138 customer success manager jobs

We are seeking an experienced Customer Success Manager for our Professional Services team who will act as an operational Account Manager for all pre- and post-release activities, including ongoing customer management, new requests, and the client’s full life cycle. WHAT YOU WILL DO: Develop strong client relationships and maintain fluent communication with all relevant stakeholders (internally and externally). Act as the primary POC and trusted advisor to our partners, enhancing the client relationship experience and optimizing their business engagement strategy. Manage onboarding of new partners / clients. Optimize growth by identifying opportunities and trends via periodic reports on monthly/quarterly/yearly operational performance with KPI insights. Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization and adoption of new channels. Represent the voice of the...

Company Description Antelope suite of products streamlines all the operation and reporting of your business, making complicated and time-consuming operations a thing of the past. With Antelope’s CRM, Tracking and VOIP combined into one smart interface, giving you instant access to all the information you need to maximize your ROI. We are looking for a talented and ambitious individual to join our Customer Success team. Role Summary As a Customer Success Manager, you will be responsible for ensuring customer satisfaction and retention. This includes building relationships with customers, providing exceptional customer service, and utilizing analytical skills to track and improve customer performance. The nature of the role requires listening to and understanding customer’s needs, proactively supporting in anticipation of those needs, and building strong customer relationships. Key Responsibilities Deliver an outstanding onboarding session to...

Praxis is looking for a Customer Success Manager to ensure that clients are optimally benefiting from the Praxis Cashier software as well as the products and services offered by the Company. The ideal candidate will have previous experience in building and maintaining long-term relationships by serving as an internal merchant advocate. Roles & Responsibilities Initiate frequent communication with your portfolio of accounts to learn about the client’s business, their goals, and strategies to identify opportunities to better leverage how the client works with Praxis Tech Train Merchants on the best use of our software to match their business needs and notify clients of software upgrades and schedule training on new features for the client’s staff Create awareness of product features, new product launches, services, and offerings, and share relevant industry news to maintain a close professional and strategic relationship with clients. Maintain a...

At BlackScale Media, we empower companies in high-risk niches by enhancing their digital marketing capabilities through a cutting-edge automation platform and a dedicated team of specialized experts. Our work is integral to their success, driving results that elevate these companies to new heights. As the company continues to grow, we are seeking a customer success manager who can provide ongoing support to our customers, build relationships with them, and provide coaching where applicable. The ideal candidate should be able to efficiently communicate SaaS product and service information, business process and pricing changes, and media buying strategy and tips. As our customer success manager, your responsibilities include supporting our customers as they transition from sales prospects to building close relationships that will last beyond any one program or product-purchase process. The ideal candidate must be comfortable providing product demonstrations and coaching sessions...

Why Join Supernova We are a leading consulting, technology and outsourcing services firm serving clients in more than 30 countries .  We create and deliver business and technology solutions that fit our clients’ needs and drive the results they want.   We combine unparalleled industry experience with leading technology offering and together with our clients we’ve built a firm to help our clients accelerate business performance and growth. At Supernova each person brings their unique talents to work as a team and make a difference. Our technology solutions change the way the world works, lives but our edge comes from our people. Our greatest investment is our people. We invest in talented, unique passionate people with vision and energy to achieve great. www.supernova-consulting.com Our team is growing and we are now recruiting for a  Customer Success Manager  to join our dynamic team. As a Customer Success Manager, you will have a...

About the job Pay CC is a cutting-edge payment solution provider, specifically tailored for high-risk industries. We are looking for a Customer Success Manager to join our rapidly growing team in Cyprus. The candidate will be responsible for building long term customer relationships.  Main Responsibilities: Establish and maintain a professional relationship with Merchants, being their main point of contact within the Company. Understand Clients' business objectives and tailor our payment solutions to meet their specific needs ensuring a high level of service is delivered to the Client.  Collaborate with Sales and Onboarding Teams to ensure the complete set up of Merchant accounts in accordance with business agreements and Company standards. Provide comprehensive training, updates and changes to Merchants on our payment services and features. Monitor the performance of existing merchants by analysing the financial data and assist in improving and...

Company Description Antelope suite of products streamlines all the operation and reporting of your business, making complicated and time-consuming operations a thing of the past. With Antelope’s CRM, Tracking and VOIP combined into one smart interface, giving you instant access to all the information you need to maximize your ROI. We are looking for a talented and ambitious individual to join our Customer Success team. Role Summary As a Customer Success Manager, you will be responsible for ensuring customer satisfaction and retention. This includes building relationships with customers, providing exceptional customer service, and utilizing analytical skills to track and improve customer performance. The nature of the role requires listening to and understanding customer’s needs, proactively supporting in anticipation of those needs, and building strong customer relationships. Key Responsibilities Deliver an outstanding onboarding session to...

Spotware Systems is seeking an experienced Customer Success Manager. This role involves active engagement with corporate clients to enhance their satisfaction and loyalty through personalized service and strategic partnership. Responsibilities: Providing consultative support to clients on all products and services, promptly resolving any issues or queries they may have Conducting detailed analysis of how clients utilize the platform to maximize its value and guide them towards more effective and beneficial uses Organizing and conducting training programs, seminars, and webinars to enhance clients' proficiency in using our products effectively Analyzing client feedback and managing changes to improve products and services Collecting and analyzing client data to develop strategic initiatives for service and product improvement Rapidly responding and managing situations that could negatively impact client relationships Facilitating synchronization across...

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business. Sumsub has over 2,500 clients across the fintech, crypto, transportation, trading and gaming industries including Bitpanda, Wirex, Avis, Bybit, Huobi, Kaizen Gaming, and TransferGo. Now we are looking for a Project Manager to act as a liaison between the Customer Success team and other departments. What You Will Be Doing: Update the team with information and changes from different departments. Identify areas for process optimization and implement changes to enhance efficiency. Oversee the task tracking system to ensure all team tasks are documented and progress is monitored. Take the lead in notifying customers about new features, updates,...

Company Overview APS is a Payment Service Provider (PSP) Group of Companies. APS provides a wide selection of payment methods for your online business with more than 50 countries coverage. Account Manager The key goal for the Account Manager role is to maintain and lead a customer first approach in all aspects of the role to ensure customer excellence. Key business processes Process ownership for the merchant onboarding process. Cross-department interactions with the Legal and Compliance teams for underwriting, agreement signing and ongoing due diligence^ Merchant integrations supervision. Working closely with the Operations and Finance teams. Reporting to the Head of Account management. Account Manager Functions Managing full client onboarding process; Ensuring excellent customer experience in all processes from onboarding to operations; Provide Clients with the updates on the services provided by the company (changes in the existing payment channels or rates,...

Company overview APS is a Payment Service Provider (PSP) Group of Companies. APS provides a wide selection of payment methods for your online business with more than 50 countries coverage. Account Manager The key goal for the Account Manager role is to maintain and lead a customer first approach in all aspects of the role to ensure customer excellence. Key business processes Process ownership for the merchant onboarding process. Cross-department interactions with the Legal and Compliance teams for underwriting, agreement signing and ongoing due diligence^ Merchant integrations supervision. Working closely with the Operations and Finance teams. Reporting to the Head of Account management. Account Manager Functions Managing full client onboarding process; Ensuring excellent customer experience in all processes from onboarding to operations; Provide Clients with the updates on the services provided by the company (changes in the existing payment channels or rates,...

We are a cutting-edge SaaS company specializing in advertising solutions for high-risk businesses (Crypto, iGaming, Nutra, etc.). We are seeking a dynamic, results-driven Sales and Marketing Manager to build, lead, and manage a high-performing team from the ground up. If you're an experienced leader with a passion for driving growth, this is your chance to make a significant impact. What You'll Do: Team Leadership: Build, manage, and develop a team of sales and marketing professionals, setting clear goals, expectations, and KPIs. Sales Strategy: Develop and execute effective sales strategies, driving revenue growth and customer acquisition across high-risk industries. Marketing Leadership: Create and implement scalable marketing strategies, leveraging digital channels, communities, and forums to generate leads and enhance brand awareness. Cross-functional Collaboration: Work closely with product, technology, customer operations, and executive teams to ensure...

We are a cutting-edge SaaS company specializing in advertising solutions for high-risk businesses (Crypto, iGaming, Nutra, etc.). We are seeking a passionate, people-focused Customer Operations Manager to build and lead a high-performing team from the ground up. If you're an experienced leader with a track record of creating a positive and efficient operational culture, this is your chance to make a significant impact. What You'll Do: Team Leadership: Build, manage, and develop a team of customer operations specialists, setting clear goals, expectations, and KPIs. Process Development: Create and implement scalable processes, procedures (SOP), and policies to ensure operational excellence with minimal guidance. Objective Setting: Establish and communicate clear operational goals, ensuring alignment with overall company strategy and customer success. Culture Creation: Foster a people-first, positive working environment, promoting collaboration, accountability,...

Spotware Systems is a leading financial technology provider offering innovative trading solutions. We are looking for a Product Manager to lead the development of a liquidity management product, a high-impact strategic initiative. The successful candidate will be responsible for building the product from the ground up, assembling a team, and overseeing the entire technical and strategic development lifecycle. This is a high-visibility role with full ownership of the product’s success. Responsibilities: Product Strategy & Vision: Developing and communicating a clear vision and strategy for the liquidity management product that aligns with business objectives and market needs Team Building: Assembling a cross-functional product development team, including engineering, design, and QA, to ensure effective execution of the product roadmap Technical Ownership: Overseeing all technical aspects of product development, ensuring the solution is scalable, secure, and...

PGWay is a proprietary software product made by a team of developers with years of payment systems design and management experience. We aim to stage customer services to a new level and make payments effortless, from software integration to each transaction. PGWay stands out for its seamless integration of diverse payment services, offering a user-friendly experience. Our team's extensive expertise ensures that our product is not only technologically advanced but also tailored to meet the unique needs of businesses, providing a reliable and efficient solution for all payment-related challenges. The Business Account Manager is responsible for managing and nurturing relationships with clients, identifying opportunities for growth, and collaboratively developing strategies to achieve mutual business objectives. This role involves understanding client needs, delivering tailored solutions, and ensuring customer satisfaction to drive long-term business success. Requirements:...

The ideal candidate is a passionate, self-motivated, and detail-oriented team player committed to our partners' success. What You'll Be Working On Connecting and integrating new solutions with current partners; Onboarding of PSP companies to receive processing channels with new partners brought by business development managers to connect; Scaling and increasing capacity by current solutions; Creating and managing a risk register for current partners; Analyze the conversion ratios and traffic quality; Maintaining a dashboard for all merchant accounts in the context of partners; Revision of financial conditions (processing rates, settlements, rolling reserve and deposits); Handle any requests from partners on our merchant accounts (compliance, IPS, acquirers, etc.); Solving problems with delays in settlements or debts of current partners; Update of information with partners (volume limits, transactional software, etc.) What You Need To...

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to businesses and make them all available in one place on our platform we call payabl.one. As a licensed financial company with principal membership with card schemes, we specialize in global payments and providing businesses with multi-currency accounts. This role is about: As a Client Success Manager, you will be acting as a main point of contact for merchants ensuring the highest level of service during the onboarding process. You will be working closely with our AML and Risk departments to ensure merchants are onboarded in accordance with our company standards. You will: Client Onboarding: Lead the process of onboarding new clients onto the client portal, ensuring a smooth and efficient transition. This involves gathering necessary documentation, verifying client information, and...

About the job TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.  At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving them the tools they need to thrive in an ever-evolving financial landscape.  As our business expands rapidly through regional growth,...

About Cryptology At Cryptology, we’re not just another trading platform. We’re a forward-thinking, full-featured next-gen asset trading platform that empowers users to buy, sell, exchange, and invest in cryptocurrency with ease and confidence. What makes us stand out? Trust and reliability. In a constantly evolving world, we prioritize safety, transparency, and efficiency. With a rapidly growing user base, we’re on the lookout for a passionate Crypto Social Media Manager to  amplify our brand across the digital landscape. Are you ready to shape the future of cryptocurrency with us? Your Mission: As our Crypto Social Media Manager, you’ll be the driving force behind Cryptology’s online presence, building dynamic, engaging social media campaigns that grow our community, drive engagement, and spread the word about our cutting-edge platform. What You’ll Do: Create compelling social media strategies that increase brand...