201 customer support officer jobs

As a Customer Support Officer, you will be at the forefront of our commitment to exceptional customer service. Your Tasks: Assisting customers via telephone, web, and email, following up customer contacts as necessary, and supporting team colleagues with detailed technical guidance relating to customer inquiries. Provide customers with call back and or follow up actions to ensure satisfactory resolution within dept KPIs. Assisting and supporting in the resolution of customer complaints, escalating as necessary to line manager. To develop and publish FAQs and develop content for the knowledge base to enhance customer self-diagnosis and web-based knowledge tool to be expanded and available to all customers. To directly support engineering teams with specific technical requirements as appropriate to drive field improvement through experience, product knowledge, and customer feedback. Your Profile: 1-2 years in a similar marine industry-related position Experience in...

TMGM, a Forex broker under multiple regulatory authorities, is currently in search of an experienced Customer Support Officer to join our expanding team in Limassol, Cyprus. Our brokerage provides traders with access to a diverse range of asset classes, including CFDs in Forex, Metals, Shares, Indices, Energies, and Cryptocurrencies. Established in 2013, the TMGM Group has grown to have a global presence, with offices in Australia, Cyprus, and various regional locations. We take pride in our esteemed partnerships, including our role as the Official Regional Partner of Chelsea FC. The key responsibilities of this role encompass: Delivering outstanding customer service to clients through Live chat, email, and telephone channels. Engaging with clients to address queries and provide information about our trading platforms and service offerings. Assisting clients in resolving technical and troubleshooting issues. Collaborating with different departments to efficiently resolve...

SDZ (Support Technologies and Services LTD)  is a high-level customer support outsourcing company. We build meaningful connections between fintech companies and their traders. Now we are looking for a  Customer Support Officer  to join our support team. We speak 20 languages and help our clients reach users' needs and help them to understand all the peculiarities of trading. Our clients ask us a variety of questions starting from trading up to movie recommendations, so you won't be bored. The schedule for this position is from Monday to Friday from 14.30 until 23.00 (Saturday and Sunday are days off) — GMT+3, Cyprus time. We are looking for a person who: Writes and speaks foreign languages fluently (English and Spanish). Has a stable Internet connection and follows a schedule meticulously. Is able to communicate effectively with our clients and is able to determine the needs of a particular user and find a custom solution that suits...

BlackBull Markets, a New Zealand based multi-awarded, true regulated ECN broker is looking for a Back Office/ Customer Support Officer (no shifts) to join its team in Limassol. The successful candidate will be a part of the team on both the front & back line for client support inquiries across our various communication channels, working with our growing global client base. The ideal candidate will be professional, polite, team-player, well-presented and able to quickly identify and resolve inquires while thinking on the go. Duties & Responsibilities Providing new clients support in relation to account onboarding Providing existing clients with ongoing support in relation to the operation of their account Working with internal stakeholders to ensure requests are resolved Ensuring appropriate delivery of communications to new and existing clients Managing website live chat, phone and email communication channels when needed. Perform Back Office...

Join FxPro: an international fintech company for talented pro fessionals. We are always on the lookout for individuals who can perform and excel in a dynamic and innovative working environment. We view each and every one of our employees as an indispensable part of the team. Join our growing international team with offices in Limassol, London, Monaco, Nassau & Dubai with 200+ FxPro employees of 22 nationalities. We are looking for a Customer Support Officer who will assist the clients of . The Customer Support Officer responsibilities include but not limited to providing support to customers through various ways, answering customers’ questions and resolving problems. The successful candidate must be able to work in shifts 24/5 (08:00-16:00,16:00-00:00,00:00-08:00). You will: Respond to customer inquiries: Handle incoming customer calls, emails, and chat messages in a timely and professional manner. Provide prompt and accurate responses to customer...

ABOUT THE JOB We are seeking a passionate Back Office & Customer Support Officer to handle the day-to-day duties in the Back Office Department. The working hours will be shifts with rotating weeks: 1st shift: 07:30 - 16:30, 2nd shift: 13:30 - 22:30 . If you want to work within a team of dynamic technically minded people, good career progression, we look forward to receiving your CV for this role. MAIN DUTIES & RESPONSIBILITIES Processing client deposits and withdrawals as per Company’s policy Ensure that deposits, withdrawals and transactions pending are organized in order of priority, most often by time received, and processed in a timely manner KYC checks Swift copies and CC Refunds Inform clients by email when additional information/documentation is required for processing a pending transaction Respond to client emails, provide live chat support and handle client requests with efficiency Identify potentially unusual,...

As a Customer Support Officer, you will be at the forefront of our commitment to exceptional customer service. Your Tasks: Assisting customers via telephone, web, and email, following up customer contacts as necessary, and supporting team colleagues with detailed technical guidance relating to customer inquiries. Provide customers with call back and or follow up actions to ensure satisfactory resolution within dept KPIs. Assisting and supporting in the resolution of customer complaints, escalating as necessary to line manager. To develop and publish FAQs and develop content for the knowledge base to enhance customer self-diagnosis and web-based knowledge tool to be expanded and available to all customers. To directly support engineering teams with specific technical requirements as appropriate to drive field improvement through experience, product knowledge, and customer feedback. Your Profile: 1-2 years in a similar marine industry-related...

Job responsibilities ISO 19001:2015  Organize and handle pre sales objectives in order to enhance sales of represented marine equipment companies and worldwide ship repair facilities, For meeting company's objectives and achieve targets he/she will have to: Promote company's scope of activities by phone, email and by visiting clients Communicate with existing and potential clients on a daily basis by phone and email for  securing inquiries and make sure that all outstanding issues are closely monitored Built business relationships with existing clients and encourage new by providing excellent customer service Minimum requirements Degree in  Marketing or Business administration or  Engineering (Marine of Mechanical) Experience in sales of marine parts, equipment, systems and services will be an advantage Self motivated and capable of reaching high sales target Sales closing skills Excellent command of the English...

Company Description Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries. Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker.  Playtech partners with and invests in the leading brands in regulated and newly regulated markets to deliver its data-driven gambling technology across the retail and online value chain. Playtech provides its technology on a B2B basis to the industry's leading retail and online operators, land-based casino groups and government-sponsored entities such as lotteries. Playtech directly owns and operates Snaitech, the leading sports betting and gaming company in...

SDZ SUPPORT TECHNOLOGIES AND SERVICES LTD is an international company that provides Customer Support Services to reputable financial firms. One of our biggest clients is IQ OPTION (IQ Option is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are looking for a Customer Support Officer to join our support team. We speak 20 languages and help our clients reach users' needs and help them to understand all the peculiarities of trading. Our clients ask us a variety of questions starting from trading up to movie recommendations, so you won't be bored. Schedule (changes weekly): from Monday to Friday: 8 am to 4:30 pm, Cyprus time (work from the office in Larnaca) 4 pm to 12:30 am, Cyprus time (work from the office in Larnaca) 12 am to 8:30 am, Cyprus time (work from home) Our future colleague`s responsibilities: Monitoring of the deals, monitoring...

SDZ SUPPORT TECHNOLOGIES AND SERVICES LTD is an international company that provides Customer Support Services to reputable financial firms. One of our biggest clients is IQ OPTION (IQ Option is an international IT company operating in the fintech industry that developed one of the world's best trading platforms for financial instruments). Now we are looking for a Customer Support Officer to join our support team. We speak 20 languages and help our clients reach users' needs and help them to understand all the peculiarities of trading. Our clients ask us a variety of questions starting from trading up to movie recommendations, so you won't be bored. Schedule (changes weekly): from Monday to Friday: 8 am to 4:30 pm, Cyprus time (work from the office in Larnaca) 4 pm to 12:30 am, Cyprus time (work from the office in Larnaca) 12 am to 8:30 am, Cyprus time (work from home) Our future colleague`s responsibilities: English C1 Highly developed...

Purpose: We are looking for a brilliant Marketing Executive who can assist with our daily marketing activities. We are eager to meet you if you bring a unique blend of creativity, technical expertise, and a genuine passion for marketing. This role is central to our ambition to fortify our brand presence, foster customer relationships, and drive tangible business growth. Doo's Expectations: • Assist with the coordination of marketing activities with vendors and subsidiaries. • Assist with the coordination of marketing activities to achieve smooth operation of the department • Record keeping of marketing invoices and expenses • Update the marketing material vendor file and monitoring the stock • Preparing Marketing presentations. • Make sure all Marketing Materials are up to date • Follow up the team channels for any marketing related enquires • Help coordinate activities with the Sales Team •...

Mototrend is currently looking to recruit a Customer Experience Officer. Mototrend, situated in Nicosia, is a well-established family owned company for over 22 years. At Mototrend, selling and servicing Ferrari and Lotus cars isn’t a job. It’s our passion!! Objectives Develop and oversee the customers journey with focus on the actual experience at Mototrend’s premises, as well as on dedicated events. Plan marketing initiatives and events to support customers acquisition and loyalty management. Update CRM with related activities. Understand and monitor digital marketing activities and digital and social media marketing campaigns. Prerequisites At least 5 years of experience in the luxury segment within any industry Demonstrates a strong focus on customer satisfaction and exceptional customer service Displays a passionate, enthusiastic and determined attitude Possesses proficiency in the English language. (Knowledge of...

The Role: Morison Patsalides Limited, a leading and regulated firm of chartered accountants is currently looking to recruit a Compliance Officer in Nicosia, working as part of a team. Responsibilities: Dealing with customer onboarding, including communication with customers regarding KYC matters Reviewing and updating the Company’s policies and procedures according to the AML Laws and ICPAC AML Directive Conduct periodic internal reviews or audits to ensure that compliance procedures are followed Provide assistance to internal or external auditors in compliance reviews Ensuring that customers’ records (individuals and legal entities) are up-to-date; Keep informed regarding pending industry changes, trends and best practices and assess the potential impact of these changes on organizational processes Verify that all company and regulatory policies and procedures have been documented, implemented, and...

Who are we? Playnetic is a new player in the gambling industry, who have built the senior team who have years of industry experience. Our focus is to build quality products within social casino and sweepstakes, but also targeting the more traditional slots markets. Our people have extensive experience in gaming and wider creative industries which feeds into our approach of development: highly autonomous, with an emphasis on collaborative decision-making and transparency. Cultural fit is as important to us as technical skills. What is in it for you? The story behind Playnetic is to build an environment that enables employees to benefit from our successes, we plan to scale up greatly over the next 12 months and have embedded an infrastructure to promote progression, flexibility and creative freedom. You have the platform to use your creative skills to their max and we want you to have the flexibility to do exactly this. We are global, diverse and a fully remote studio which allows...

Libertex Europe Overview Part of the Libertex Group, Libertex is an online broker offering CFDs trading with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others. Libertex also offers investments in real stocks. Over the years, Libertex has received more than 40 prestigious international awards and recognitions, including “Best CFD Broker Europe” (Global Brands Magazine, 2022) and “Most Trusted Broker in Europe” (Ultimate Fintech Awards, 2021. Libertex is the Official Online Trading Partner of FC Bayern, bringing the exciting worlds of football and trading together. Since being founded in 1997, the Libertex Group has grown into a diverse group of companies, serving millions of clients from several countries all over the world. The Libertex trading platform is used by Indication Investments Ltd a Cyprus Investment Firm regulated and supervised by the Cyprus Securities and Exchange Commission (CySEC) with CIF License number 164/12. Job Overview...

EXUS is the g lobal leader in improving debt collections results through technology . With its team of experts spanning 4 continents , EXUS has been serving financial institutions for over two decades in more than 40 countries . Consistent with our goal of becoming the most admired company globally in the Debt Collections software market, EXUS has been repeatedly acknowledged by independent advisors , such as Gartner, Oliver Wyman, and Arum. We are currently looking for a New Business Development Manager / Sales Executive to join our global sales team, as a fully remote worker. Reporting to the Head of Sales & Marketing, this is your chance to be part of a highly motivated, diverse, and multidisciplinary team, that has embraced Breakthrough Thinking and has sustainably delivered double-digit growth rates. At EXUS we live by our values: We are transparent and direct We are positive and fun, never cynical or sarcastic We are eager to learn and...

Responsibilities : Strategy Development and Implementation : Develop and implement a comprehensive marketing strategy to enhance brand visibility, drive lead generation, and boost sales. Understand market trends, customer needs, and the competitive landscape to adapt and refine the strategy. Lead Generation and Sales Support : Build and maintain a robust lead generation pipeline to support sales targets. Collaborate with the sales team to ensure alignment of marketing and sales strategies. Develop sales collateral and tools to support the sales process. Content Marketing and Thought Leadership : Oversee the creation of high-quality content such as white papers, case studies, blog posts, webinars, and more to position the company as a thought leader in the industry. Manage the company’s content calendar and distribution strategy. Digital Marketing : Supervise online marketing strategies, including SEO, SEM, email...

Position Overview: We are seeking a dynamic and customer-focused Client Support Officer to join our team in the fast-paced world of the forex industry. The ideal candidate will possess a strong combination of customer support and Backoffice skills, ensuring seamless communication and assistance for our clients. As a Client Support Officer, you will play a pivotal role in maintaining client satisfaction, resolving inquiries, and facilitating efficient Backoffice operations. Responsibilities: Customer Support: Provide exceptional customer service to clients via various communication channels (email, phone, chat, and possibly in-person). Address inquiries, concerns, and issues promptly and professionally, demonstrating a deep understanding of forex trading concepts. Offer guidance on platform navigation, trading strategies, account setup, and technical troubleshooting. Ensure accurate and up-to-date knowledge of company products, services, and market trends to provide...