Melco Resorts & Entertainment
Nicosia, Cyprus
Position Summary The Operator, Surveillance is responsible to provide monitoring, analysis and protection of all revenue generating activity within the boundaries of company. To ensure that any violations of the law, internal procedures or illicit and illegal activities are logged and reported to the Supervisor, Surveillance in a timely manner. Primary Responsibilities Maintains Effective Relationship with Internal Customers
Maintains a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc.
Meets the customers’ requirements and expectations through the prompt and accurate relaying of information
Builds credibility with customers through professional behavior
Uses discretion in handling difficult situations with the assistance of superiors
Contributes to the effectiveness of the Surveillance team, by promoting a professional image and handling all situations with the required confidentially...