18 customer support agent jobs

One Net is looking for an IT Customer Support Agent (Tier 2). Minimum Requirements: Degree in Computer Science/Information Technology Experienced with Windows Server, Active Directory, Group Policies, Firewall configuration, Office 365 English (written and verbal) Able to work within a team Self-motivated. Excellent telephone manner. Numerate. Presentable and personable. Good organisational skills. Reliable and conscientious Main Responsibilities: To assist and resolve daily “Tier 2” technical issues or taking escalated customer issues from “Tier 1” Customer Support Agents  Testing of One Net Value Added Services Setup and preparation of developed value-added services and other equipment for deployment to vessels Maintain, monitor and improve developed value-added services and other solutions Maintain up to date documentation of networks, systems and new solutions To back-up...

CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain and deploy various IT and customer based services to numerous businesses in various industries around the world. Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch. We are a young, dynamic team who enjoy working in tech among creative and talented individuals. Our asset is the great people within our company with a unique approach on how to properly maintain our services and products. If you feel like you can be a good fit for our team and your profile matches our criteria, we would love to hear from you! Job Description & Responsibilities: Communication with customers through live chat and e-mails. Maintain prompt and empathetic attitude towards customers. Acknowledge and resolve customers’ issues and queries. Keeping up to date with products...

Catchpoint Services Ltd is a fast-growing customer-oriented company with international expansion, situated in Limassol, Cyprus. We are looking for candidates to be a part of our customer support agents team to assist our clients daily via emails and chat. Required Skills Fluency/Native English level and/or fluency in one of the following languages: Spanish, Portuguese, Finish Norwegian and Japanese. Eligible to work in Europe - a must-have Previous customer support experience will be considered an advantage but not necessary. We are providing full in-house training Strong communications/public relations skills and active listening Customer orientation and ability to adapt and respond to different types of characters Computer literacy Able to work on shifts rotation (day shift- night shift) The ability to work both alone and as part of a team is essential. Ability to work under pressure Good problem-solving skills...

CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain and deploy various IT and customer based services to numerous businesses in various industries around the world. Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch. We are a young, dynamic team who enjoy working in tech among creative and talented individuals. Our asset is the great people within our company with a unique approach on how to properly maintain our services and products. If you feel like you can be a good fit for our team and your profile matches our criteria, we would love to hear from you! Job Description & Responsibilities: Communication with customers through live chat and e-mails. Maintain prompt and empathetic attitude towards customers. Acknowledge and resolve customers’ issues and queries. Keeping up to date with products terms, offers and...

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. Ready to become a Wriker? As a part of our team, you’ll be building relationships with our customers, helping them use the Wrike project management software, and assisting them with any challenges they encounter. This includes answering technical and billing questions, discussing the benefits of the product to help turn prospective customers into paid customers, solving tickets, dealing with complaints, and further developing our knowledge base while working with APAC and EMEA clients during morning hours: 6:00 AM - 2:00 PM (Prague time) 7:00 AM - 3:00 PM (Tallinn time) 7:00 AM...

Customer Support Agent Daily customer support on different activities (analysis and monitoring of clients inquiries and functional questions, search for solution, escalation of issue/incidents/complaint to related department. Job responsibility Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Update our internal databases with information about technical issues and useful discussions with customers Follow up with customers to ensure their technical issues are resolved Processing and channelling issues to the relevant departments Requirement   Experience as a Customer Support Specialist or similar role would be considered as an advantage  Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Fluency in Arabic and English...

Customer service representative Surprice Car Rentals, a global car rental company, is recruiting a Customer Service Representative to support the continual growth of the brand across the world. The country operates in 30+ countries and enjoys a portfolio of 50+ global partners. The role is based in our office in Limassol, Cyprus. Key responsibilities Communicate with customers via different channels Answer to customer queries in a timely manner Placing reservations for customers based on their requirements and budget Sorting out any issues that may arise with reservations Assisting customers with questions regarding the reservation process Supporting customers who need to amend or cancel a reservation Managing all the customers’ calls and emails Maintaining a professional and empathetic attitude toward customers Acknowledging and resolving customer complaints in a timely manner Qualifications Fluency in English...

Position: Senior Client Support Agent Department: Client Support            Reports To: Head of Client Support Location: Larnaca - Cyprus RESPONSIBILITIES & DUTIES     Supporting clients with any inquiries, through the means of communication established Respond promptly to customer inquiries, handling and resolving them accordingly Provide existing and Prospective Clients with relevant information regarding the website, promotions and products offers by the Company Obtain and evaluate all relevant information to handle inquiries correctly Record details of all inquiries, comments and complaints Directing requests and unresolved issues to the designated person and/or department Providing assistance to Prospective Clients with respect to the Account Opening Process Communicate and coordinate issues with other departments Communicate precise and correct...

Position: Client Support Agent Department: Client Support            Reports To: Head of Client Support Location: Larnaca - Cyprus RESPONSIBILITIES & DUTIES     Supporting clients with any inquiries, through the means of communication established Respond promptly to customer inquiries, handling and resolving them accordingly Provide existing and Prospective Clients with relevant information regarding the website, promotions and products offers by the Company Obtain and evaluate all relevant information to handle inquiries correctly Record details of all inquiries, comments and complaints Directing requests and unresolved issues to the designated person and/or department Providing assistance to Prospective Clients with respect to the Account Opening Process Communicate and coordinate issues with other departments Communicate precise and correct information...

Wheely brings technology and luxury together—blending modern engineering with traditional chauffeuring, for the world's most discerning clientele. Our Customer Service team is responsible for providing professional and timely assistance to our customers and chauffeurs across Dubai and the UK. One major focus for the team, and particularly for this role – is to ensure the highest levels of customer service are delivered at all times across all channels. About Wheely Wheely is building the future of luxury personal services—starting with a product that combines highly trained chauffeurs, the finest in-car experiences, and instant availability via a well-designed app. We currently manage 3,000+ chauffeurs in London, Paris, Moscow, and Dubai, and have raised $28mn USD to date. Once Here You Will We're looking for an enthusiastic problem solver, who is comfortable taking ownership and responsibility of issues, and see them through to resolution. As a Customer Service Agent at...

Customer service representative Surprice Car Rentals, a global car rental company, is recruiting a Customer Service Representative to support the continual growth of the brand across the world. The country operates in 30+ countries and enjoys a portfolio of 50+ global partners. The role is based in our office in Limassol, Cyprus. Key responsibilities Communicate with customers via different channels Answer to customer queries in a timely manner Placing reservations for customers based on their requirements and budget Sorting out any issues that may arise with reservations Assisting customers with questions regarding the reservation process Supporting customers who need to amend or cancel a reservation Managing all the customers’ calls and emails Maintaining a professional and empathetic attitude toward customers Acknowledging and resolving customer complaints in a timely manner Qualifications Fluency in English...

About us We are a payment gateway and PSP provider with over 15 years experience, actively searching for an experienced and enthusiastic legal advisor to join our growing team to join our team based in Paphos, Cyprus. In one sentence Your responsibilities will focus on overlooking the legal matters of the company, including reviewing, negotiating, and drafting contractual documents. What will your job look like Accompanying transactions, drafting, reviewing, and negotiating various commercial agreements (such as NDAs, agent agreements, service agreements, HR-related agreements, etc.) Managing documentation (KYC forms, DD, and applications), and analysing other legal matters (from trademarks to labour law.) Working with various stakeholders at the company (senior management, finance, sales, customer support, risk department, etc.) Conducting legal research on various topics Providing active assistance to the legal department Completing and...

Do you wish to join a team that Dreams Big? Do you want to start a journey that Moves Fast? Join our team and enjoy the benefits of the biggest global network in real estate. Build your successful career and reap the profits of our cutting-edge technology and the latest marketing tools. Our philosophy is that relentlessness opens doors and creates professional careers. So, join our relentless team, enjoy our brand-new luxurious offices in Limassol and secure a successful career with CENTURY 21. About the Job Position CENTURY 21 is looking for a highly motivated, experienced, energetic, and organized Office Administrator to join our growing team. You will be responsible for delivering excellent customer service whilst dealing with incoming enquiries from our customers in a prompt manner. What We Are Looking For: Proficient with Word, Excel, PowerPoint, Outlook Self-motivated, organized, and detail-oriented. Ability to work independently and...

It's an exciting time for our team as we are expanding and seeking more and more motivated team players to join us! Come work in a multinational company, located in Limassol. We’ll give you a competitive, experience-based remuneration package, health insurance, and a friendly working environment. To apply for this job right away, send us your CV now at hr@nardato.com. Make sure to mention in the subject line that you’re applying for the Complaints Officer position.  Complaints Officer – Main Duties ·      Responsible for handling, investigating, and resolving customers complaints within given timeframes through various mediums including telephone and email. ·      Obtaining necessary information/updates from other departments regarding the resolution of the complaints. ·      Presenting detailed summaries of complaints to the...

Parimatch Tech is an award-winning employer, who develops technology and marketing solutions for the Gaming and Entertainment industry. Parimatch Tech runs educational and entertainment projects internally, implementing innovative approaches to creating a comfortable working environment. If our values resonate with yours and you’d like to join the awarded No1 company in the Cyprus’ Best Workplaces™ 2022 and one of the “Europe’s Best Workplaces ™ 2021”, we are looking for an HR Relocation Officer for our offices in Limassol. Main Responsibilities: Support relocated or new employees on the process of retrieving and collecting requested relocation process documents prior to their arrival in Cyprus  Support relocated or new employees when they arrive in Cyprus in accordance with individual needs of employees and their families, including arranging temporary or permanent housing, schooling, transportation assistance, and other...

OVERALL PURPOSE OF THE ROLE Assist to ensure the fleet is supplied with authorised C&D stores in due time and at an achievable cost, consistent with the quality and purchasing policies. Ensure purchasing activities are carried out methodically and efficiently extending from our relationship with suppliers to meeting our clients needs, ensuring quality service and enhancing the procurement process. KEY RESPONSIBILITIES: 1.    Assist in coordination, management, and delivery of purchasing needs of clients and hotel management in respect to C&D 2.    Obtain, present, and verify quotations received from approved suppliers, in adherence to company policy 3.    Maintain a knowledge of approved suppliers and scope of supply, working with team to identify and promote available solutions 4.    Clarify any additional information as required by supplier, vessel, or line managers...

Pafilia Property Developers Ltd, one of Cyprus leading and most respected property developers, is dedicated to bringing to the market world class residential properties. As we continue to build an even stronger foundation, we seek employees who can make a difference in our future and in the future of property in Cyprus. Role: The Sales Assistant will be responsible for providing sales and administrative support to Business Development Team, as well as managing the day to day operations of the office. The role will require translating promotional materials and correspondence mainly from Russian to English, handling client correspondence, establishing contact with clients and associates. Location: Minthis, Pafos Responsibilities: Perform administrative assignments that vary widely in complexity; Co-ordinate and implement office procedures; Oversee office operations in the absence of the Business Development Managers; Handle all correspondence and...

Company Description In the fast-growing economies of the world, there’s a new generation of ambitious younger people eager to gain financial independence. And they’re turning to the world’s financial markets to achieve it. Exinity’s mission is to empower them to succeed. We design, engineer and market a growing range of innovative trading and investing products that meet their expectations for choice, creativity and control, and which are backed by risk management tools, education - and a great customer experience.For over 20 years, Exinity has provided leveraged trading to some two million customers through our global brands Alpari and FXTM. Now, we are adding further brands to our portfolio – with a further three planned for rollout by the end of 2022.Exinity is an energetic and diverse company with offices across Europe, Asia and Africa, and we’re always looking for talented individuals to join us. ‘Freedom to Succeed’...