231 customer support officer jobs

Copybet UK Ltd is a leading player in the betting industry, located in the heart of Limassol, Cyprus. We are committed to delivering innovative betting solutions and exceptional customer service. Our dynamic team thrives in a collaborative and fast-paced work environment, and we are now looking for a passionate Customer Service Officer to join us. If you enjoy helping customers, problem-solving, and want to be part of a growing company, we encourage you to apply. Job Description: As a Customer Service Officer at Copybet UK Ltd, you will play a crucial role in ensuring that our customers receive the best possible service. You will manage customer inquiries through various channels and ensure that all issues are resolved effectively and efficiently. This role offers a unique opportunity to work in a vibrant industry and contribute to a company that values customer satisfaction and innovation. Key Responsibilities: Your role will be focused on delivering outstanding...

ABOUT THE JOB We are seeking a passionate Back Office & Customer Support Officer to handle the day-to-day duties in the Back Office Department. The working hours will be shifts with rotating weeks: 1st shift: 07:30 - 16:30, 2nd shift: 13:30 - 22:30 . If you want to work within a team of dynamic technically minded people, good career progression, we look forward to receiving your CV for this role. MAIN DUTIES & RESPONSIBILITIES Processing client deposits and withdrawals as per Company’s policy Ensure that deposits, withdrawals and transactions pending are organized in order of priority, most often by time received, and processed in a timely manner KYC checks Swift copies and CC Refunds Inform clients by email when additional information/documentation is required for processing a pending transaction Respond to client emails, provide live chat support and handle client requests with efficiency Identify potentially unusual,...

Join FxPro : a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Monaco, Nassau, and Dubai. FxPro boasts a diverse workforce of over 300 employees representing 22 nationalities, making it an exciting and dynamic workplace. At FxPro , we see each team member as an integral part of our success story. As a Customer Support Officer , you'll assist the clients of BnkPro, a new entity in the FxPro Group. The Customer Support Officer responsibilities include, but are not limited to, providing support to customers through various mediums, answering customers' inquiries, and resolving any issues they may face. The successful candidate from Cyprus must be able to work in rotational 24/7 shifts (08:00-16:00,16:00-00:00,00:00-08:00). Responsibilities Deliver service and support to customers through live chats, emails and phone calls Provide answers to customers by identifying problems, researching answers and...

BlackBull Markets, a NZ based brokerage, is looking for a Customer Support/ Back Office officer. You will be a part of the team on both the front & back line for client support inquiries across our various communication channels, working with our growing global client base. The ideal candidate will be professional, polite, team-player, well-presented and able to quickly identify and resolve inquires while thinking on the go. Duties & Responsibilities Providing new clients support in relation to account onboarding Providing existing clients with ongoing support in relation to the operation of their account Working with internal stakeholders to ensure requests are resolved Ensuring appropriate delivery of communications to new and existing clients Managing website live chat, phone and email communication channels when needed. Perform Back Office duties as required and update Customer records. Ensure that all duties are performed in line with the...

MCA Intelifunds Ltd (branded FXORO), is an authorized and regulated Company by the Cyprus Securities and Exchange Commission Cyprus.   Due to continuous success and growth, we are currently seeking for a Customer Support and Call Monitoring Officer to join our team.   In this role, you'll oversee daily transaction activities, ensuring documented risk checks are completed, update relevant systems with appropriate actions and timely communication of actions to relevant clients. You will respond directly with customers to solve problems, answer questions, and give advice and support, ensuring exceptional customer’s experience.   Main Responsibilities:   KYC regular record keeping procedures.  Daily and weekly review of transaction monitoring.  Review of all account applications, requesting the appropriate supporting documentation where required, and highlight suspicious and/or fraudulent applications and...

We are Playtech Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a market leader in the gambling and financial trading industries with 7700 employees across 19 countries. Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. Read more about who we are and what we do here: & Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices. Ready to level up your career? Playtech Sports...

Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now! Tickmill is looking to hire a Customer Support Officer to join our Customer Support team in Limassol. Join a high-caliber team and contribute to its success with your passion, hard-work and positive attitude. About Tickmill. Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and bonds, as well as Exchange Traded Derivatives (Futures & Options). The Tickmill Group was established in 2014 and employs over 280 individuals through its offices in London, Cyprus, Estonia, South Africa and several other regional offices globally. Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled...

Why Join Supernova We are a leading consulting, technology and outsourcing services firm serving clients in more than 30 countries .  We create and deliver business and technology solutions that fit our clients’ needs and drive the results they want.   We combine unparalleled industry experience with leading technology offering and together with our clients we’ve built a firm to help our clients accelerate business performance and growth. At Supernova each person brings their unique talents to work as a team and make a difference. Our technology solutions change the way the world works, lives but our edge comes from our people. Our greatest investment is our people. We invest in talented, unique passionate people with vision and energy to achieve great. www.supernova-consulting.com Our team is growing and we are now recruiting for a  Customer Success Manager  to join our dynamic team. As a Customer Success Manager, you will have a...

Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now! Tickmill is looking to hire a Customer Support Officer to join our Customer Support team in Limassol. Join a high-caliber team and contribute to its success with your passion, hard-work and positive attitude. About Tickmill. Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and bonds, as well as Exchange Traded Derivatives (Futures & Options). The Tickmill Group was established in 2014 and employs over 280 individuals through its offices in London, Cyprus, Estonia, South Africa and several other regional offices globally. Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled...

Libertex Europe Overview Part of the Libertex Group, Libertex is an online broker offering CFDs trading with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others. Libertex also offers investments in real stocks. Over the years, Libertex has received more than 40 prestigious international awards and recognitions, including "Best CFD Broker Europe" (Global Brands Magazine, 2022) and "Most Trusted Broker in Europe" (Ultimate Fintech Awards, 2021. Libertex is the Official Online Trading Partner of FC Bayern, bringing the exciting worlds of football and trading together. Since being founded in 1997, the Libertex Group has grown into a diverse group of companies, serving millions of clients from several countries all over the world. The Libertex trading platform is used by Indication Investments Ltd a Cyprus Investment Firm regulated and supervised by the Cyprus Securities and Exchange Commission (CySEC) with CIF License number 164/12. Job Overview...

As an Onboarding Officer , you’ll be responsible for guiding new customers through the onboarding process, ensuring everything runs smoothly and efficiently. You’ll collaborate with different teams to set up accounts and services, handle customer inquiries, and ensure compliance with industry standards. Your attention to detail and ability to manage customer onboarding in a fast-paced environment will be crucial to your success! Key Responsibilities : Guide new customers through the onboarding process from start to finish. Coordinate with internal teams to ensure timely and accurate account setup. Handle customer inquiries with clear and professional support. Ensure compliance with company policies and industry regulations. Continuously improve onboarding procedures to boost customer satisfaction and efficiency. Requirements : Proven experience in payments, fintech, or the casino industry....

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts. This role is about: As a Client Success Manager, you will be acting as a main point of contact for merchants ensuring the highest level of service during the onboarding process. You will be working closely with our AML and Risk departments to ensure merchants are onboarded in accordance with our company standards. You will: Client Onboarding: Lead the process of onboarding new clients onto the client portal, ensuring a smooth and efficient transition. This involves gathering necessary documentation, verifying client information, and...

If you've been seeking an opportunity that will fast-track your career success, then look no further. Finspec Services Ltd has an exciting full-time remote career opportunity for an evening shift Back Office Officer at our Limassol headquarters. Ready to make a real impact and grow with us? As a Back Office Officer, you’ll process deposits, withdrawals, transfers, and refunds according to company policies and procedures. You’ll handle transaction processing, including corrections and adjustments in the CRM, and manage customer payment inquiries. You’ll also liaise with PSPs regarding clients’ deposits and withdrawals, and take on any requests from the RISK, KYC, Dealing, AML, and CS departments, as well as tasks assigned by your team leader, manager, or management. Main Role: Processing deposits, withdrawals, transfers and refunds according to the company policies and procedures; Responsible for transaction processing...

Job Objectives: The Accounts Officer is responsible for managing the financial transactions of FMC (Europe) CY Ltd, ensuring accuracy and efficiency in processing vendor and customer payments. This role requires excellent organizational skills, attention to detail, and the ability to troubleshoot financial discrepancies and customer complaints. Key Accountabilities: Processes all the accounting transactions of the FMC, i.e. invoices, expenses, -, etc., updating accordingly all the respective accounting ledgers, in order to assist in the effective monitoring of each company financial operation and compliance with the accounting rules and legislation. Accounts Receivable and Payable Management: Uploads receivable and payable accounts into the company software system, ensuring all entries are accurate and up to date. Vendor Invoice Review: Reviews vendor invoices, comparing them against quotations and incurred expenses to ensure accuracy before payment. Customer Invoice...

At Bird Aviation, our Commercial team is the engine that drives our global consumer target. We are seeking an experienced and dynamic Sales Coordinator to be based in Cyprus. Responsibilities Work closely with the Chief Commercial Officer of the Company on new and ongoing contracts and proposals. Handle routine client service issues relating to contract terms,. Support Finance department to monitor clients invoices and help resolving any issues in coordination with other departments as needed Develop relationships with clients and become knowledgeable about their business. Seek new business development opportunities from clients. Contribute to company’s commercial strategies with analysis of market business trends, pricing feedback from customers and other relevant information; Support the development of the aviation network, and leverage relationships to find new customers for the MRO business. Assure resolution of customer issues and customer...

WHO WE ARE Zara FX is a multi-asset retail broker committed to offering a successful global trading adventure to  everyone through powerful and innovative trading platforms. We are growing at a rapid pace and expanding our global team with offices in Dubai, Limassol, Mauritius and Nigeria. YOUR ROLE We are looking for an Operations Officer to join our Limassol based team. The successful candidate will have a minimum of 2 years previous experience in a similar role. The Operations Officer will be an expert in operations and responsible to cover; KYC, Payments, Backoffice, CRM duties and Screening. How will you add value to Zara FX growth?   RESPONSIBILITIES · Coordinating workflow between back office, customer support and sales. · Providing incoming clients with support in relation to account onboarding. · Providing existing clients with ongoing support in relation to the operation of their account....

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. Capital.com is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market! We are looking for Back Office Officer to join our Team in Limassol! Responsibilities: Responsible for the daily payment transactions processing (fund in/out) and ensuring all payments are processed accurately and in a timely mannerIy-depth understanding of international payments Coordinating with the AML, Compliance, Customer Support, Accounting, and Sales Departments for back-office and payments...

If you've been seeking an opportunity that will fast-track your career success, then look no further. Finspec Services Ltd has an exciting full-time opportunity for a Back Office Officer at our Limassol headquarters. Ready to make a real impact and grow with us? As a Back Office Officer, you’ll process deposits, withdrawals, transfers, and refunds according to company policies and procedures. You’ll handle transaction processing, including corrections and adjustments in the CRM, and manage customer payment inquiries. You’ll also liaise with PSPs regarding clients’ deposits and withdrawals, and take on any requests from the RISK, KYC, Dealing, AML, and CS departments, as well as tasks assigned by your team leader, manager, or management. Main Role: Processing deposits, withdrawals, transfers and refunds according to the company policies and procedures; Responsible for transaction processing (Corrections/adjustments in the CRM);...