121 customer support officer jobs in Limassol

TMGM, a Forex broker under multiple regulatory authorities, is currently in search of an experienced Customer Support Officer to join our expanding team in Limassol, Cyprus. Our brokerage provides traders with access to a diverse range of asset classes, including CFDs in Forex, Metals, Shares, Indices, Energies, and Cryptocurrencies. Established in 2013, the TMGM Group has grown to have a global presence, with offices in Australia, Cyprus, and various regional locations. We take pride in our esteemed partnerships, including our role as the Official Regional Partner of Chelsea FC. The key responsibilities of this role encompass: Delivering outstanding customer service to clients through Live chat, email, and telephone channels. Engaging with clients to address queries and provide information about our trading platforms and service offerings. Assisting clients in resolving technical and troubleshooting issues. Collaborating with different departments to...

Join FxPro: an international fintech company for talented pro fessionals. We are always on the lookout for individuals who can perform and excel in a dynamic and innovative working environment. We view each and every one of our employees as an indispensable part of the team. Join our growing international team with offices in Limassol, London, Monaco, Nassau & Dubai with 200+ FxPro employees of 22 nationalities. We are looking for a Customer Support Officer who will assist the clients of . The Customer Support Officer responsibilities include but not limited to providing support to customers through various ways, answering customers’ questions and resolving problems. The successful candidate must be able to work in shifts 24/5 (08:00-16:00,16:00-00:00,00:00-08:00).   You will: Respond to customer inquiries: Handle incoming customer calls, emails, and chat messages in a timely and professional manner. Provide prompt and accurate responses to...

BlackBull Markets, a New Zealand based multi-awarded, true regulated ECN broker is looking for a Back Office/ Customer Support Officer (no shifts) to join its team in Limassol. The successful candidate will be a part of the team on both the front & back line for client support inquiries across our various communication channels, working with our growing global client base. The ideal candidate will be professional, polite, team-player, well-presented and able to quickly identify and resolve inquires while thinking on the go. Duties & Responsibilities Providing new clients support in relation to account onboarding Providing existing clients with ongoing support in relation to the operation of their account Working with internal stakeholders to ensure requests are resolved Ensuring appropriate delivery of communications to new and existing clients Managing website live chat, phone and email communication channels when needed. Perform Back Office...

NAGA  is a leading FinTech company, founded in 2015. Our vision is to give all our clients the same opportunity to achieve financial freedom and claim their piece in the markets. Our mission is to make investing simple and accessible to all. At  NAGA  we are always seeking talented individuals to join our family and pursue a long-term career. If you are a talented, dynamic, performance-driven, and committed individual and would like to join us apply for one of our open positions. Our team is looking to hire a  Client Relations and Support Officer (German Speaker)  for our office in Limassol.  Responsibilities: Providing existing and prospective clients with the highest level of service in a timely manner. Promoting the company’s financial products and services. Achieving daily and monthly KPIs through contacting clients via phone, emails, and other communication channels. Developing business...

Job Overview: We are actively seeking dynamic Client Support Officers to join our team. We are looking for candidates proficient in Arabic, Spanish, and/or Portuguese . As a Client Support Officer, you will play a crucial role in ensuring client satisfaction, resolving inquiries, and supporting efficient Backoffice operations. Key qualifications include computer skills, numerical aptitude, and a proactive, team-oriented attitude. Candidates must be residents of Cyprus with valid work permits. Responsibilities: • Deliver exceptional customer service across multiple communication channels. • Professionally address inquiries, showcasing expertise in forex trading. • Provide guidance on platform usage, account setup, and troubleshooting. • Stay current on company products and services. • Process client applications while ensuring compliance with regulations. • Securely manage deposit and withdrawal requests. •...

About the position Hapic is seeking a Chief Compliance Officer & Anti-Money Laundering Reporting Officer (AMLRO). The most successful candidate will lead the profile team and be responsible for developing and executing a compliance strategy tied to the company’s business objectives. Essential for our company's growth and competitiveness, the position plays a crucial role in the legal and onboarding pole. Key Responsibilities Developing and implementing compliance, AML/CFT, and sanctions programs, including internal policies and procedures. Evaluating, examination and submission of STRs/SARs to the relevant authority.   Conducting AML/CFT and sanctions risk assessments, enterprise-wide risk assessment. Managing day-to-day operations of the AML/CFT and compliance department, monitoring and evaluating the effectiveness of the implemented internal policies and procedures. Providing advice and guidance to the Board of Directors and...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. Responsibilites: Responsible for the daily payment transactions processing (fund in/out) and ensuring all payments are processed accurately and in a timely mannerIy-depth understanding of international payments Coordinating with the AML, Compliance, Customer Support, Accounting, and Sales Departments for back-office and payments related tasks Communicating with the Company’s payment providers Liaising with banks Support related to banking transaction Identifying signs of financial crime including money laundering and terrorist financing to identify high-risk transactions within the business portfolio The employee might...

payabl. is a licensed payments company, a principal member of Visa and Mastercard. Our offices today are in Frankfurt am Main, Limassol, Amsterdam and London. We are a well-established company with over a decade in the payments business. The company’s mission is to empower businesses growth through payments and innovation. Today we are experiencing huge growth accompanied by a company transformation and looking for talents to support this growth through applying their skills to our internal and external products. About the role: As a Payment Officer, you play a pivotal role in ensuring the seamless flow of financial transactions within our organization. Your responsibilities encompass a diverse range of tasks, showcasing your proficiency in communication, analytical skills, and adaptability. Serving as a key internal point of contact for payment-related inquiries, you collaborate closely with the Customer Support team, providing valuable assistance on operational,...

User Account – Back Office Officer for iGaming tech company Build strong and sustainable relationships with key customers to ensure the highest level of retention, through understanding of customer drivers and motivations; Responsible for Key Account base growth, focusing on retention and reactivation; Respond to any day-to-day queries, requests and complaints and ensure they are handled in a timely and professional manner; Customer support Compliance/KYC documentation/Verification of players; Withdrawal requests; Be available 24/7 for high-end, high-value players; Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations; Ensure the smooth running and success of the events process; Set up rewards for high-value players according to company’s guidelines; Work closely with the wider CRM team to offer a world class...

Libertex Europe Overview Part of the Libertex Group, Libertex is an online broker offering CFDs trading with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others. Libertex also offers investments in real stocks. Over the years, Libertex has received more than 40 prestigious international awards and recognitions, including “Best CFD Broker Europe” (Global Brands Magazine, 2022) and “Most Trusted Broker in Europe” (Ultimate Fintech Awards, 2021. Libertex is the Official Online Trading Partner of FC Bayern, bringing the exciting worlds of football and trading together. Since being founded in 1997, the Libertex Group has grown into a diverse group of companies, serving millions of clients from several countries all over the world. The Libertex trading platform is used by Indication Investments Ltd a Cyprus Investment Firm regulated and supervised by the Cyprus Securities and Exchange Commission (CySEC) with CIF License number 164/12. Job Overview...

We are looking for an experienced Recruiter Officer, who is ready to support the company's growth by bringing the best candidates on board. If you feel you have the necessary skills and experience for this role and wish to join a great team, then we look forward to receiving your CV. Main duties & responsibilities: Coordinate with hiring managers to identify staffing needs and candidate selection criteria Full life cycle recruitment of technical, administrative, and digital marketing positions including pre-screening, on-site interviews, and offers Handling around 5 different positions at the same time Interviewing candidates and building a strong relationship with the professional network for future needs Identify, attract, and source hard-to-find passive talent using different niche sites/channels Track all interviews, profile information, and interview results in the company’s internal database Relocation support of new hires when needed...

At Finyard, we’re a global team of engineers, data scientists, marketeers, and financial experts, passionate about technology and innovation. We’re all about bringing revolutionary software services to people all around the world, and have been since 2018. Our mission is to innovate by launching modern software solutions in the FinTech space, giving users around the world simpler and quicker ways to transact and manage their investments. We are committed to ensuring every product we release is in service of our users, so that as we grow, so do they. How you are going to impact ? Set up a Customer Success department from scratch. Communicate closely with marketing, customer support teams, and affiliate marketing teams, while monitoring the quality of leads. Increase conversion rate from registration to deposit. Manage a call center and active client chats, giving high-standard communication with clients, improving the marketing funnels for the next...

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. We are seeking a meticulous and detail-oriented senior Compliance Officer to join our team. The ideal candidate will be responsible for ensuring that our organization adheres to relevant regulations, policies, and industry standards. The successful candidate should play a critical role in mitigating risks and maintaining the highest standards of ethical and legal conduct. Key Responsibilities: Stay up to date with legal and regulatory changes: Keep abreast of industry and legal and regulatory developments to ensure that the organization is aware of emerging compliance requirements. Interpret new regulations and determine their impact on company...

We are currently looking for a PR and Marketing director (CMO) to join our team in Limassol, Cyprus. What you will do: - Development, implementation and execution of company’s PR and Marketing strategy - Working with data, implementation and constant improvement of marketing analytics system - Managing marketing team in-house and remotely - Managing company’s global marketing budget - Increasing brand awareness and promotion of the company's products globally and in target markets around the world using both B2B and B2C channels What we expect: - Deep understanding of the digital and performance marketing, specifically in the iGaming sphere - Hands-on experience with relevant analytics tools and methods  - Professional experience and good understanding of international iGaming market  - Must have a proven track of successful marketing cases on international market - Strong knowledge of English both oral and written...

Mayflower is a technology company that alters the entertainment industry to a new level of perception and engagement. How do we do it? With the power of cutting-edge technologies. Our global IT products are made by an in-house team of passionate techies. They love working hard to deliver the best user experience. Improving features until they perform excellently is in our DNA. We profit from our work, but money doesn’t directly dictate our development. We’re up for experiments — that’s how we stay the industry pioneers. We are proud of our core and supporting products like our own payment system, AR/VR, Machine Learning, Computer Vision expertise, and more. Now we are looking for a Payment & Fraud Officer. Responsibilities: Monitor our automated fraud system and review suspicious users Chargeback handling, review, and representation Customer support for payments and fraud-related issues General assistance to the Finance and...

Who we are? Admirals is a global growing FinTech company from Estonia. We started as a Neobroker, and today evolved into Admirals Financial Ecosystem, meeting people's life-long needs and making personal financial management easy-to-use, affordable and secure. We are constantly expanding and diversifying our product offerings using the market segmentation and known as the quality market leader throughout the years. Today, Admirals team is over 350 professionals in 18 countries. Why you should become an Admiral? Equality and professional development - as an employer, Admirals believes in a balanced approach towards employee rights and gender equality. We care about your success and development and offer numerous training programs and benefits to enhance your skills and advance your careers Global support to the team - our experience in numerous geographical regions enables us to nurture you with progressive policies that respect the value of individual and group...

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress – for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 350+ team currently across 9 locations and time zones. The Role In your role as a Client Onboarding Officer, you will be client-facing and responsible for delivering exceptional onboarding experiences. Your primary duties involve reviewing, verifying, and approving new Pepperstone accounts. You'll have two key responsibilities: first, ensuring the accurate setup of client accounts while upholding our stringent compliance and regulatory standards, and second,...

Libertex Europe Overview Part of the Libertex Group, Libertex is an online broker offering CFDs trading with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others. Libertex also offers investments in real stocks. Over the years, Libertex has received more than 40 prestigious international awards and recognitions, including “Best CFD Broker Europe” (Global Brands Magazine, 2022) and “Most Trusted Broker in Europe” (Ultimate Fintech Awards, 2021. Libertex is the Official Online Trading Partner of FC Bayern, bringing the exciting worlds of football and trading together. Since being founded in 1997, the Libertex Group has grown into a diverse group of companies, serving millions of clients from several countries all over the world. The Libertex trading platform is used by Indication Investments Ltd a Cyprus Investment Firm regulated and supervised by the Cyprus Securities and Exchange Commission (CySEC) with CIF License...

WHO WE ARE Zara FX is a multi-asset retail broker committed to offering a successful global trading adventure to everyone through powerful and innovative trading platforms. We are growing at a rapid pace and expanding our global team with offices in Dubai, Limassol, Mauritius and Nigeria. YOUR ROLE We are looking for an Operations Officer to join our Limassol based team. The successful candidate will have a minimum of 1 year previous experience in a similar role. The Operations Officer will be an expert in operations and responsible to cover; KYC, Payments, Backoffice, CRM duties and Screening. How will you add value to Zara FX growth? RESPONSIBILITIES ·      Coordinating workflow between back office, customer support and sales. ·      Providing incoming clients with support in relation to account onboarding. ·      Providing...

GOLDENPAROS TRADING LTD is a Software development company. A partner for developing digital innovation by using new technology challenges. Recently we have developed and established another activity - the touristic activity and events agency activity. The successful candidate will handle the full spectrum of Financial and Accounting operations of the Organization. Main Duties & Responsibilities: Preparation of financial statements and analyze the organization's financial status Evaluate manual and automated work processes, systems, and procedures that involve financial accounting to ensure efficiency of workflow, internal controls, and adherence to accounting and auditing standards Recommend and assist in the implementation of new or revised accounting systems, procedures, and records Read, interpret, and enforce accounting compliance with Accounting standards, contract terms, and accounting procedures Participate in the preparation, evaluation, and...