1 Cyprus jobs found

Responsibilities Deliver service and support to customers through live chats, emails and phone calls Provide answers to customers by identifying problems, researching answers and guiding customer through corrective steps Handle and resolves customer complaints Provide information to customers in regard to Company’s services and products Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company Inform customers about internal regulations and procedures of Company Follow up on the progress of the response to the customer Perform general Back Office and Clients Accounting Department duties during night/evening shifts, update Customer records...