151 Cyprus jobs found

Η αλυσίδα καταστημάτων Foodsaver (www.foodsaver.com.cy), μέλος του Ομίλου Εταιρειών Iakovos Photiades Foodstuff Suppliers Ltd, ζητεί για άμεση εργοδότηση  Βοηθό Καταστήματος   για πλήρη απασχόληση, 38 ώρες την εβδομάδα , Δευτέρα με Σάββατο ( 6ήμερη βάση) για το...

English-Speaking Client Relations Manager,  Limassol Reference Number: CRMEN1020 The position: We are looking for energetic and self-motivated professionals to join our Client Relations team in Cyprus. The main responsibilities of the position include: Developing and maintaining excellent relationships with prospective and existing clients Activating new client leads and following up with potential clients Handling client inquiries and ensuring that high level service is provided Performing personal clientele analysis and taking actions as required Staying abreast of the latest developments, products and marketing promotions that XM launches and the relevant terms and conditions; and communicating them to the clients Ensuring compliance with the company’s legal guidelines and compliance procedures  Providing suggestions on system enhancements Acting in the best interest of the company at all times, and...

We are proud to create positive and smart content for 850+ millions of our followers all over the planet. With the offices in Russia, Latvia and US and HQ in Limassol, Cyprus, we work with more than 1500 team members globally.  Currently we are looking for an Office Manager to join our growing team in the Limassol HQ. We are looking for a person who will take care of the smooth running of the office, create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety. We are 100+ people in Limassol already, and we are growing! Responsibilities: Serve as the point person for office manager duties including maintenance, mailing, supplies, equipment, bills, shopping Organize the office layout and order stationery and all office equipment Maintain the office condition and arrange necessary repairs Arrange logistics of TSP visitors, relocated employees, candidates, employees from...

“Infocredit SPV Limited”, the company acting on behalf of NCR (Cyprus) Limited, responsible for providing the Contact Centre Services for the Cyprus General Healthcare System (GHS), is interested to recruit  a person for the position of Contact Centre Agent. Appropriate candidates should be able to respond and effectively manage customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. Contact Centre Agent Job Duties: Respond to incoming contacts, both in Greek and English, in a professional and courteous manner. Take ownership of and resolution responsibility for contacts handled. Identify and escalate issues to supervisors and transfer contacts according to procedures for resolution. Manage and resolve customer queries and complaints using available resources. Manage large amounts of inbound and outbound calls in a timely manner. Follow communication...

The ideal candidate will be working as part of a team within a fast-paced, fun, challenging and creative environment in order to achieve team-oriented goals.  Key Responsibilities: Answer enquiries if customers by responding to calls, live chats and emails Deal with customer requests such as exchanges, cancellations & order tracking to the highest standard possible Investigate the root cause of order issues to provide cardholders with accurate information in resolving their billing inquiries Offer customers money saving options in satisfying their requests through alternative solutions with the objective of retaining the customer Upsell existing members to maximize value through the extension of memberships and/or introducing alternative products Highlight the value of the product to turn a cancellation into a retention Handle multiple simultaneous interactions to ensure all customers are responded to within established targets Refund...

Reporting to Team Lead, Customer Care Representative upholds three key pillars of Customer Care: world-class customer service, retention through satisfaction, and risk mitigation. Agents take inbound interactions by phone, chat and e-mail and focus on offering the best possible experience to our customers and businesses. This opening is for the day shift (07:00am – 03:00pm). Two consecutive days off but no weekends What you'll be doing: Responding to calls, chats and emails in order to service customers and studios and fulfill requests such as billing inquiries, website navigation and sign up assistance. Handling of simultaneous interactions to ensure responses are quick and professional Investigating the root cause of billing issues to provide cardholders with accurate information in resolving their billing inquiries Live monitoring of incoming purchases to prevent fraudulent transactions Prevent chargebacks and mitigate risk Logging accurate...

Job Description Your main tasks will be: The first point of contact for our customers concerning software and hardware issues (telephone support, live chat, and ticketing system) Providing instructions for technical engineers Remotely maintaining our terminal operation worldwide Acting as an interface for our customers to our traders, developers and IT Supporting software rollouts Actively participating in new projects Qualifications This role is meant for YOU if YOU: Would like to start and develop your career in the Sports betting field Have strong computer skills Have relevant experience or knowledge Are fluent in English, both written and verbal Have a customer-oriented mindset Problem-solving and communication skills Can work on shifts (including weekends, public holidays and night shifts) Additional Information What We Offer In Return An excellent remuneration package (including...

Due to continuous expansion we currently seek a dynamic individual to assume the role of CRM Manager. Duties and Responsibilities In-house CRM system management, ensuring it works seamlessly across the organization Ability to identify CRM related issues and lead to resolution Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty Identify new opportunities and proactively address customer concerns Monitor Relationships with existing customers through CRM systems Overseeing direct communication with customers through the CRM Ensure the CRM system provides an effective sales funnel Tracking activities through CRM ensuring all agents are logged in and out Ensuring the database is segmented effectively for targeted marketing activities Track marketing metrics and trends Monitoring the CRM flow, statuses, notes and emails Assigning leads and deals Provide training on CRM for all new...

About: What's it like to work in eToro's MIMO team?  You are at the center of the operations hub of the entire company and responsible for its communication with the clients. Learn about all forms of operations, what do they mean for the client and how to be an effective bridge between the client and the company.  Be a part of a diverse team, hell bent on giving WOW service to the company's clients in all manners of operations - deposits, withdrawals, KYC, AML, compliance and more in a rapidly growing, well established company with increasing demands from all its teams.  If you are positive, sharp, function well under pressure, able to wholly resolve clients, have a wide view of operations and a strong affinity to excellent service, you're welcome to the team! Responsibilities: Be an effective bridge between company and clients  Keep the customer’s interest alongside company’s requirements in mind at all times...

In a financial world where people are talking more and more about industry standards, we are the disruptors. Were always looking for people who can bring new perspectives and values to our teams. If youre looking for a place that appreciates your curiosity, passion, and desire to learn, if youre seeking colleagues who are big thinkers eager to take on fresh challenges as a team, then youre a future NAGA star. If you show us that you are the right person, we commit to give you back the professional experience of a lifetime in the most advanced socially enhanced system for personal finance and investing. Your Role will entail: • Serve as the primary point of contact with clients • Assist clients with queries regarding registration • Assist clients with deposits • Achieve sales targets on a consistent basis • Maximize sales activity • Actively engage with new client leads and activate them as new clients • Excellent...

In a financial world where people are talking more and more about industry standards, we are the disruptors. We’re always looking for people who can bring new perspectives and values to our teams. If you’re looking for a place that appreciates your curiosity, passion, and desire to learn, if you’re seeking colleagues who are big thinkers eager to take on fresh challenges as a team, then you’re a future NAGA star. If you show us that you are the right person, we commit to give you back the professional experience of a lifetime in the most advanced socially enhanced system for personal finance and investing.     Overall Purpose of Role: The Customer Support Officer will be required to provide excellent customer service to clients, whilst enhancing their trading experience with NAGA. The position is only for candidates available and willing to work on the night shifts.   Responsibilities & Duties Assisting...

Reporting to Team Lead, Customer Care Representative upholds three key pillars of Customer Care: world-class customer service, retention through satisfaction, and risk mitigation. Agents take inbound interactions by phone, chat and e-mail and focus on offering the best possible experience to our customers and businesses. This opening is for the morning shift (07:00am – 03:00pm). Two consecutive days off but no weekends What you'll be doing: Responding to calls, chats and emails in order to service customers and studios and fulfill requests such as billing inquiries, website navigation and sign up assistance. Handling of simultaneous interactions to ensure responses are quick and professional Investigating the root cause of billing issues to provide cardholders with accurate information in resolving their billing inquiries Live monitoring of incoming purchases to prevent fraudulent transactions Prevent chargebacks and mitigate risk Logging...

PrimeTel is one of Cyprus’ leading telecommunication providers offering telephone, internet, television and mobile services. In PrimeTel, we strongly believe that our positioning in the market, our technology, our reputation and strength have all been achieved through our talented, dynamic and enthusiastic professionals. We are always looking for new colleagues to join our company and help our business to reach new levels of excellence. If you meet the criteria for Customer Retention Officer , then we are looking forward for you to join our family. What will your job look like? Respond to incoming requests for cancellation of services and use techniques to persuade customers to remain under  the services that PrimeTel offers Directly contacting customers who are identified as at risk of cancellation and ensure that every opportunity to retain them turns into a customer renewal opportunity Contacting suspended/closed customers and...

Customer Experience. Global. Impact. Change. Growth. Fintech. Innovation. Are you ready to start and grow your career in the world of Forex & CFD trading?  Read on. First of all, we're Pepperstone, a unique global fintech headquartered in Melbourne. We've achieved a lot in our short 9 years, and we've got ambitious plans from here. We are an online Forex and CFD broker. Here's our website Our Customer Service Champion will support our clients in the world of Forex, CFDs and related services. Working in a newly established team, you will make a tangible impact with our global clients every day by providing pre and post-sales inbound and outbound support to clients via live chat, email, social media, and phone. To thrive in this role, you'll be curious and have a basic understanding of the Forex industry and recognise the importance of providing amazing customer service and balancing compliance and regulatory requirements. Your main responsibilities...

Customer Support Officer (English/Spanish Speaking) Responsibilities: Provide information to Clients and prospects regarding the Company Answer all emails received from clients regarding queries on account opening process as well as amending existing accounts, Organization and coordination of Back Office Department workflow;  Monitoring debits, credits and inter-account fund transfers, ensuring that mistakes are minimized; Keep client records (i.e. agreements, ID documents, investor questionnaire, Know Your Client information) in electronic form. Investigating and resolving any discrepancies in payments by communicating with banks and processors;  Deposit fraud prevention and chargeback disputes; Ensuring that all Payment Gateways are online and working properly; Ensuring that fraudulent transactions are investigated and resolved, placing procedures to minimize them; Establishing and maintaining working relationships with various...

The main responsibilities of the position include: Developing and maintaining excellent relationships with prospective and existing clients Activating new client leads and following up with potential clients Handling client inquiries and ensuring that high level service is provided Performing personal clientele analysis and taking actions as required Staying abreast of the latest developments, products and marketing promotions that XM launches and the relevant terms and conditions; and communicating them to the clients Ensuring compliance with the company’s legal guidelines and compliance procedures  Providing suggestions on system enhancements Acting in the best interest of the company at all times, and cooperating with the rest of the Client Relations team in order to perform business development Contributing to the team effort by achieving targeted results Cooperating effectively with other departments as necessary...