35 customer support specialist jobs in Limassol

Company Description Eurotrader is a multi-asset retail broker based in Limassol, providing a modern, streamlined trading experience for traders of all abilities. With a focus on empowering and educating traders, we offer options in forex, stocks, crypto, indices, and commodities. Our platform includes in-depth learning resources, exceptional customer service, fast executions, and competitive costs to support traders in reaching their goals. Role Description This is a full-time on-site role for a Customer Support Specialist at Eurotrader in Limassol. The Customer Support Specialist will be responsible for providing customer assistance, resolving technical issues, ensuring customer satisfaction, and offering analytical support to improve services. Qualifications Customer Support and Technical Support skills Interpersonal Skills and Customer Satisfaction capabilities Analytical Skills Excellent communication and problem-solving abilities Ability...

ABOUT OUR COMPANY FXIFY™ is a leading proprietary trading firm dedicated to excellence in the financial markets. Established in 2023 by a team of highly skilled professionals with extensive industry and brokerage experience, FXIFY has quickly positioned itself as a leader and innovator in the prop trading industry. As one of the top proprietary trading firms, FXIFY continually expands its portfolio of product offerings, cutting-edge technology, platforms, and market expertise to achieve outstanding growth and results. At FXIFY, we are always looking for driven individuals who are passionate about trading and finance. Whether you are an experienced trader, a quantitative researcher, a marketing executive, or a graphic designer with a love for the industry and a desire to spread the word, we offer exciting opportunities to grow and succeed worldwide. WE ARE LOOKING FOR FXIFY™ is looking for a Customer Support Specialist to join our international team...

paytech is a dynamic fintech company dedicated to pushing the boundaries of innovation in the industry. We're currently seeking a dedicated Customer Support Agent to join our team in Limassol, Cyprus. This is an exciting opportunity to be the frontline of our customer interactions and provide exceptional support to our clients. Responsibilities: Provide Exceptional Customer Support: Serve as the first point of contact for customer inquiries and provide timely and effective responses through various channels (email, chat, phone). Ensure a high level of customer satisfaction. Troubleshoot and Resolve Issues: Assist customers in resolving product-related issues, escalating complex problems to the appropriate teams when necessary. Maintain Product Knowledge: Stay up-to-date with our products and services to provide accurate information to customers. Act as a subject matter expert on our offerings. Prepare User Manuals: Create and maintain user manuals and guides to facilitate...

Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now! Tickmill is looking to hire a Customer Support Officer to join our Customer Support team in Limassol. Join a high-caliber team and contribute to its success with your passion, hard-work and positive attitude. About Tickmill. Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and bonds, as well as Exchange Traded Derivatives (Futures & Options). The Tickmill Group was established in 2014 and employs over 280 individuals through its offices in London, Cyprus, Estonia, South Africa and several other regional offices globally. Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled...

FP Markets Group of Companies is a well-established multi regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Junior Payments Customer Support Specialist - English Speaker in our Cyprus office - a certified Great Place to Work®. The successful candidate needs to have prior experience with Customer Support but is equally important to have a can-do attitude, willingness to learn, be a team player and can perform on high level under pressure. This is a great opportunity to work in a varied role and be overseen by and mentored by a team of industry professionals with years of industry experience. The company offers continuous personal development and a dynamic working environment. Responsibilities: Provide answers to customers by identifying problems and assisting with incoming ticket queries related to payments. Assisting other...

We are seeking a dynamic and empathetic Customer Support Specialist to join our growing team. In this role, you will be the voice of our company, handling live interactions with customers through email, chat, and phone. Your primary responsibility will be to ensure that every customer you interact with feels heard, supported, and satisfied. You'll be expected to bring a storyteller’s touch to your communication, turning each interaction into an opportunity to build a strong relationship with our customers. Additionally, you will contribute to our knowledge cloud by creating well-written, informative articles that help both customers and team members. Key Responsibilities: Customer Interaction: Provide timely and effective support to customers via email, chat, and phone in English. Each interaction should be treated as an opportunity to tell our brand’s story and enhance the customer’s experience. Issue Resolution: Listen actively to customer concerns, identify the...

About us  Are you ready to be a part of something big? Altery is on a mission to revolutionise cross-border payments for individuals and companies worldwide. We are empowering Digital Business Growth in a Globally Connected Economy. Altery is a team of 100+ customer-focused fintech professionals with a wide range of experiences, passionate about driving fast-paced growth and technological transformation. We're dedicated to putting our customers first and creating an agile, growth-oriented company culture. If you thrive in fast-paced, energetic environments and are excited about solving real-world problems for the digital economy, Altery may be the perfect fit for you. Role We are looking for a passionate and customer-oriented individual to join our team and help us deliver exceptional support to our growing customer base.As a Customer Support Specialist, you will be the first point of contact for our customers. You will provide exceptional service by...

ABOUT OUR COMPANY FXIFY™ is a leading proprietary trading firm dedicated to excellence in the financial markets. Established in 2023 by a team of highly skilled professionals with extensive industry and brokerage experience, FXIFY has quickly positioned itself as a leader and innovator in the prop trading industry. As one of the top proprietary trading firms, FXIFY continually expands its portfolio of product offerings, cutting-edge technology, platforms, and market expertise to achieve outstanding growth and results. At FXIFY, we are always looking for driven individuals who are passionate about trading and finance. Whether you are an experienced trader, a quantitative researcher, a marketing executive, or a graphic designer with a love for the industry and a desire to spread the word, we offer exciting opportunities to grow and succeed worldwide. WE ARE LOOKING FOR FXIFY™ is looking for a Customer Support Specialist to join our international team...

Are you fluent in Arabic and English? Are you passionate about providing top-notch customer support? If so, we want you to join our team at WeDoSupport in our brand-new office in Limassol, Cyprus.   ✅ Main Responsibilities: ✔️ Deliver exceptional support to our customers via email and live chat, primarily in Arabic. ✔️ Process inquiries with attention to detail and content. ✔️ Proactively identify clients' needs and suggest effective solutions. ✔️ Prioritize customer satisfaction by exceeding expectations. ✔️ Collaborate closely with our team to enhance and streamline processes. ‍ ✅ Requirements: ✔️ Proficiency in both written and spoken English and Arabic. ✔️ Proactive attitude with a knack for customer support and sales. ✔️ Excellent communication and negotiation skills. ✔️ Strong attention to detail. ✔️ Previous experience in a support role is advantageous. ✅ Why join us? We offer: Up to 50% monthly bonuses;...

WeDoSupport is growing tremendously, and we continue to conquer new countries! Role in a nutshell: Now we're looking for a French & English speaking Customer Support Agent to join our team and make his own contribution to our products. Responsibilities: ✔️ Providing support in French by email and Live chats; ✔️ Processing with great attention to details and content; ✔️ Identifying clients' needs and proactively proposing solutions; ✔️ Focusing on customer expectations and satisfaction; ✔️ Working closely with our team to improve and establish the necessary processes. Qualifications: ✔️ Proficiency in French and English, both written and spoken; ✔️ Proactive person with good support/sales skills; ✔️ Strong communication and negotiation skills; ✔️ Attention to detail; ✔️ Previous experience as a support agent will be considered an advantage. Why WeDoSupport? Up to 50% monthly bonuses; Snacks in the Office; 24 days...

Join our exceptional support specialist team and play a pivotal role in delivering top-tier customer satisfaction through exceptional technical and non-technical support. This position demands a customer-centric mindset, robust problem-solving abilities, and effective communication within our dynamic and evolving environment. Responsibilities Respond to customer queries in a timely and accurate way via email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved...

Responsibilities: Respond to customer queries in a timely and accurate way, via phone, email, or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share it with our Product, Sales, and Marketing teams Assist in training junior Customer Support Representatives Requirements: Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help...

Join our exceptional support specialist team and play a pivotal role in delivering top-tier customer satisfaction through exceptional technical and non-technical support. This position demands a customer-centric mindset, robust problem-solving abilities, and effective communication within our dynamic and evolving environment. Responsibilities Respond to customer queries in a timely and accurate way via email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved...

What are we looking for: We are looking for a Junior IT Specialist to support our IT operations and provide technical assistance to our staff. The ideal candidate will have a passion for technology, a desire to learn, and a proactive approach to problem-solving. As a Junior IT Specialist, you will be responsible for maintaining and improving our IT infrastructure, ensuring the smooth operation of our systems, and assisting with various IT projects. Main Duties & Responsibilities: ·        Provide technical support to employees. ·        Install, configure, and maintain hardware and software systems. ·        Troubleshoot and resolve technical issues related to hardware, software, and network. ·        Assist in the setup and deployment of new equipment. ·        Perform...

FP Markets Group of Companies is a well-established multi regulated online trading company, founded in Australia in 2005, offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Client Relations Specialist (Arabic speaking) - We are a certified Great Place to Work®. This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture. Reporting to: Head of Customer Experience Location and schedule: Cyprus Office, 9:00-18:00 Responsibilities: Develop the country, territory or region you have been assigned to including but not limited to converting leads into clients and acquiring and establishing business relationships with new and existing partners Actively hunt for trading professionals in all social and professional platforms/forums/blogs/communities with the aim of engaging them as clients/partners Find the most...

BrainRocket is a software development company and digital solutions provider. The company has created over 40 cutting-edge products spanning 20 different markets. Our team of around 670 tech-savvy professionals successfully deliver scalable projects that are custom-made to the customers’ needs. We also strive to create a culture centered around personal and professional growth for employees, in a positive and welcoming environment. Job Overview: We are searching for a meticulous HR Operations Specialist to coordinate documentation, ensure compliance with migration and labour laws, and provide exceptional support to employees throughout the relocation process. Key Responsibilities:   Assist in the onboarding procedures for new employees. Coordinate newcomers' arrivals with the HR team, ensuring a smooth transition. Prepare all necessary documents for visas and work permits, including contracts, NDAs, bank documents, and tax documents....

Description eToro has created an intuitive Social Trading platform that gives traders and investors access to global stock markets, commodity trading, cryptocurrency trading, and more. We strive to make money management available and accessible to everyone (even to users with no prior experience or knowledge). We have over 33 million users worldwide, and our platform is available in over 140 countries around the world. With over 1500 employees worldwide, we have locations in the US, Cyprus, UK, Australia, Germany, and Israel, and we are constantly growing and expanding into new markets. We are constantly growing and are excited to share that we are looking for a Financial Crime Operations to join our team! The Financial Crime Operations Specialist is responsible for the ongoing analysis and monitoring of client transactions to identify and investigate suspicious activities that may indicate money laundering, fraud, or other financial crimes. This role is crucial to ensure...

Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023. In one sentence In this role, you will drive the strategic vision, development, and execution of our B2B SaaS Marketplace platform. You will lead innovation and excellence while collaborating with cross-functional teams to deliver high-quality products that meet market demands and enhance customer satisfaction. What will your job look like?...

BrainRocket is a software development company and digital solutions provider. The company has created over 65 cutting-edge products spanning 20 different markets. Our team of around 700 tech-savvy professionals successfully deliver scalable projects that are custom-made to the customers’ needs. We also strive to create a culture centered around personal and professional growth for employees, in a positive and welcoming environment. We are opening a position for a Data Support Specialist who will handle standard or ad-hoc requests from various business teams. The requests range from daily or weekly reports to in-depth analyses of specific business queries. ✅ Main Responsibilities: ✔ Deliver daily or weekly ad-hoc reports. ✔ Prepare reporting requests from the finance team. ✔ Understand requests from Jira and deliver within the required ETA. ✅ Requirements: ✔ Excellent knowledge of Excel. ✔ Good knowledge of SQL. ✅ We offer excellent benefits, including but not...

Who we are. Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients. Let's talk about the cool stuff you do at Axi! The role will represent the Organisation & the Global Client Services department within a model that differentiates Axi brand, from its competitors globally. Your EDGE Assignment/You Will Provide frontline support for all (relevant) client interactions covering telephone, e-mail and online media: aim to exceed clients’ expectations in every instance. Be the “first line of defence” (with other stakeholders) to identify, escalate and...