easyMarkets
Limassol, Cyprus
Overall Purpose of Role:
An exciting opportunity to join a dynamic Retention team with fantastic training and learning opportunities. Responsible for effectively leading the Client Retention function within easyMarkets by designing and implementing processes and systems that extend the client life cycle, improve the Clients’ life time value and improve their satisfaction.
Main Activities and Responsibilities:
To proactively promote easyMarkets and the Company’s products in order to meet established marketing plan goals and annual sales revenue
To assist in the formation of a comprehensive client retention strategy
Create client loyalty programs that generate improved client retention and improve KPIs
Design and implement client reactivation campaigns
To continuously assess the performance of retention tools, design new tools and implement them
To provide training to clients on the use of the Company’s products and platforms
To...