealing...

About Us We are a performance marketing agency focused on lead generation for leading American companies operating in the home improvement industry. We are seeking a skilled Social Media Team Lead with a minimum of 2 years of management experience in social media advertising who will play a crucial role in developing and enhancing the effectiveness of our social media department. What You'll Do Every Day Lead and mentor a team of 5 social media specialists in content management, social media engagement, marketing research, and market intelligence, ensuring alignment with the company's objectives. Foster team growth through ongoing support, professional development, and cross-departmental collaboration. Prioritize streamlining processes and boosting efficiency to support the company’s rapid expansion. Oversee content creation, management, and engagement across social media platforms while proactively managing risks, safeguarding intellectual property, and monitoring...