HF Markets
Larnaca, Cyprus
Position: Senior Client Support Agent
Department: Client Support
Reports To: Head of Client Support
Location: Larnaca - Cyprus
RESPONSIBILITIES & DUTIES
Supporting clients with any inquiries, through the means of communication established
Respond promptly to customer inquiries, handling and resolving them accordingly
Provide existing and Prospective Clients with relevant information regarding the website, promotions and products offers by the Company
Obtain and evaluate all relevant information to handle inquiries correctly
Record details of all inquiries, comments and complaints
Directing requests and unresolved issues to the designated person and/or department
Providing assistance to Prospective Clients with respect to the Account Opening Process
Communicate and coordinate issues with other departments
Communicate precise and correct...