AD Compliance Services
Limassol, Cyprus
If you’ve been searching for an opportunity that will put you on the fast track to career success, you’ve just found it. A.D. Compliance Services currently has an exciting, full-time career opportunity for a Junior Complaints Officer at our headquarters in Limassol.
Main Duties and Responsibilities:
Managing complaints in accordance with regulatory guidelines and complaints handling policy of the Company;
Responsible for handling, investigating and resolving customers’ complaints within given timeframes;
Obtaining necessary information/updates from other departments regarding the resolution of the complaints;
Presenting detailed summaries of complaints to the Head of the Department as well as to the Management;
Negotiating suitable resolutions to complaints with customers;
Ensuring that a written official reply is provided to the complainant on company’s decisions and findings;
Providing complaints-related reports as requested....