313 customer support officer jobs

Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 400 employees representing 22 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story. As a Customer Support Officer, you will assist the clients of FxPro. The Customer Support Officer responsibilities include but not limited to providing support to customers through various ways, answering customers’ questions and resolving problems. The successful candidate must be able to work in shifts 24/5. Here's the shifts schedule: 08:00-16:00 16:00-00:00 00:00-08:00 Responsibilities Respond to customer inquiries: Handle incoming customer calls, emails, and chat messages in a timely and professional manner. Provide prompt and accurate responses to customer inquiries regarding products,...

Responsibilities: Receive enquires from the customer through email. Handling the requests from the quotation stage up until the invoicing stage. Coordinate with the Company’s Service Engineers, and make arrangements for traveling, attendance, and submission of service reports. Responsible for the execution and implementation of the complete flow of operations. Search the approved service stations, through the website of the manufacturers and/or the classification societies members of IACS. Maintain the most efficient implementation of the ISO Systems as per Company’s standards. Create and control all manual filing systems and relevant office paperwork.   Requirements: BSc in Shipping, Maritime or any other related field will be considered as an advantage. Ability and flexibility to work in a dynamic environment with tight deadlines. Excellent organizational, communication and teamwork skills. Ability to manage...

GNA Marine Supplies Ltd, as representatives of the multinational shipping paint company PPG, is looking to hire a Customer Support Officer. The position is permanent with prospects for development. Minimum Qualifications: Studies related to Shipping Excellent command of the English language, both written and spoken Excellent computer skills Excellent Customer service skills Organizational and time management skills Be a trustworthy and responsible person Pleasant and positive personality Main Responsibilities : Communication with customers via email and phone To receive enquires through various media Send orders electronically and follow up until invoiced and paid Creation and control of all manual filing systems and all relevant office paperwork Responsible for the execution and implementation of the complete flow of operations Any other duties instructed from the company Offered : Satisfactory earnings...

Do you have a passion for customer service and love a fast-paced fintech environment? ?? If you're looking to grow your career with a dynamic team, Sureswipe EMI PLC (Revsto) wants YOU! We're on the hunt for a Customer Support Officer to be the voice of our brand, delivering top-tier support and building lasting customer relationships. Location: Nicosia (full time- on-site) Your Mission: ✅ Provide exceptional support to our customers via email & telephone, ensuring top-tier satisfaction. ✅ Develop & maintain strong relationships with current and new customers. ✅ Assist customers during the onboarding process through to account opening. ✅ Receive, handle & escalate customer queries or complaints as needed. ✅ Liaise with internal teams & service providers to offer the best possible solutions. ✅ Gather customer feedback and provide insights to improve products & services. ? What You Bring: ✨...

Join FxPro : a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro , we see each team member as an integral part of our success story. As a Customer Support Officer , you will assist the clients of FxPro. The Customer Support Officer responsibilities include but not limited to providing support to customers through various ways, answering customers’ questions and resolving problems. The successful candidate must be able to work in shifts 24/5. Here's the shifts schedule: 08:00-16:00 16:00-00:00 00:00-08:00 Responsibilities Respond to customer inquiries: Handle incoming customer calls, emails, and chat messages in a timely and professional manner. Provide prompt and accurate responses to customer inquiries regarding...

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. Ready to level up your...

You will be part of the team on both the front and back lines for client support inquiries across our various communication channels, working with our growing global client base. The ideal candidate will be professional, polite, a team player, well-presented, and able to quickly identify and resolve inquiries while thinking on the go. Duties & Responsibilities Providing new clients support in relation to account onboarding Providing existing clients with ongoing support in relation to the operation of their account Working with internal stakeholders to ensure requests are resolved Ensuring appropriate delivery of communications to new and existing clients Managing website live chat, phone and email communication channels when needed. Perform Back Office duties as required and update Customer records. Ensure that all duties are performed in line with the necessary KYC, AML, and due diligence controls. Requirements University Degree in...

Ready to leave your mark on the future of finance? Join an innovative team that is changing the financial industry by creating new solutions for millions of people around the world. At NAGA, we are revolutionizing finance by making trading and investing accessible to everyone with advanced tools that give power to all. At NAGA you are joining more than just a fintech company. You become part of a vibrant, diverse community of visionaries and problem-solvers fueled by curiosity and collaboration. Here, your influence goes beyond existing products - you are actively shaping the future of finance. We have a start-up DNA and a corporate mindset. This means we are fast and flexible, like a start-up, but we are also committed to helping our people develop and thrive within our company. Thus, if you love a challenge, are passionate about making an impact and ready to grow alongside a dynamic, forward-thinking team, this is where you belong. Challenge yourself. Challenge the...

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Wilhelmsen Ship Management Cyprus is looking for a Procurement Officer. The Procurement officer works with colleagues, customers and suppliers to improve total cost performance and quality. Main Responsibilities Mentor team members to ensure the best possible service. Coach and train new staff. Actively engage, contribute and support existing team initiatives. Ensure that all requisitions, quotes, purchase orders and invoices are processed. Follow up and co-ordinate with all stakeholders to ensure that goods and services are provided as required. Comply with the 5 R's (Right product, Right quantity, Right place, Right time and Right price.) Ensure that clear audit trails and records are available to justify and back up all procurement decisions. Maintain BASSnet data to ensure that accurate KPI's can be...

Freedom24 is a trusted online broker with expertise in the US, European, and Asian stock markets, registered in Cyprus, and offers a broad range of services in the financial markets. Freedom Team is a union of highly qualified professionals on the market, bursting with vibrant energy and pioneer ideas. All of us are goal-oriented with a strong belief in teamwork power built on the strength of each of us. We work in a high-paste environment and within cross-functional teams. We are dedicated to achieving the best possible result, and no one thinks he doesn’t make a change. If you feel like you’re a good fit for us and we are a good fit for you, go ahead and check this position out. Responsibilities: Strategic Oversight of Monitoring Framework – Lead the design, enhancement, and supervision of the communication monitoring framework (calls, emails, tickets) across all EU-based Tied Agents; – Ensure consistency and regulatory...

ONE Light Ltd, a B2B lighting company specializing in the design, production, and global export of technical lighting, is seeking a motivated Business Development Officer, to support our marketing and customer acquisition efforts. Qualifications : Degree in Marketing (preferred but not required). Experience in a business environment, preferably in the exports sector. Excellent written and spoken English language. Proficiency in computer applications such as Microsoft Office. Knowledge in CRM & ERP systems. Strong communication and organizational skills. Job Description : Assisting in the execution of marketing campaigns. Creating and managing targeted customer newsletters using a CRM system. Conducting market research to identify new business opportunities. Working Scheme and Benefits : Five working days per week (eight hours per day). Friday until 14:30 21 annual leave days. 13 th salary. Salary:...

The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we're digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress - for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global, and results-focused. You'll find our 550+ team currently across 11 locations and 9 time zones. The Role Our Client Services Officer provides exceptional client experiences through pre- and post-sales inbound support to clients via live chat, email, social media and phone. This role reports into the Senior Client Services Officer and works closely with others in the Client Services team. The Client Services Officer monitors trading conditions, undertakes client problem solving, and provides reports on client feedback...

About us: Athlos Capital is a regulated investment firm renowned for its true independence and unwavering client focus. Building on 6 years of successful operations and recognition in the financial markets, we have emerged as one of the leading players in Cyprus’ investment landscape. Known for delivering precise and exceptional results, our firm continues to expand its influence and capabilities. Through partnerships with top-tier institutions and the integration of cutting-edge technology, we ensure a seamless and highly efficient investment experience for our clients. We provide a comprehensive suite of investment services to institutional investors and private clients.  About the Role: As we continue our fast growth and in recognition of the demanding regulatory framework, we are looking for an Assistant Compliance Officer who will join our Compliance Team. Compliance is a key function of our firm’s culture. As an Assistant Compliance Officer, you...

If you’ve been searching for an opportunity that will put you on the fast track to career success, you’ve just found it. A.D. Compliance Services currently has an exciting, full-time career opportunity for a Communication Monitoring and Compliance Assistant (French - Portuguese - Spanish) at our headquarters in Limassol. As a Communication Monitoring and Compliance Assistant , you will be responsible for analyzing calls between employees and clients to improve communication, customer service, and understanding of client needs. This initiative is designed to enhance the overall customer experience by identifying areas for improvement and implementing effective communication strategies. By focusing on these responsibilities, you will play a key role in maintaining the company's reputation for high-quality products or services while ensuring customer satisfaction. Main Duties and Responsibilities: Determine Call Centre and Agent quality standards...

Accounting Officer As an Accounting Officer at Lendwise, you will play a critical role in our finance department, ensuring the accuracy and integrity of financial transactions. This is an excellent opportunity for someone early in their finance career, passionate about numbers and financial operations. The role provides a strong foundation for building a successful career in finance Duties and responsibilities Perform daily client money reconciliations to ensure accuracy and compliance with regulatory requirements. Process client deposits, withdrawals, transfers, and refunds in a timely and accurate manner. Handle borrower repayment processing and maintain accurate records of all transactions. Assist in maintaining organized and up-to-date financial records Support the finance team in various accounting and financial tasks as needed. Candidate profile Bachelor's degree in Accounting, Finance, or a related field. Minimum of 2 years of relevant working experience...

As an AML Compliance Officer, you are responsible for designing and implementing an effective AML/CTF Compliance Program in connection with the Company's cryptocurrency businesses. Key Duties and Responsibilities: Design and implement a tailored and effective Crypto AML Program in compliance with applicable laws and regulations, aligning with best industry practices and standards Monitor developments, emerging trends, and best practices related to AML/CTF and cryptocurrencies at local, EU, and international levels Identify ML/TF risks associated with cryptocurrency operations and propose solutions to mitigate these risks Create, draft, review, and update internal AML/CTF policies, procedures, and processes Lead the development and integration of software, tools, and risk management systems, including blockchain analytics and AML/CTF compliance platforms for cryptocurrency operations Participate in and assist with regulatory inquiries, internal and external audits...

We are seeking a proactive and detail-oriented Sales Officer who will be instrumental in driving our business growth. This individual will be responsible for researching prospective clients, conducting guided digital outreach, supporting our marketing efforts, and managing CRM activities. The ideal candidate has strong organizational skills, excellent communication abilities, and a drive to meet and exceed targets. Key Responsibilities: Client Research & Prospecting Identify and research potential clients across target industries. Build and maintain an up-to-date pipeline of potential leads and key contacts. Utilize tools to gather prospect information. Guided Digital Outreach Develop and execute outreach campaigns (email, LinkedIn, social media). Personalize messaging to resonate with specific industry verticals and client needs. Track outreach performance. Marketing Support Assist in creating and distributing marketing materials....

If you’ve been searching for an opportunity that will put you on the fast track to career success, you’ve just found it. A.D. Compliance Services currently has an exciting, full-time career opportunity for a Junior Complaints Officer at our headquarters in Limassol. As a Junior Complaints Officer , you will manage complaints in line with regulatory guidelines and the company’s policy. Your responsibilities include handling, investigating, and resolving customer complaints within set timeframes, as well as obtaining necessary information from other departments. You will present detailed summaries of complaints to the Head of the Department and Management, negotiate suitable resolutions with customers, ensure written official replies are provided, and generate complaints-related reports as requested. Main Duties and Responsibilities: Managing complaints in accordance with regulatory guidelines and complaints handling policy of the Company;...

At INGOT, we believe in building high-performing teams where everyone is in the right seat – not just filling a role, but thriving in it. Our approach emphasizes in getting the right people in the right positions to drive business growth and success. Here’s what that means for YOU: You’ll excel at what you do because you’re in a role that aligns with your skills and passions. You’ll be aligned with our core values - High Ethics, Commitment and Innovation – we’re looking for team members who get it, want it, and have the capacity to do it. We want you to thrive in an environment where your contributions matter, and you can make an impact on our mission. If you’re a high-energy, results-driven professional who’s ready to take on a role that matches your expertise and values, we’d love to connect! Check out the details below and see if this is the right fit for you. Purpose of Role/Summary: The...

The Position The successful candidate will be responsible for the navigation, communication and electronic systems on board vessels. More specifically, the Service Engineer will be providing equipment and service support for the navigation products and ensure cost efficient services and spare part supplies. Requirements The ideal candidate should meet the following requirements:  University Degree in Electronics/Electrical/Software/Network Engineering or any other related field. Experience in a similar position will be considered an advantage Excellent communication and interpersonal skills High sense of initiative, professionalism and responsibility Ability to work under pressure Excellent knowledge of the MS Office Suite (Microsoft Office, Word, Excel etc) Excellent command of the written and spoken English language Flexibility to travel frequently worldwide at short notice Operations Officer Position: The Position...