WiseWorld Analytics Ltd
Limassol, Cyprus
If you’ve been searching for an opportunity that will put you on the fast track to career success, you’ve just found it. Wise World Analytics Ltd currently has an exciting, full-time career opportunity for a CRM Administrator at our Offices in Limassol.
Main Role:
Work from the Customer support floor to provide support, guidance, and assistance to the agents. Act as a point of contact for immediate questions, concerns, and escalations;
Conduct training sessions for customer support agents, covering CRM tools and other relevant topics;
Allocate new clients or leads among the agents. Ensure fair and efficient distribution to optimize sales opportunities and agent productivity;
Ensure the health and accuracy of the customer support agent database by conducting regular data cleansing, updating contact information, and resolving duplicates or errors. Implement protocols and guidelines to promote data integrity and consistency;
Prepare and distribute...