151 customer success manager jobs

What You'll Do: The primary purpose of this role is to deliver exceptional technical support to clients who are using BidSwitch’s products and services. Customer Success Manager will act as a bridge between clients and the internal technical teams, facilitating effective communication, issue resolution, and knowledge sharing. Key responsibilities: Provide prompt, accurate, and efficient business and technical support to customers via email, ticket tracking system and online meetings; Diagnose and troubleshoot technical issues reported by clients, monitor their health metrics; Create and maintain clear and comprehensive technical documentation, including FAQs, troubleshooting guides, and best practices; Assist in the onboarding process of new clients, conduct training sessions to educate clients on how to effectively use the product; Gather feedback from clients regarding their experiences with the product, support process, and areas for improvement; Work closely...

The Role: Amega Group is seeking an experienced International Customer Success Manager to lead and drive our global expansion in the forex brokerage industry. The ideal candidate will have a strong background in client management, with a proven track record in identifying and securing new growth opportunities. Main Activities and Responsibilities: Act as the primary point of contact for clients, ensuring a seamless customer experience. Assist with client onboarding, including KYC verification and account setup. Provide guidance on platform features, tools, and market updates without offering financial advice. Handle client inquiries via phone and email, ensuring exceptional service and support. Collaborate with internal teams (Compliance, Support, and Marketing) to enhance the client journey. Ensure all interactions comply with regulatory requirements. Requirements : Proven experience in customer success within the forex brokerage...

Tothemoon is a leading cryptocurrency exchange dedicated to providing innovative and secure trading solutions for businesses. We are seeking a motivated and experienced Customer Success Manager to join our dynamic team. In this role, you will be the primary point of contact for our business clients, ensuring their needs are met and their experience with Tothemoon is exceptional. You will also play a crucial role in supporting our Partnership Manager in identifying and engaging new B2B clients to expand our network and enhance our service offerings. Responsibilities:  Act as the main point of contact for assigned B2B clients, addressing inquiries and resolving issues related to their accounts and trading activities.  Build and maintain strong relationships with clients, understanding their business needs and objectives to provide tailored support.  Collaborate with the Partnership Manager to identify potential new B2B clients, conducting market...

About the Company Voiso is a fast-growing cloud contact center platform that provides services to customers in over 20 countries. With over 100M+ customer interactions powered globally, we are transforming the legacy contact center industry. At Voiso, we put the user experience at the forefront, and our innovative team is driven by a passion to reshape how businesses engage with their clients. Job brief A Customer Success Manager starts to support clients as soon as they transition from sales team in production stage. You should be able to contribute to building relationships, implementing new programs that will increase your business’ revenue potentials and minimise churn rates. You will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner. Customer Success Manager...

What You'll Do: The primary purpose of this role is to deliver exceptional technical support to clients who are using BidSwitch’s products and services. Customer Success Manager will act as a bridge between clients and the internal technical teams, facilitating effective communication, issue resolution, and knowledge sharing. Key responsibilities: Provide prompt, accurate, and efficient business and technical support to customers via email, ticket tracking system and online meetings; Diagnose and troubleshoot technical issues reported by clients, monitor their health metrics; Create and maintain clear and comprehensive technical documentation, including FAQs, troubleshooting guides, and best practices; Assist in the onboarding process of new clients, conduct training sessions to educate clients on how to effectively use the product; Gather feedback from clients regarding their experiences with the product, support process, and areas for improvement; Work closely...

Spotware Systems is seeking an experienced Customer Success Manager. This role involves active engagement with corporate clients to enhance their satisfaction and loyalty through personalized service and strategic partnership. Responsibilities: Providing consultative support to clients on all products and services, promptly resolving any issues or queries they may have Conducting detailed analysis of how clients utilize the platform to maximize its value and guide them towards more effective and beneficial uses Organizing and conducting training programs, seminars, and webinars to enhance clients' proficiency in using our products effectively Analyzing client feedback and managing changes to improve products and services Collecting and analyzing client data to develop strategic initiatives for service and product improvement Rapidly responding and managing situations that could negatively impact client relationships Facilitating synchronization across...

ABOUT OUR COMPANY FXIFY™ is a leading proprietary trading firm dedicated to excellence in the financial markets. Established in 2023 by a team of highly skilled professionals with extensive industry and brokerage experience, FXIFY has quickly positioned itself as a leader and innovator in the prop trading industry. As one of the top proprietary trading firms, FXIFY continually expands its portfolio of product offerings, cutting-edge technology, platforms, and market expertise to achieve outstanding growth and results. At FXIFY, we are always looking for driven individuals who are passionate about trading and finance. Whether you are an experienced trader, a quantitative researcher, a marketing executive, or a graphic designer with a love for the industry and a desire to spread the word, we offer exciting opportunities to grow and succeed worldwide.   FXIFY™ is looking for a Customer Support Specialist to join our international team of talented...

Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Monaco, Nassau, and Dubai. FxPro boasts a diverse workforce of over 300 employees representing 22 nationalities, making it an exciting and dynamic workplace. At FxPro , we see each team member as an integral part of our success story. As a Product Manager , you will be overseeing the development, enhancement, and management of our product. The successful candidate will be working on the CFD trading cross-platform product. You will be collaborating with cross-functional teams, understanding market trends, and ensuring that our product aligns with the company's strategy. Responsibilities Own the product roadmap and be responsible for setting priorities, backed up by data and customer feedback Be the voice of your customers, and ensure a high quality customer experience Work closely with software engineers and turn requirements into...

Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 400 employees representing 22 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story. As a Customer Support Officer, you will assist the clients of FxPro. The Customer Support Officer responsibilities include but not limited to providing support to customers through various ways, answering customers’ questions and resolving problems. The successful candidate must be able to work in shifts 24/5. Here's the shifts schedule: 08:00-16:00 16:00-00:00 00:00-08:00 Responsibilities Respond to customer inquiries: Handle incoming customer calls, emails, and chat messages in a timely and professional manner. Provide prompt and accurate responses to customer inquiries regarding products,...

Join our dynamic team at IC Markets as a Partners Manager - English and/or Russian Speaker and help shape the future of FinTech innovation. This full-time, on-site opportunity based in Limassol offers you the chance to make a real impact in a fast-paced and forward-thinking environment. Apply now and take the next step in your career with us!   Who We Are: IC Markets, a global leader in trading with over 15 years of success, a strong international presence, and a team of skilled professionals, remains at the forefront of financial technology innovation. As an agile company that values growth and collaboration, we offer an exciting opportunity to be part of a dynamic industry where innovation meets excellence.   What You’ll Do: We are looking for a highly motivated and results-driven Partners Manager - English and/or Russian Speaker . This role is essential in managing and expanding relationships with our key Introducing Broker (IB)...

Why Join Supernova We are a leading consulting, technology and outsourcing services firm serving clients in more than 30 countries. We create and deliver business and technology solutions that fit our clients’ needs and drive the results they want. We combine unparalleled industry experience with leading technology offering and together with our clients we’ve built a firm to help our clients accelerate business performance and growth. At Supernova each person brings their unique talents to work as a team and make a difference. Our technology solutions change the way the world works, lives but our edge comes from our people. Our greatest investment is our people. We invest in talented, unique passionate people with vision and energy to achieve great. www.supernova-consulting.com We are now recruiting for a Senior Project Manager to join our dynamic team. The Senior Project Manager is responsible for leading the end-to-end planning, execution, and...

Join our dynamic team at IC Markets as a Senior Product Owner - WEB and help shape the future of FinTech innovation. This full-time, on-site opportunity based in Limassol offers you the chance to make a real impact in a fast-paced and forward-thinking environment. Apply now and take the next step in your career with us! Who We Are: IC Markets , a global leader in trading with over 15 years of success, a strong international presence, and a team of skilled professionals, remains at the forefront of financial technology innovation. As an agile company that values growth and collaboration, we offer an exciting opportunity to be part of a dynamic industry where innovation meets excellence. What You’ll Do: As a Senior Product Owner - WEB , you will be responsible for managing and enhancing the company’s website services, ensuring it aligns with business goals and delivers a seamless user experience. You will use data-driven insights, A/B testing, and...

What’s the role? The EMEA LATAM team is looking for a proactive and customer-focused SMB Account Manager to join our fast-growing SMB team. In this role, you’ll manage a portfolio of SMB clients across the region — focusing on renewals, upsell opportunities, and churn prevention. You’ll partner closely with Customer Success, Finance, and RevOps to ensure long-term client satisfaction and business growth. What You’ll Do Own a portfolio of SMB clients and manage all post-sale commercial aspects, including retention, expansion, and client satisfaction Identify at-risk accounts and design mitigation plans to ensure renewal Uncover and drive upsell opportunities, increasing account value and client impact Prioritize accounts strategically — focusing on those with high growth potential or high risk Build long-term trust and position yourself as a strategic advisor to your customers Partner cross-functionally with internal...

Why Join Supernova We are a leading consulting, technology and outsourcing services firm serving clients in more than 30 countries. We create and deliver business and technology solutions that fit our clients’ needs and drive the results they want. We combine unparalleled industry experience with leading technology offering and together with our clients we’ve built a firm to help our clients accelerate business performance and growth. At Supernova each person brings their unique talents to work as a team and make a difference. Our technology solutions change the way the world works, lives but our edge comes from our people. Our greatest investment is our people. We invest in talented, unique passionate people with vision and energy to achieve great. www.supernova-consulting.com We are now recruiting for a Senior Project Manager to join our dynamic team. The Senior Project Manager is responsible for leading the end-to-end planning, execution, and...

About EC Markets EC Markets is a multi-regulated global CFD provider with over 12 years of experience in the financial trading industry. Headquartered in London, with a strong presence in Limassol and other global markets, we are committed to delivering cutting-edge trading solutions and exceptional customer experiences. Job Overview: We are seeking a dynamic and strategic Global Social Media Manager to lead and scale our social media efforts. In this role, you will drive social media strategy, execution, and performance across multiple platforms and regions, ensuring cultural relevance while maintaining brand consistency. You will collaborate closely with regional teams, agencies, and cross-functional partners to elevate brand engagement, community growth, and content innovation in high-potential markets. Key Responsibilities: Design and implement comprehensive social media strategies for EC Markets’ global brand, ensuring alignment with overarching...

What You’ll Do As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit, you’ll create an environment where everyone can thrive. Acting in line with our values, you’ll contribute to both your own success and the success of the company. You will: Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products. Take responsibility for your store and department’s strengths, analyse sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels. Manage team planning, scheduling, and ensure seamless opening and closing routines. Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and...

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience. Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. Ready to level up your...

The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we're digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress - for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. You'll find our  550+  team currently across  11  locations and  9  time zones. The Role Our  technology team  thrives on inclusivity and collaboration, believing that diverse perspectives lead to great solutions. We foster a culture that champions individual growth, professional development, and work-life harmony. We're invested in your success and dedicated to supporting you every step of the way. We encourage our team to bring challenge thinking and fresh ideas...

Hi! We’re Mercuryo, and we’re on a mission to redefine finance by blending the best of traditional banking with the innovations of decentralized finance (DeFi). We believe that everyone should have easy access to Web3 and traditional financial services — and we’re making that happen by building a robust platform that simplifies dealing with crypto and seamlessly integrates it into the broader financial ecosystem. Since we launched in 2018, we’ve teamed up with Web3 top projects such as MetaMask, Trust Wallet, Ledger, Jupiter, 1inch, and PancakeSwap and 200+ others to power over 200 dynamic products. Our work also brings us into direct collaboration with major ecosystems such as Solana Labs, Consensys, and BNB Chain. We’re just getting started, and we want you to help us shape the future of money! Why Mercuryo? Industry Impact Join us in helping world-class Web3 projects onboard millions of new users into the next generation of finance....

Genome is everything users need from the traditional banks, but safer, faster and completely online. Genome is a Lithuanian Electronic Money Institution licensed by the Bank of Lithuania, serving B2B and B2C clients across Europe. We offer fully online financial services, including account opening, payment processing, currency exchange, and debit card issuing. Clients manage their funds through a user-friendly dashboard accessible on desktops and mobile apps for Android and iOS. Genome is looking for a Regional Sales Manager! Key Responsibilities Drive revenue growth and exceed monthly/quarterly sales targets across core industries. Identify, qualify, and secure new business via strategic outreach and relationship-building. Develop and execute sales plans targeting both established and emerging players in iGaming, fintech, and payments. Engage leads through cold/warm outreach: email, phone, video, and in-person meetings. Negotiate complex deals and...