Criteo
Limassol, Cyprus
What You'll Do: The primary purpose of this role is to deliver exceptional technical support to clients who are using BidSwitch’s products and services. Customer Success Manager will act as a bridge between clients and the internal technical teams, facilitating effective communication, issue resolution, and knowledge sharing. Key responsibilities: Provide prompt, accurate, and efficient business and technical support to customers via email, ticket tracking system and online meetings; Diagnose and troubleshoot technical issues reported by clients, monitor their health metrics; Create and maintain clear and comprehensive technical documentation, including FAQs, troubleshooting guides, and best practices; Assist in the onboarding process of new clients, conduct training sessions to educate clients on how to effectively use the product; Gather feedback from clients regarding their experiences with the product, support process, and areas for improvement; Work closely...