Avis Budget Rent A Car
Larnaca, Cyprus
Avis Budget Rent A Car is seeking a customer-focused individual to join our team in Larnaca as a Customer Service and Reservations Agent. The successful candidate will be responsible for handling customer inquiries and reservations, providing excellent customer service and ensuring a positive rental experience for all customers.
Key Responsibilities
Handle massive incoming back-to-back calls and emails daily to book quality reservations for our three brands worldwide.
Provide information on rental rates, policies and procedures.
Maintain knowledge of the company’s products, services and promotions.
Efficiently guide conversations and apply sales techniques to convert calls into reservations.
Handle complaints and resolve customer service issues.
Communicate effectively with a wide range of people via phone, email and in person.
Respond to customer inquiries in a timely and professional manner.
Able to ensure customer satisfaction through...