111 customer support officer jobs in Limassol

Join FxPro Group:  an international fintech company for talented professionals. We are always on the lookout for individuals who can perform and excel in a dynamic and innovative working environment. We view each and every one of our employees as an indispensable part of the team. Join our growing international team with offices in Limassol, London, Monaco, Nassau & Dubai with 200+ FxPro employees of 22 nationalities. We are looking for Customer Support Officers who will assist the clients of both    and . The Customer Support Officer responsibilities include but not limited to providing support to customers through various ways, answering customers’ questions and resolving problems. The successful candidate must be able to work in shifts 24/5 or 24/7 (08:00-16:00,16:00-00:00,00:00-08:00). You will: Deliver service and support to customers through live chats, emails and phone calls. Provide answers to customers by...

You will be a part of the team on the front line for client support inquiries across our various communication channels, working with our growing global client base, the ideal candidate will be professional, polite, team-player, well-presented and able to quickly identify and resolve inquires while thinking on the go.  Duties & Responsibilities Providing new clients support in relation to account onboarding Providing existing clients with ongoing support in relation to the operation of their account Working with internal stakeholders to ensure requests are resolved Ensuring appropriate delivery of communications to new and existing clients Managing website live chat, phone and email communication channels. Requirements Minimum 2 years of experience in a same or similar role in the financial services industry Practical knowledge of/ or interest in foreign exchange, derivatives trading, investing, or the financial markets Client focused wit the ability to...

Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now! Tickmill is looking to hire a Customer Support Officer to join our rapidly expanding team to assist with all client queries via live chats, emails, and phone calls for the Tickmill group. About us. Tickmill is a global group of companies, offering trading services with a prime focus on Futures, Options and CFDs on Forex, Stock Indices, Commodities and Bonds. Regulated in the United Kingdom by the FCA, in Cyprus by CySEC, in the Seychelles by the FSA, in Labuan by the Labuan FSA and the FSCA in South Africa, we provide first-class products and services, catering to the needs of the most sophisticated retail and institutional clients around the world. We take pride in being one of the fastest-growing brokers in the world processing monthly more than 9 million client trades, while our monthly average trading volume is over $140 billion. Our multilingual...

Overall Purpose of Role: The aim of the German Speaking Customer Support Officer is to provide excellent customer service throughout the organization by interacting with customers to provide assistance on various requests, handle complaints, process orders and provide information about the offered products and services. Responsibilities: Supporting clients with any inquiries, through the means of communication established Respond promptly to customer inquiries, handling and resolving them accordingly Provide existing and Prospective Clients with relevant information regarding the website and products offered by the Company Obtain and evaluate all relevant information to handle inquiries correctly Record details of all inquiries, comments and complaints Directing requests and unresolved issues to the designated person and/or department Providing assistance to Prospective Clients with respect to the Account Opening Process Communicate and...

Customer Support Officer Duties & Responsibilities: Handling client inquiries appropriately and ensuring that high level service is provided Research potential vendors and compare and evaluate offers from suppliers Coordinate with suppliers to ensure smooth enquiries/orders for each vessel Establishing professional relationships with clients as well as vendors and suppliers Provide admin and operational support Managing internal database and filling system Reporting accordingly to the senior manager Requirements: Experience of at least 2 years in a similar position Good commercial awareness of the shipping industry Excellent knowledge of the English Language (writing and speaking) is a must Possess good organizational, interpersonal & communication skills Ability to work both independently and productively as part of a team Excellent computer skills (Microsoft Excel and Word)   Not what you are...

Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now! Tickmill is looking to hire a Customer Support Officer to join our rapidly expanding team to assist with all client queries via live chats, emails, and phone calls for the Tickmill group. About us. Tickmill is a global group of companies, offering trading services with a prime focus on Futures, Options and CFDs on Forex, Stock Indices, Commodities and Bonds. Regulated in the United Kingdom by the FCA, in Cyprus by CySEC, in the Seychelles by the FSA, in Labuan by the Labuan FSA and the FSCA in South Africa, we provide first-class products and services, catering to the needs of the most sophisticated retail and institutional clients around the world. We take pride in being one of the fastest-growing brokers in the world processing monthly more than 9 million client trades, while our monthly average trading volume is over $140 billion. Our...

Location: Limassol/Remote PrimeTel is one of Cyprus’ leading telecommunication providers offering telephone, internet, TV channels, and mobile services. In PrimeTel, we strongly believe that our positioning in the market, our technology, our reputation, and strength have all been achieved through our talented, dynamic, and enthusiastic professionals. We are always looking for new colleagues to join our company and help our business to reach new levels of excellence. If you are an experienced  Administration Officer and can work remotely, then we are looking forward to meeting you. This is a full-time position, under a Fixed Term Contract for 7 (seven) months.   What will your job look like? Scheduling installation  appointments and preparing of documents required Monitoring service delivery Communicating with the main provider for issues related to the provision of lines or faults in the main network Communicating with the...

The Cyprus International Institute of Management (CIIM), an innovative international business school in Cyprus, and equal opportunity employer, invites applications for the position of: Student Welfare Officer. The Student Welfare Officer, under the leadership of the Director of Academic Affairs, will be the main point of contact for general welfare enquiries from students and staff and will take the lead on welfare and safeguarding aspects. This will require to work with colleagues across the School to ensure students are fully supported, with any barriers to learning dealt with promptly and effectively, and will also contribute to and co-ordinate specialist support where required. Key Responsibilities: Student Welfare: Work on a one to one group basis, with students who are potentially vulnerable or experiencing difficulties in order to help them to resolve their problems and continue with their education. Work within service boundaries including...

Wintrado Cyprus Ltd, is expanding and looking for experienced Senior Business Development officer with background at Forex /Fintech industry to be focused mainly on the B2B market. Main responsibilities: ·       Building, developing, and maintaining strong professional business relationship with introducers of the company mainly by phone, email and social networks. ·       Researching, initiating, and executing plans to develop partnerships with online affiliates, affiliates networks and Introducing Brokers (IBs) and ensuring excellent standard of service. ·       Handling leads generated and then contacting these prospective clients and selling the Company’s services. ·       Maintaining high volume of client contact and ensure high levels of client satisfaction....

Job Objective Responsible in enhancing the overall performance of the BSM Group of companies by providing relevant and applicable on-board training for seagoing staff and ensuring the results of such training meet and exceed the group and customer’s requirements in a quality-controlled environment. Key Accountabilities Support BSM’s Strategic Goals Ensure efficient facilitation and running of relevant courses. Ensure close coordination of activities with the Training Director / Training Manager with regards to training needs as well as communication with SMCs, CSCs, and other BSM departments when required. Delivery of training within a quality-controlled environment, leading to improved safety and performance within the BSM fleet. Ensure learning transfer is achieved through evaluation and assessment of attending seafarers to the satisfaction of the quality system and the customer’s needs. Actively contribute to the continuous...

We are looking for a qualified candidate for our ENGINO® head office in Limassol to fill the position of Marketing Officer. About ENGINO: At Engino we design and manufacture cutting-edge learning toy systems that help curious minds of ages 3 to 16 develop their 21st century skills of critical thinking and problem solving through hands on activities, coding, and scientific experimentation. Having received numerous patents and international awards, including the “Best Place to Work” seal, we aim to continue leading the STEM trend by investing in new people who can join our team. As our company grows, we continue to innovate, developing services, systems and products that will inspire the next generation of inventors. Job Description: The Marketing Officer will work closely with the Digital Marketing team to elevate Engino’s traffic on E-shop and Amazon by developing and maintaining business opportunities through channel management.  ...

ENGINO® is seeking to hire an employee for the position of Logistics & Sales administration officer at our headquarters in Limassol. About ENGINO®: At Engino we design and manufacture cutting-edge learning toy systems that help curious minds of ages 3 to 16 develop their 21st century skills of critical thinking and problem solving through hands on activities, coding and scientific experimentation. Having received numerous patents and international awards, including the “Best Place to Work” seal, we aim to continue leading the STEM trend by investing in new people who can join our team. As our company grows, we continue to innovate, developing services, systems and products that will inspire the next generation of inventors. Responsibilities: The successful candidate will be part of company’s Administration Department and prepare invoices, packing lists and other export documents. Order processing & communication between...

We are looking for a skilled individual with knowledge and ability to add on to our Back Office department. Our group of companies is highly devoted to its clients by offering the best customer support, services and trading experience. As our business is currently expanding we look to hire individuals who can adapt and join our friendly and fast-paced environment. Responsibilities and Duties Respond to client's issue and enquiries promptly through email, chat, and internal ticketing system. Responsible for setting the customer expectation and escalate issues when necessary Onboarding and due diligence of clients as per internal procedures Communicate and coordinate issues with various departments, collecting feedback and put forward the optimization plan and promote the implementation Responsible for account setting for finance software related operations, such as MetaQuotes, MetaTrader 4, MetaTrader 5 Update and implementation of the Back Office...

Overall Purpose of Role: We are seeking to recruit a PSP Support Officer for our evening shift, to be part of our Payments team here at Tixee.  Main Activities and Responsibilities: Monitoring the PSPs processing in an everyday basis;  Analysing and optimizing PSPs processing errors daily; Reporting in a promptly manner PSPs processing errors to the Head of the Payments department; Supporting and guiding the revenues department regarding PSPs processing; Approaching connected PSPs and addressing potential and actual processing errors; Cooperating with the back-office department on the funding process of client's accounts; and Any other related duties and responsibilities related to the position. Required Skills & Experience: Basic experience in a similar position considered as advantage Familiarity with the back office and payments in the forex industry is considered as an advantage University degree / diploma in...

Blue Orange Property Management Services Ltd, is seeking to recruit a Customer Care Officer to join a highly active team. The successful candidate will ensure that customers receive the best possible service. Location : Limassol Duties and responsibilities : Ensure that full and accurate customer records are kept on file. Ensure that regular and effective communication is maintained with all customers. Ensure that problems are identified and rectified promptly. Ensure effective after sales customer service and support, related to communal areas, landscaping, housing and pool maintenance, property cleaning and security surveillance. Handle any customer complaints and diligently seek immediate and effective remedy. Monitor customer interactions and personal response rate, quality of response to issues that may arise and effective issue resolution. Identify means of improving customer communications. Implement the procedures of the...

JFD stands for JUST FAIR & DIRECT! Acknowledged as one of the industry’s fastest growing and respected brokerage firms, JFD is already ranked among the top 20 largest online brokers worldwide, as it continues to employ cutting-edge technologies and set new standards. Following 18 months of research and development, JFD was founded in 2011, and now has offices in Cyprus, Bulgaria, Madrid and Germany, with more than 80 employees worldwide. YOUR MAIN DUTIES WILL BE TO: RESPONSIBILITIES AND DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO: Follow and abide by any of the instructions/requests of the Head of Legal & Compliance. Overview regulatory compliance to ensure full compliance with policies, procedures, and applicable laws and regulations. Liaise with the relevant regulators when needed (BaFin, CySEC, FSA, VFSC). Respond to compliance needs of personnel regarding implementation of procedures in accordance with all laws and regulations and compliance...

Wintrado Cyprus Ltd, is expanding and looking for experienced Senior Business Development officer with background at Forex /Fintech industry to be focused mainly on the B2B market. Main responsibilities: • Building, developing, and maintaining strong professional business relationship with introducers of the company mainly by phone, email and social networks. • Researching, initiating, and executing plans to develop partnerships with online affiliates, affiliates networks and Introducing Brokers (IBs) and ensuring excellent standard of service. • Handling leads generated and then contacting these prospective clients and selling the Company’s services. • Maintaining high volume of client contact and ensure high levels of client satisfaction. • Providing clients with on-going updates on the market, investment strategy, positioning and account performance, general information regarding the Company’s platform • Providing training to clients...

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts For Difference (CFDs) and Financial Spread betting. Our business has evolved into a world class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end to end trading experience available, servicing traders of all levels from beginners to institutional level clients. Our Axi values are : Selflessness – we are a team, who know that together we are stronger. Trust – we have confidence in our teammates to do the right things for the business and for each other. Ambition – we are passionate, focused and driven. Accountability – we step up, take ownership, and take pride in our work. Respect – we believe everyone is appreciated, included and listened to. Position Purpose The Training & Quality Assurance officer is responsible for all...

Job Purpose   We are seeking to grow our Customer Service team and to hire a highly motivated individual, who will be responsible to coordinate and arrange attendances onboard when requested by the customers and/or following recommendations by either the Technical and/or Satcom Support team and sometimes with collaboration with an external agent – Field Service Engineer. The target of the Customer Service Officer is to receive and communicate offers from suppliers for the spare/equipment required at the best price possible and to successfully complete all services on board under one attendance, avoiding the need for a follow-up attendance on the same matter. Collaborates with the Logistics Coordinator to source the spares/equipment needed and to be either shipped or carried by the technician on board to complete an attendance. Main Duties and Responsibilities Receives and records service inquiries in the company's electronic systems....

About Payabl. payabl. is a fast-growing international fintech company enabling online merchants to accept payments globally through innovative solutions. Since 2011, we have grown into a dynamic team of great people with the core company values at heart, driving merchants’ business success through payments. About You If you are looking for an honest and open work environment, you have experience in B2B customer support and you want to join a rapidly growing European Fintech company this may be the role for you! Job responsibilities: Provision of information upon customers request Answer Merchant questions and resolves customer support problems related to billing, account management and troubleshooting Input data in the internal system and handling ticketing system Updating internal system Demonstrating technical skills and products knowledge Work with various departments to resolve issues Investigation and analysis of declined transfers...