ECOMMBX
Nicosia, Cyprus
Our Customer Service Unit (CSU) team is growing and we are looking for a talented and passionate game-changer to join us as a CSU Officer/ Senior Officer!
Are you up for the challenge?
The Role
The successful candidate will be involved in, amongst others:
Conducting background checks, KYC, DD and AML assessment of new customers as well as collecting relevant documentation.
Setting up of the account information for the customers in the core banking system and CRM where applicable.
Initiate and process various types of payments, ensuring that all payments are processed accurately and in a timely manner, complying with relevant policies and directives.
Communication with several bank institutions regarding payment related issues and providing requested information and supporting documents where necessary.
Coordinating with internal departments and external stakeholders to resolve payment-related issues.
Handle...