Brisk Markets Group
Limassol, Cyprus
Brisk Markets, a multi-licensed international broker, is seeking to hire a motivated and experienced Retention Agent to join our growing team in Limassol. The ideal candidate will be fluent in both Arabic and English (spoken and written) and have a strong background in client reactivation, deposit growth, and relationship management in the forex industry.
Responsibilities:
Reactivate and retain existing or inactive clients through professional communication (calls, WhatsApp, email)
Promote and upsell the company’s products, services, and promotions effectively
Build long-term relationships with traders and ensure a high level of client satisfaction
Monitor client activity, identify disengagement, and take proactive actions to encourage re-depositing
Maintain accurate records of all communications in the CRM system
Ensure compliance with the company’s legal and regulatory guidelines
Collaborate closely with other departments (sales,...