ITWORKSME
Limassol, Cyprus
The Technical Support Agent in the Support division is responsible for attending and catering to client technical issues, configurations, and installment of Information Technology (IT) software and hardware. Moreover, the Technical Support Agent is expected to complete the tasks assigned by the line manager and authorized Senior Staff members and report back adequately and in a timely manner. This position is responsible for escalating issues that cannot be resolved at this level, or require a higher authorization, to the line manager and/or authorized Senior Staff members as needed, to ensure client requirements and requests are met in a timely and professional manner.
Basic Functions
Install and configure computer hardware operating systems and applications
Monitor and maintain computer systems and networks
Troubleshoot technical issues and develop effective solutions
Stay up to date of the latest advancements in technology, protocols, and best practices...