Thanos Hotels
Paphos, Cyprus
Thanos Hotels & Resorts are seeking to recruit a Head Receptionist for Almyra Hotel. Duties & Responsibilities
To lead front office employees responsible for the morning and afternoon shifts.
Ensures that excellent customer service is offered to all guests at all times.
Co-ordinates the implementation of the activities in the reception.
Assists in keeping the Hotel reception area clean and tidy at all times.
Deals, in person, with all enquiries in a professional and courteous manner on the telephone or via e-mail communication.
Administers all reservations, cancellations and no-shows, in line with the company’s policies.
Reports any maintenance issues immediately and ensures a proper follow up.
Assigns activities by giving proper and clear instructions.
Ensures the progress and the quality implementation of the activities.
Monitors and corrects performance of Receptionists to ensure that guests receive a fast, efficient and...