190 customer support officer jobs

ABOUT THE JOB We are seeking a passionate Back Office & Customer Support Officer to handle the duties in the Back Office Department. The working hours will be night shift 10:30pm – 7:30am (1 hour break). If you want to work within a team of dynamic technically minded people, good career progression, we look forward to receiving your CV for this role. MAIN DUTIES & RESPONSIBILITIES Processing client deposits and withdrawals as per Company’s policy Ensure that deposits, withdrawals and transactions pending are organized in order of priority, most often by time received, and processed in a timely manner KYC checks Swift copies and CC Refunds Inform clients by email when additional information/documentation is required for processing a pending transaction Respond to client emails, provide live chat support and handle client requests with efficiency Identify potentially unusual, suspicious or fraudulent transactions and refer these...

Duties and Responsibilities: Respond to customers queries and provide support in a timely and accurate way Handle and resolve customer complaints Provides information to customers regarding the Company’s services and products Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries Maintain a balance between Company policy and customer benefit in decision making Inform customer about internal regulations and procedures of the Company Offer support to all client facing departments Ensure all duties are done in line with the necessary KYC, AML, and Due diligence controls Experience and Qualifications: Minimum 2 years of proven experience in similar role within Investment or Forex Industry preferably in Team Leading Position Attention to detail and monitoring skills Strong written...

MIE Group invites candidates to apply for the position of Customer Support Officer in their team in Limassol, Cyprus.   Minimum Qualifications / Requirements: Business related studies or Shipping studies Computer literate Excellent Customer services skills Excellent command of the English, both written and verbal Able to work within a team and under pressure Readiness to work extra hours if needed Time management skills Any previous experience in similar position or in shipping will be an advantage Main Responsibilities: To receive enquires through various media. To process these enquiries from through to invoice stage. Creation and control of all manual filing systems and all relevant office paperwork. Responsible for the execution and implementation of the complete flow of operations. A remuneration package is offered to successful candidate including 13th and 14th salary and 3% provident fund...

ABOUT THE JOB We are seeking a passionate Back Office & Customer Support Officer to handle the day-to-day duties in the Back Office Department. The working hours will be shifts with rotating weeks: 1st shift: 07:30 - 16:30, 2nd shift: 13:30 - 22:30. If you want to work within a team of dynamic technically minded people, good career progression, we look forward to receiving your CV for this role. MAIN DUTIES & RESPONSIBILITIES Processing client deposits and withdrawals as per Company’s policy Ensure that deposits, withdrawals and transactions pending are organized in order of priority, most often by time received, and processed in a timely manner KYC checks Swift copies and CC Refunds Inform clients by email when additional information/documentation is required for processing a pending transaction Respond to client emails, provide live chat support and handle client requests with efficiency Identify potentially unusual, suspicious or...

Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now! Tickmill is looking to hire a Customer Support Officer to join our rapidly expanding team to assist with all client queries via live chats, emails, and phone calls for the Tickmill group. About Tickmill. Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and bonds, as well as Exchange Traded Derivatives (Futures & Options). The Tickmill Group was established in 2014, and employs over 250 individuals through its offices in London, Cyprus, Estonia, South Africa and several other regional offices globally. Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled professionals from every continent,...

You will be a part of the team on both the front & back line for client support inquiries across our various communication channels, working with our growing global client base. The ideal candidate will be professional, polite, team-player, well-presented and able to quickly identify and resolve inquires while thinking on the go. Duties & Responsibilities Providing new clients support in relation to account onboarding Providing existing clients with ongoing support in relation to the operation of their account Working with internal stakeholders to ensure requests are resolved Ensuring appropriate delivery of communications to new and existing clients Managing website live chat, phone and email communication channels when needed. Performing Back Office duties as required and update Customer records. Ensuring all duties are performed in line with the necessary KYC, AML, and Due diligence controls. Requirements Minimum 2 years of...

Plum is helping 1.4M people around Europe to motivate their money. Supported by automation, we put you in the driving seat, providing access to smart spending analytics, budgeting and investing tools. So, wherever you are on your financial journey, we can accompany you on the ride so you can achieve your money goals. We want to empower you to take control of your money, to transform it into something more. And here’s why: 11.5M people in the UK have less than £100 in savings 90% of UK savings accounts pay less than inflation £4B lost to the loyalty penalty every year 2/3 of UK adults say money stress has affected the health or wellbeing of someone they know. Our Mission We imagined a world where everyone could manage their finances simply. An app that could get people saving and investing with the help of automation. So we've built it. Now, Plum lets customers across 10 different countries handle all their money needs in a single place....

BigChange Cyprus Ltd is seeking to recruit an Implementations Officer to offer excellent customer service to its clients. JobWatch Software is a Field Service Management (FSM) solution that provides a paperless solution to Plan manage to schedule your mobile workforce. Main Software Features are Scheduling, CRM, Stock Management, Financial, GPS tracking solutions. RESPONSIBILITIES: · Define System design by analysing business requirements · Evaluating & Coordinating implementation for the system · Conducting research & analysis to support solution design · Provide System consultancy support to clients & educate clients on system features & functionality · Provide training and help the initial set up of all aspects of the system QUALIFICATIONS & SKILLS: · Very good knowledge of Greek & English language · Excellent verbal, writing communication & presentation skills ·...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. Duties & Responsibilities Processing payments; Monitoring clients’ deposits and withdrawals in the CRM; Coordinating with the AML, Compliance, Customer Support, Accounting and Sales Departments for back-office and payments related tasks; ommunicating with the Company’s payment providers; Liaising with banks; Support related to banking transactions; Assisting with the company’s transaction monitoring process The employee might take additional responsibilities form time to time according to the overall company’s workloadThe ideal candidate must be able to demonstrate: Strong Analytical skills Experience working...

Company Description About MUFG Investor Services: MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services. With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work. Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. Job...

Responsibilities Answer and direct phone calls Write and distribute email, correspondence memos, letters, and forms Assist in the preparation of all type of reports Develop and maintain a filing system Update and maintain office policies and procedures Order office supplies / stock supervision Supporting all Team members Provide general support to visitors Back office support for delivery platforms Qualifications Bachelor’s degree or secretarial studies and/or 1-2 years work experience Written and verbal communication skills Positive attitude MS Office skills Computer literature Greek / English language Administrative writing and reporting skills Organizational skills Not what you are looking for? Try these related job searches Administration Officer jobs Administration Officer jobs in Limassol Carob Mill Restaurants jobs in Limassol Forex jobs in Limassol Customer Service...

Overview YNV Group is seeking a Senior Global Legal Counsel to support the day-to-day legal needs of the company’s Tech Talent line of business. As part of our thriving global Legal team, the Senior Global Legal Counsel will provide support to Tek Experts, Tech Talent and the broader YNV Group. From drafting, reviewing and negotiating complex supplier and customer agreements to ensuring legal compliance on a global basis, the Senior Global Legal Counsel will provide legal support, solid advice and guidance to the business and its stakeholders. A trusted advisor with a legal business partner mindset, this role will report into the Chief Legal Officer and be based in Cyprus, Greece as part of a thriving global legal team. Helping people thrive and grow in the modern digital world. YNV Group is a holding company that began as a highly successful tech support start-up. In just a few years, we grew into a multi-brand group of companies serving global enterprise clients...

Exsus Digital is the IT consulting and digital marketing division of Exsus, the international consulting firm (). We pride ourselves in the quality of service to our clients and on our staff. We currently wish to employ a Marketing and Social Media officer to be based at our offices in Nicosia, Cyprus or London, United Kingdom. Criteria Degree in Marketing or similar will be considered as an advantage, 2 or more years of demonstrated proficiency as digital marketing specialist or marketing officer in a reputable organization, Knowledge of social media platforms (Meta Business Suite, Facebook, Instagram, TikTok, LinkedIn, YouTube etc., Strong creative and analytical skills, Excellent communication skills, verbal and written, and good knowledge of SEO (content), Advanced knowledge of Microsoft Office, CRM, Email Marketing, Productive and efficient, strong organizational & time management skills, initiative taker, with strong sense of duty,...

Tickmill is looking to hire a German Speaking Business Development Officer to join our Business Development team and handle the German market clients. Make your next Career step and apply NOW! Tasks What will your job look like? The German Speaking Business Development Officer will have the opportunity to: Build business for German speaking countries and perform administrative and development functions to start up and manage business. Handle phone calls, e-mails, live customer chat while assisting the marketing department to adapt global marketing strategies to local market (create new promotions, landing pages, products, and features). Organize and administer local language Facebook, Twitter, other social media channels with the help of Marketing Department and promote business in local language industry-specific forums and organize local language training, seminars, webinars. Provide translation assistance for marketing department with regards to local...

H S. Kaniklides (Cyprus) Limited, με έδρα τη Λευκωσία και με ηγετική θέση στην ψηφιοποίηση, φύλαξη και διαχείριση αρχείου, ζητά να προσλάβει: IT SUPPORT OFFICER Καθήκοντα : Υποστήριξη, παρακολούθηση και διαχείριση των πληροφοριακών...

Responsibilities: Monitor our automated fraud system and review suspicious users Chargeback handling, review, and representation Customer support for payments and fraud related issues General assistance to the Finance and Risk Department Rotating 24/7 Shifts Our requirements: Early stages of your career with interest in online businesses and you are looking to expand your knowledge in online payments and fraud Motivated to learn, explore new things, and grow within the company Critical Thinker that can connect the dots with Fast Decision-Making ability Excellent attention to detail Previous work experience in Online Customer Support/ Banking/ Financial Services or Online Payments is preferred. University degree in Accounting/Economics/Math or related field Fluency in English is a must, additional languages are advantageous We offer: Competitive salary based on qualifications and experience Full medical insurance...

RESPONSIBILITIES & DUTIES Assist in the adoption of Corporate Compliance procedures, guidelines, and policies to comply with local legal and regulatory requirements and implement locally. Work closely with the Head of Compliance to ensure that the company fulfils its annual obligations and license conditions. Assist the Compliance Department in monitoring the legislative and regulatory environment for issues that can impact Company operations and ensure implementation and compliance with new laws and regulations. Assist the Head of Compliance with the advice and solutions on regulatory compliance queries/issues. Providing support to the compliance team with all EMI reporting obligations. Keeping up to date and following up with national and EU legal/regulatory developments Performing reviews in accordance with the company’s compliance risk assessment and monitoring program. Assist...

Junior Brokerage Officer – Forex The successful candidate will join the Reception, Transmission and Execution Department of our offices in Limassol Key responsibilities of the position: Completing a series of daily checks related to the platform and the trading function, to ensure best execution and quality of service. Performing on-going monitoring of the company’s trading systems and live price feed. Monthly reconciliation of transaction reports. Assist in the company’s regulatory reporting obligations. Provide support to the customer service department, with respect to clients’ complaints, platform related issues, or any other issues that may arise. Updating system and/or client trading conditions according to incoming requests. Executing on demand client orders over the phone. Cooperating with the 3rd party service providers for maintaining/troubleshooting issues. Job requirements and competences...