127 customer support officer jobs in Limassol

ABOUT THE JOB We are seeking a passionate Back Office & Customer Support Officer to handle the day-to-day duties in the Back Office Department. The working hours will be shifts with rotating weeks: 1st shift: 07:30 - 16:30, 2nd shift: 13:30 - 22:30 . If you want to work within a team of dynamic technically minded people, good career progression, we look forward to receiving your CV for this role. MAIN DUTIES & RESPONSIBILITIES Processing client deposits and withdrawals as per Company’s policy Ensure that deposits, withdrawals and transactions pending are organized in order of priority, most often by time received, and processed in a timely manner KYC checks Swift copies and CC Refunds Inform clients by email when additional information/documentation is required for processing a pending transaction Respond to client emails, provide live chat support and handle client requests with efficiency Identify potentially unusual,...

Join FxPro : a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Monaco, Nassau, and Dubai. FxPro boasts a diverse workforce of over 300 employees representing 22 nationalities, making it an exciting and dynamic workplace. At FxPro , we see each team member as an integral part of our success story. As a Customer Support Officer , you'll assist the clients of BnkPro, a new entity in the FxPro Group. The Customer Support Officer responsibilities include, but are not limited to, providing support to customers through various mediums, answering customers' inquiries, and resolving any issues they may face. The successful candidate from Cyprus must be able to work in rotational 24/7 shifts (08:00-16:00,16:00-00:00,00:00-08:00). Responsibilities Deliver service and support to customers through live chats, emails and phone calls Provide answers to customers by identifying problems, researching answers and...

ABOUT THE JOB We are seeking a passionate Back Office & Customer Support Officer to handle the day-to-day duties in the Back Office Department. The working hours will be shifts with rotating weeks: 1st shift: 07:30 - 16:30, 2nd shift: 13:30 - 22:30 . If you want to work within a team of dynamic technically minded people, good career progression, we look forward to receiving your CV for this role. MAIN DUTIES & RESPONSIBILITIES Processing client deposits and withdrawals as per Company’s policy Ensure that deposits, withdrawals and transactions pending are organized in order of priority, most often by time received, and processed in a timely manner KYC checks Swift copies and CC Refunds Inform clients by email when additional information/documentation is required for processing a pending transaction Respond to client emails, provide live chat support and handle client requests with efficiency Identify potentially unusual,...

BlackBull Markets, a NZ based brokerage, is looking for a Customer Support/ Back Office officer. You will be a part of the team on both the front & back line for client support inquiries across our various communication channels, working with our growing global client base. The ideal candidate will be professional, polite, team-player, well-presented and able to quickly identify and resolve inquires while thinking on the go. Duties & Responsibilities Providing new clients support in relation to account onboarding Providing existing clients with ongoing support in relation to the operation of their account Working with internal stakeholders to ensure requests are resolved Ensuring appropriate delivery of communications to new and existing clients Managing website live chat, phone and email communication channels when needed. Perform Back Office duties as required and update Customer records. Ensure that all duties are performed in line with the...

Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now! Tickmill is looking to hire a Customer Support Officer to join our Customer Support team in Limassol. Join a high-caliber team and contribute to its success with your passion, hard-work and positive attitude. About Tickmill. Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and bonds, as well as Exchange Traded Derivatives (Futures & Options). The Tickmill Group was established in 2014 and employs over 280 individuals through its offices in London, Cyprus, Estonia, South Africa and several other regional offices globally. Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled...

If you’ve been searching for an opportunity that will put you on the fast track to career success, you’ve just found it. A.D. Compliance Services currently has an exciting, full-time career opportunity for a Junior Complaints Officer at our headquarters in Limassol. As a Junior Complaints Officer, you will manage complaints in line with regulatory guidelines and the company’s policy. Your responsibilities include handling, investigating, and resolving customer complaints within set timeframes, as well as obtaining necessary information from other departments. You will present detailed summaries of complaints to the Head of the Department and Management, negotiate suitable resolutions with customers, ensure written official replies are provided, and generate complaints-related reports as requested. Main Duties and Responsibilities: Managing complaints in accordance with regulatory guidelines and complaints handling policy of the Company....

The Crewing Fleet Manager shall have the following qualifications: Seagoing experience as an officer, or a university degree and experience in the maritime industry of not less than five years; Good leadership and communication skills; Good command of the English language; To be fully conversant with applicable international and national rules and regulations. The Crewing Fleet Manager is responsible for: Ensuring that activities of the are well planned, organized and safeguards established against all identified risks; Implementing and maintaining Company’s Management System; Being fully conversant with the Company’s Management System; Implementing effectively the Company’s Management System; Contributing to the development of new or the amendment of existing procedures; Promoting and supporting efforts for continual improvement; Ensuring that non-conformities, observations and customer complaints internal or external) are investigated and timely followed-up;...

The Company: Colmex Pro Ltd is a regulated, growing financial company specializing in US stocks and the forex industry, centered in Limassol, Cyprus, and established in 2010, providing brokerage trading services on equities, CFDs, FX, and crypto. We believe that our people are our greatest asset, people with the right attitude and competence. We carefully choose our associates and empower them to accomplish productive work toward our clients’ satisfaction with the authority, the right tools, and resources. The Role: Our team is expanding, and we are looking for a Compliance Officer to join our team in Limassol. The successful candidate will be provided with opportunities to engage with compliance issues and monitoring functions within a fast-moving industry.     Job Responsibilities:   ·         Monitoring and Surveillance : Assist in monitoring trading...

NFS & FSN Network is a large International Financial Services company that supports Independent Financial Advisers and Private Wealth Management companies. Position: We are seeking an organized and self-motivated customer support / administration officer to join our team at the Limassol head office. You will be responsible for providing support to global clients, financial advisers and our senior administrators. The ideal candidate must have a desire and passion for continuous learning, be able to work under pressure and always act with honesty and integrity. Previous experience is not essential as we will provide full training. Duties & Responsibilities: Receive and review client documents Assist clients with forms and questionnaires required by the company Obtain missing documents from clients and verify account information Update client information on the company CRM systems Provide support to our advisory teams Requirements,...

Since 2012 ProgressPlay has been an industry-leading provider of high-quality turnkey solutions gaming platforms that can be fully tailored to fit all our customers’ needs. We offer full turnkey solutions for casinos and sports for the online gaming industry, including Operations, CRM, Gambling licenses, Platform, Player Management, Payment Processing, and Customer Care services, to help maximize the success of our clients’ turnkey solutions brands. We strive to provide only the highest quality cutting-edge gaming platform, along with the know-how and full customer support service for online casino and sportsbook operators in search of a one-stop business solution. ProgressPlay already has more than 80 well-established partners in the casino vertical. Licensed out of U.K and Malta with offices in Cyprus, and Israel, ProgressPlay is in a fantastic position to continue its rapid global growth. For more information, please visit www.progressplay.com. ProgressPlay is...

As the Maritime Subject Matter Expert (SME) at our eLearning company , you will be responsible for developing, reviewing, and validating course content for seafarer training. Your role will also involve reviewing and improving content, staying updated on industry changes, collaborating with instructional designers, eLearning developers and periodically reviewing and updating existing courses. Overall, as the SME, you will play a vital role in providing high-quality training to seafarers and ensuring compliance with international maritime regulations. Responsibilities: • Oversee and manage a team of SMEs either in-house or outsourced experts, and partner contributors. Provide guidance, support, and clear briefings to ensure they deliver high-quality course content with consistency, accuracy and adherence to the company's quality benchmarks. • Monitor the progress of text development projects, closely following up with SMEs to ensure they meet the assigned...

If you’ve been searching for an opportunity that will put you on the fast track to career success, you’ve just found it. FinSpec Services Ltd currently has an exciting, full-time working remotely career opportunity for an evening shift Back Office Officer for our headquarters in Limassol. Main Role: Processing deposits, withdrawals, transfers and refunds according to the company policies and procedures; Responsible for transaction processing (Corrections/adjustments in the CRM); Handling customer inquiries regarding payments; Contacting PSPs in relation to clients’ deposits/withdrawals; Any requests assigned by the RISK/KYC/Dealing/AML/CS department and any other task assigned by the team leader/manager/management in general; Working Schedule: The working shifts are applicable on a weekly rotation basis and are as follows: Monday to Friday, 15:00 - 00:00 with one (1) hour break. Monday to Friday, 17:00 - 02:00 with...

About INGOT Brokers Founded in 2006, INGOT Brokers has positioned itself as a pioneer in the financial trading industry providing premium offerings to its clients. Such offerings include competitive trading conditions furnished to facilitate clients’ access to various global markets (such as stocks, currencies, indices, and commodities, among others), several account types to suit the different types of traders, and top-notch trading platforms. Licenses and Regulations INGOT Brokers and its shareholders ensure strict adherence to the laws and regulations that protect clients, having obtained licenses from renowned regulating authorities including the Australian Securities and Investments Commission (ASIC), Jordan Securities Commission (JSC), the Financial Services Authority (FSA) in Seychelles, the Capital Markets Authority (CMA) in Kenya, and the Financial Sector Conduct Authority (FSCA) in South Africa. Offices and Employees INGOT Brokers has...

We are seeking a talented and experienced Chief Technology Officer (CTO) to lead our technology division and drive our technological vision and strategy. The CTO will oversee the development and implementation of technology solutions for our internal products and business expansion. Additionally, the CTO will manage all technical aspects and technological resources of the organization to support organizational growth. This role will drive our technology roadmap, ensuring that our tech strategy aligns with our business goals. Key Responsibilities (but not limited to): Develop and implement the company’s technology strategy to support business objectives. Align the technology strategy with business goals and drive its execution for technology platforms. Identify opportunities and risks for delivering the company’s services as a technology-driven business. Lead strategic planning to achieve business goals by identifying and prioritizing development...

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts. This role is about: As a Client Success Manager, you will be acting as a main point of contact for merchants ensuring the highest level of service during the onboarding process. You will be working closely with our AML and Risk departments to ensure merchants are onboarded in accordance with our company standards. You will: Client Onboarding: Lead the process of onboarding new clients onto the client portal, ensuring a smooth and efficient transition. This involves gathering necessary documentation, verifying client information, and guiding...

DUTIES AND RESPONSIBILITIES:   Assist clients worldwide through live support;   Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records;   Demonstrate impeccable telephone etiquette and management;   Handle back office queries;   Support clients with technical and troubleshooting issues;   Report to the management and deal with all departments to resolve issues;   Provide support and troubleshooting on Trading Platforms;   Liaise with the Compliance Officer regarding complaints and approval of accounts;   Handle client inquiries appropriately and ensure that high level service is provided;   Promote available products and services to clients, provide all relevant information to clients;   Develop and maintain excellent relationships with prospective and existing clients;...

About Unlimit Founded in 2009, Unlimit is a global fintech company with 16 offices all over the world and more than 500 employees, that offers a large portfolio of financial services - from acquiring (payment processing) to banking as a service. Our mission is to be “ready for tomorrow” and to provide our customers with a sense of stability in the everchanging financial landscape and an opportunity to be prepared for whatever the tomorrow of business brings their way, so that while others observe, they can Our mission is to be “ready for tomorrow” and to provide our customers with a sense of stability in the everchanging financial landscape and an opportunity to be prepared for whatever the tomorrow of business brings their way, so that while others observe, they can already take an advantage. About The Job A Customer Service Officer is responsible for overseeing and managing the processing of payments in an organisation. This role involves a...