COMPANY DESCRIPTION:
Cyprus Casinos is the first licensed casino operator on the island from the world-renowned MELCO Group, also bringing to Cyprus the biggest casino resort in Europe, City of Dreams Mediterranean. Our current properties include Ayia Napa, Larnaca, Limassol, Nicosia, and Paphos.
At Cyprus Casinos, as with all Melco’s Resorts worldwide, we welcome dreamers who strive for memorable customer experiences. We have a very simple but meaningful philosophy:
"HIRE ON ATTITUDE, IMAGE AND POTENTIAL; AND WE TRAIN ON SKILLS”.
To date we have hired more than 800 employees and will employ more than 2,500 by 2021.
Join us, be a part of Cyprus Casinos and MELCO Resorts & Entertainment where “The Future Is Ours”.
POSITION SUMMARY:
The Dealer ensures all gaming activities in accordance with the highest standards of efficiency, security and customer service and within the frames of existing principles and Procedures accepted by the Company.
PRIMARY RESPONSIBILITIES:
Deals the game at the highest standards of quality and accordance the procedures accepted by the Company
Shows “clear hands” whenever required
Keeps the working area clean and tidy (chips, cards, cash, float)
Responsible for the safety and careful use of gaming equipment on the tables
Provides clear and intelligible explaining of game rules, answering questions connected with the game as well as provision of relevant level of game security
Ensures that the management is informed about all arising problems
Maintains the confidentiality and protection of information being business and commercial secret
Ensures payment accuracy
Adjusts the speed of the game in order to maximize the profitability of the table and the level of customer service
Always aware of the limits of the bets and their relevance to the range of bets accepted on certain table
Pays permanent attention to the patrons and their game
Has a tidy look, maintains uniform to the standards established by the Company; will always show a high level of grooming
Recognizes, welcomes the guests, smiles and maintains visual contact with every patron, greets all regular customers by name
Gives clear comments about all operations to the management whenever asked
Follows advice, recommendations and instructions of the all superiors when given
If necessary attends meetings, group training and on-job/off-job training courses
Notifies management of any suspicious accidents
Accepts corporate financial liability for safety of entrusted property
Has a good understanding of all AML and Responsible Gaming Procedures
Performs other duties like Chipper to more than one table, whenever asked
KEY PERFORMANCE INDICATORS:
Continuous progress of Technical / Management Skills
The rules of all games rendered by the Casino and the whole list of services
Rules and standards of labor safety, operational safety, industrial health and fire safety
QUALIFICATIONS:
Experience
No previous experience required
Education
Secondary-level education
Skills / Competencies
Communicative English is a must; any other language will be considered as a strong advantage
Mathematical abilities to be proven in a written test
PERSONAL COMPETENCIES:
Communicates effectively
Displays a high commitment to delivering results
Achieves agreed objectives and accepts accountability for results
Displays the highest level of integrity
Ability to maintain discretion
Self-motivated
Approachable
To apply, please click here:
Not what you are looking for? Try these related job searches
Jobs at Cyprus Casinos in Limassol
Forex jobs in Limassol
Customer Service jobs in Limassol
Casino jobs in Limassol
Forex jobs in Cyprus
28/01/2020
Full time
COMPANY DESCRIPTION:
Cyprus Casinos is the first licensed casino operator on the island from the world-renowned MELCO Group, also bringing to Cyprus the biggest casino resort in Europe, City of Dreams Mediterranean. Our current properties include Ayia Napa, Larnaca, Limassol, Nicosia, and Paphos.
At Cyprus Casinos, as with all Melco’s Resorts worldwide, we welcome dreamers who strive for memorable customer experiences. We have a very simple but meaningful philosophy:
"HIRE ON ATTITUDE, IMAGE AND POTENTIAL; AND WE TRAIN ON SKILLS”.
To date we have hired more than 800 employees and will employ more than 2,500 by 2021.
Join us, be a part of Cyprus Casinos and MELCO Resorts & Entertainment where “The Future Is Ours”.
POSITION SUMMARY:
The Dealer ensures all gaming activities in accordance with the highest standards of efficiency, security and customer service and within the frames of existing principles and Procedures accepted by the Company.
PRIMARY RESPONSIBILITIES:
Deals the game at the highest standards of quality and accordance the procedures accepted by the Company
Shows “clear hands” whenever required
Keeps the working area clean and tidy (chips, cards, cash, float)
Responsible for the safety and careful use of gaming equipment on the tables
Provides clear and intelligible explaining of game rules, answering questions connected with the game as well as provision of relevant level of game security
Ensures that the management is informed about all arising problems
Maintains the confidentiality and protection of information being business and commercial secret
Ensures payment accuracy
Adjusts the speed of the game in order to maximize the profitability of the table and the level of customer service
Always aware of the limits of the bets and their relevance to the range of bets accepted on certain table
Pays permanent attention to the patrons and their game
Has a tidy look, maintains uniform to the standards established by the Company; will always show a high level of grooming
Recognizes, welcomes the guests, smiles and maintains visual contact with every patron, greets all regular customers by name
Gives clear comments about all operations to the management whenever asked
Follows advice, recommendations and instructions of the all superiors when given
If necessary attends meetings, group training and on-job/off-job training courses
Notifies management of any suspicious accidents
Accepts corporate financial liability for safety of entrusted property
Has a good understanding of all AML and Responsible Gaming Procedures
Performs other duties like Chipper to more than one table, whenever asked
KEY PERFORMANCE INDICATORS:
Continuous progress of Technical / Management Skills
The rules of all games rendered by the Casino and the whole list of services
Rules and standards of labor safety, operational safety, industrial health and fire safety
QUALIFICATIONS:
Experience
No previous experience required
Education
Secondary-level education
Skills / Competencies
Communicative English is a must; any other language will be considered as a strong advantage
Mathematical abilities to be proven in a written test
PERSONAL COMPETENCIES:
Communicates effectively
Displays a high commitment to delivering results
Achieves agreed objectives and accepts accountability for results
Displays the highest level of integrity
Ability to maintain discretion
Self-motivated
Approachable
To apply, please click here:
Not what you are looking for? Try these related job searches
Jobs at Cyprus Casinos in Limassol
Forex jobs in Limassol
Customer Service jobs in Limassol
Casino jobs in Limassol
Forex jobs in Cyprus
COMPANY DESCRIPTION:
Cyprus Casinos is the first licensed casino operator on the island from the world renowned MELCO Group, also bringing to Cyprus the biggest casino resort in Europe, City of Dreams Mediterranean. Our current properties include Ayia Napa, Larnaca, Limassol, Nicosia, and soon Paphos.
At Cyprus Casinos, as with all Melco’s Resorts worldwide, we welcome dreamers who strive for memorable customer experiences. We have a very simple but meaningful philosophy:
“HIRE ON ATTITUDE, IMAGE AND POTENTIAL; AND WE TRAIN ON SKILLS”.
To date we have hired more than 800 employees and will employee more than 2,500 by 2021.
Join us, be a part of Cyprus Casinos and MELCO Resorts & Entertainment where “The Future Is Ours”.
POSITION SUMMARY:
The Host, Loyalty Marketing is responsible to operate the players’ club and casino promotion counters including any on floor assistance to members or casino patrons.
They will provide services to fulfill and support all Membership program maintenance, benefits, complimentary and other tasks as set by management.
Act as a front line service representative on behalf of City of Dreams and ensuring a high standard of guest relations is provided to all patrons in accordance with established service standards.
PRIMARY RESPONSIBILITIES:
Deliver immediate marketing related services to members and potential players via casino promotions, mass gaming floor and counter operations
Register players to the COD Membership Loyalty Program. Promote benefits and offers
Execute casino promotions with tasks such as participation registration, on stage draws, emcee to announce results, flyers distribution and prizes redemption as well as other tasks given by the superiors
Ensure and maintain a quality database and reach daily recruitment targets
Assess and identify the appropriate endorsements of complimentary; hotel accommodations, food and beverages, services and miscellaneous items
Assist members’ with transportation, hotel rooms, F&B, entertainment related arrangements in accordance with established standard operating procedures
Maintain a quick response time to all calls to the members’ hotline
Fulfill daily documentation and reports accurately in accordance to operations
Provide assistance and support to liaising departments
Provide access control at High Limit Areas
Assist with Promotional Chip Program and settlements procedures
Liaise with the all Departments in order to ensure the Promised Customer Service and solve conflict situations
The Host will be responsible for implementing Responsible Gaming Procedure and AML.
The employee is the Host position will be responsible for taking ownership of Customer dispute and involve the relevant Management as to solve the situation.
He/ She will perform Call Center Agent Duties/ Cloakroom should the Superiors consider it necessary
QUALIFICATIONS:
Experience
One year or above relevant experience in customer services field
Education
Secondary-level education
Skills / Competencies
Computer literate
Excellent interpersonal and communication skills
Good command of Greek and English, Russian/ Arabic/ Hebrew/ Chinese highly regarded
Must be able to work indoors and be exposed to various environments such as, but not limited to noise, dust, cigarette smoke and fragrances
Must be able to tolerate second hand smoke
PERSONAL COMPETENCIES:
Willing to work on shifts, flexible and accommodating
Receptive and versatile in adopting new approaches and practices to meet changing circumstances
High adaptability to various assigned job tasks
Ability to work under pressure, energetic and enthusiastic
Possesses strong time management skills
To apply, please click here:
Not what you are looking for? Try these related job searches
Jobs at Cyprus Casinos in Limassol
Marketing & Advertising jobs in Limassol
Casino jobs in Limassol
Marketing & Advertising jobs in Cyprus
28/01/2020
Full time
COMPANY DESCRIPTION:
Cyprus Casinos is the first licensed casino operator on the island from the world renowned MELCO Group, also bringing to Cyprus the biggest casino resort in Europe, City of Dreams Mediterranean. Our current properties include Ayia Napa, Larnaca, Limassol, Nicosia, and soon Paphos.
At Cyprus Casinos, as with all Melco’s Resorts worldwide, we welcome dreamers who strive for memorable customer experiences. We have a very simple but meaningful philosophy:
“HIRE ON ATTITUDE, IMAGE AND POTENTIAL; AND WE TRAIN ON SKILLS”.
To date we have hired more than 800 employees and will employee more than 2,500 by 2021.
Join us, be a part of Cyprus Casinos and MELCO Resorts & Entertainment where “The Future Is Ours”.
POSITION SUMMARY:
The Host, Loyalty Marketing is responsible to operate the players’ club and casino promotion counters including any on floor assistance to members or casino patrons.
They will provide services to fulfill and support all Membership program maintenance, benefits, complimentary and other tasks as set by management.
Act as a front line service representative on behalf of City of Dreams and ensuring a high standard of guest relations is provided to all patrons in accordance with established service standards.
PRIMARY RESPONSIBILITIES:
Deliver immediate marketing related services to members and potential players via casino promotions, mass gaming floor and counter operations
Register players to the COD Membership Loyalty Program. Promote benefits and offers
Execute casino promotions with tasks such as participation registration, on stage draws, emcee to announce results, flyers distribution and prizes redemption as well as other tasks given by the superiors
Ensure and maintain a quality database and reach daily recruitment targets
Assess and identify the appropriate endorsements of complimentary; hotel accommodations, food and beverages, services and miscellaneous items
Assist members’ with transportation, hotel rooms, F&B, entertainment related arrangements in accordance with established standard operating procedures
Maintain a quick response time to all calls to the members’ hotline
Fulfill daily documentation and reports accurately in accordance to operations
Provide assistance and support to liaising departments
Provide access control at High Limit Areas
Assist with Promotional Chip Program and settlements procedures
Liaise with the all Departments in order to ensure the Promised Customer Service and solve conflict situations
The Host will be responsible for implementing Responsible Gaming Procedure and AML.
The employee is the Host position will be responsible for taking ownership of Customer dispute and involve the relevant Management as to solve the situation.
He/ She will perform Call Center Agent Duties/ Cloakroom should the Superiors consider it necessary
QUALIFICATIONS:
Experience
One year or above relevant experience in customer services field
Education
Secondary-level education
Skills / Competencies
Computer literate
Excellent interpersonal and communication skills
Good command of Greek and English, Russian/ Arabic/ Hebrew/ Chinese highly regarded
Must be able to work indoors and be exposed to various environments such as, but not limited to noise, dust, cigarette smoke and fragrances
Must be able to tolerate second hand smoke
PERSONAL COMPETENCIES:
Willing to work on shifts, flexible and accommodating
Receptive and versatile in adopting new approaches and practices to meet changing circumstances
High adaptability to various assigned job tasks
Ability to work under pressure, energetic and enthusiastic
Possesses strong time management skills
To apply, please click here:
Not what you are looking for? Try these related job searches
Jobs at Cyprus Casinos in Limassol
Marketing & Advertising jobs in Limassol
Casino jobs in Limassol
Marketing & Advertising jobs in Cyprus
COMPANY DESCRIPTION:
Cyprus Casinos is the first licensed casino operator on the island from the world renowned MELCO Group, also bringing to Cyprus the biggest casino resort in Europe, City of Dreams Mediterranean. Our current properties include Ayia Napa, Larnaca, Limassol, Nicosia, and soon Paphos. At Cyprus Casinos, as with all Melco’s Resorts worldwide, we welcome dreamers who strive for memorable customer experiences. We have a very simple but meaningful philosophy: "HIRE ON ATTITUDE, IMAGE AND POTENTIAL; AND WE TRAIN ON SKILLS”. To date we have hired more than 800 employees and will employee more than 2,500 by 2021. Join us, be a part of Cyprus Casinos and MELCO Resorts & Entertainment where “The Future Is Ours”.
POSITION SUMMARY:
The Assistant Payroll Officer is responsible for the analytical reviewing of Cyprus Casinos payroll process, in accordance with relevant policies, procedures, and legislation. Will directly report to the Payroll Officer, and follow any instruction provided. Should be able to report/document the work executed, and present it whenever requested.
PRIMARY RESPONSIBILITIES: Assists with the preparation of all payrolls in accordance with relevant policies, procedures and legislation Performs the related review procedures to ensure appropriate net wages are paid to staff members on time on each payroll period Assists in the calculation of employee’s wages, benefits, deductions, pension, medical and income taxes Works closely with the Payroll Officer, Human Resource, and Department Executive Assistants to ensure a smooth process of the payroll cycle. Assists in recording and providing information for the update of changes in HRIS Reviews of calculations imported in the system by HR personnel Reviews the calculations of expense reimbursements and retro payment made through payroll system Follows the policies and procedures of the department, and apply the necessary methodology on execution of the provided payroll “check list” Assists in preparing the required reports after each pay process Assists to prepare year end reconciliations. These reconciliations include: Payroll PAYE Tax reconciliation and year end reconciliation between general ledger and employee Payment Summaries Communicates with employees and assists/reviews in reporting of any issue identified
QUALIFICATIONS:
Education Bachelors Degree in Accounting / Finance / ACCA trainee or equivalent Minimum of two years experience in Payroll Knowledge of Cyprus Personal Tax Legislation, Social Insurance and Labour Laws
Skills / Competencies Good command of the English Language Good communication skills Organizational skills Team working skills Strong knowledge of Microsoft Office Word & Excel Strong sense of job responsibility Able to work with tight dead-lines
PERSONAL COMPETENCIES: Achieves agreed objectives and accepts accountability for results Displays a high commitment to delivering results Displays the highest level of integrity Ability to maintain discretion Self-motivated Approachable To apply, please click here: Not what you are looking for? Try these related job searches Jobs at Cyprus Casinos in Limassol Accounting jobs in Limassol Finance jobs in Limassol Casino jobs in Limassol Accounting jobs in Cyprus
28/01/2020
Full time
COMPANY DESCRIPTION:
Cyprus Casinos is the first licensed casino operator on the island from the world renowned MELCO Group, also bringing to Cyprus the biggest casino resort in Europe, City of Dreams Mediterranean. Our current properties include Ayia Napa, Larnaca, Limassol, Nicosia, and soon Paphos. At Cyprus Casinos, as with all Melco’s Resorts worldwide, we welcome dreamers who strive for memorable customer experiences. We have a very simple but meaningful philosophy: "HIRE ON ATTITUDE, IMAGE AND POTENTIAL; AND WE TRAIN ON SKILLS”. To date we have hired more than 800 employees and will employee more than 2,500 by 2021. Join us, be a part of Cyprus Casinos and MELCO Resorts & Entertainment where “The Future Is Ours”.
POSITION SUMMARY:
The Assistant Payroll Officer is responsible for the analytical reviewing of Cyprus Casinos payroll process, in accordance with relevant policies, procedures, and legislation. Will directly report to the Payroll Officer, and follow any instruction provided. Should be able to report/document the work executed, and present it whenever requested.
PRIMARY RESPONSIBILITIES: Assists with the preparation of all payrolls in accordance with relevant policies, procedures and legislation Performs the related review procedures to ensure appropriate net wages are paid to staff members on time on each payroll period Assists in the calculation of employee’s wages, benefits, deductions, pension, medical and income taxes Works closely with the Payroll Officer, Human Resource, and Department Executive Assistants to ensure a smooth process of the payroll cycle. Assists in recording and providing information for the update of changes in HRIS Reviews of calculations imported in the system by HR personnel Reviews the calculations of expense reimbursements and retro payment made through payroll system Follows the policies and procedures of the department, and apply the necessary methodology on execution of the provided payroll “check list” Assists in preparing the required reports after each pay process Assists to prepare year end reconciliations. These reconciliations include: Payroll PAYE Tax reconciliation and year end reconciliation between general ledger and employee Payment Summaries Communicates with employees and assists/reviews in reporting of any issue identified
QUALIFICATIONS:
Education Bachelors Degree in Accounting / Finance / ACCA trainee or equivalent Minimum of two years experience in Payroll Knowledge of Cyprus Personal Tax Legislation, Social Insurance and Labour Laws
Skills / Competencies Good command of the English Language Good communication skills Organizational skills Team working skills Strong knowledge of Microsoft Office Word & Excel Strong sense of job responsibility Able to work with tight dead-lines
PERSONAL COMPETENCIES: Achieves agreed objectives and accepts accountability for results Displays a high commitment to delivering results Displays the highest level of integrity Ability to maintain discretion Self-motivated Approachable To apply, please click here: Not what you are looking for? Try these related job searches Jobs at Cyprus Casinos in Limassol Accounting jobs in Limassol Finance jobs in Limassol Casino jobs in Limassol Accounting jobs in Cyprus
COMPANY DESCRIPTION:
Cyprus Casinos is the first licensed casino operator on the island from the world-renowned MELCO Group, also bringing to Cyprus the biggest casino resort in Europe, City of Dreams Mediterranean. Our current properties include Ayia Napa, Larnaca, Limassol, Nicosia, and Paphos. At Cyprus Casinos, as with all Melco’s Resorts worldwide, we welcome dreamers who strive for memorable customer experiences. We have a very simple but meaningful philosophy: "HIRE ON ATTITUDE, IMAGE AND POTENTIAL; AND WE TRAIN ON SKILLS”. To date we have hired more than 800 employees and will employ more than 2,500 by 2021. Join us, be a part of Cyprus Casinos and MELCO Resorts & Entertainment where “The Future Is Ours”.
POSITION SUMMARY:
The Attendant, Gaming Machines will provide excellent customer service and ensures all guests receive an unique and positive experience in the Casino. The Attendant, Gaming Machines shall directly report to the Supervisor, Gaming Machines and Senior Supervisor, Gaming Machines and Duty Manager, Gaming Machines.
PRIMARY RESPONSIBILITIES: Welcomes all guests of the complex, tell them about available slot machines and game rules, know the games Explains content and advantages of loyalty program to customers Creates positive corporate culture, based on Company objectives Exchanges information with Supervisors and Managers on how to improve business activities and services Creates and maintains inclusive working environment and ensures proactive teamwork with all the colleagues Bears responsibility for cash and cash equivalents stock, accurate and well-timed execution of all operations, including check of given out cash and balancing at the end of the shift Carries out financial/money transactions of customers, credit cards services Accepts, calculates, keeps and gives out cash and stock with due regard to security requirements and safe-keeping of material assets
QUALIFICATIONS:
Experience Ideally 1-2 years in a Casino Environment but not necessary Experience in the Hospitality Industry will be considered an advantage
Education Secondary level education
Skills / Competencies Greek and English conversational level is a must; any other language will be considered as a strong advantage
PERSONAL COMPETENCIES: Able to work shifts in a 24/7 operation and stand for long periods Motivated to adapt to a dynamic, fast paced and crowded environment Is trustworthy, well presented, outgoing and self-motivated Demonstrates a high commitment to delivering results Achieves agreed objectives and accepts accountability for results Displays the highest level of integrity Presents a high commitment to improving customer service To apply, please click here:
Not what you are looking for? Try these related job searches Jobs at Cyprus Casinos in Paphos Customer Service jobs in Paphos Casino jobs in Paphos Customer Service jobs in Cyprus
28/01/2020
Full time
COMPANY DESCRIPTION:
Cyprus Casinos is the first licensed casino operator on the island from the world-renowned MELCO Group, also bringing to Cyprus the biggest casino resort in Europe, City of Dreams Mediterranean. Our current properties include Ayia Napa, Larnaca, Limassol, Nicosia, and Paphos. At Cyprus Casinos, as with all Melco’s Resorts worldwide, we welcome dreamers who strive for memorable customer experiences. We have a very simple but meaningful philosophy: "HIRE ON ATTITUDE, IMAGE AND POTENTIAL; AND WE TRAIN ON SKILLS”. To date we have hired more than 800 employees and will employ more than 2,500 by 2021. Join us, be a part of Cyprus Casinos and MELCO Resorts & Entertainment where “The Future Is Ours”.
POSITION SUMMARY:
The Attendant, Gaming Machines will provide excellent customer service and ensures all guests receive an unique and positive experience in the Casino. The Attendant, Gaming Machines shall directly report to the Supervisor, Gaming Machines and Senior Supervisor, Gaming Machines and Duty Manager, Gaming Machines.
PRIMARY RESPONSIBILITIES: Welcomes all guests of the complex, tell them about available slot machines and game rules, know the games Explains content and advantages of loyalty program to customers Creates positive corporate culture, based on Company objectives Exchanges information with Supervisors and Managers on how to improve business activities and services Creates and maintains inclusive working environment and ensures proactive teamwork with all the colleagues Bears responsibility for cash and cash equivalents stock, accurate and well-timed execution of all operations, including check of given out cash and balancing at the end of the shift Carries out financial/money transactions of customers, credit cards services Accepts, calculates, keeps and gives out cash and stock with due regard to security requirements and safe-keeping of material assets
QUALIFICATIONS:
Experience Ideally 1-2 years in a Casino Environment but not necessary Experience in the Hospitality Industry will be considered an advantage
Education Secondary level education
Skills / Competencies Greek and English conversational level is a must; any other language will be considered as a strong advantage
PERSONAL COMPETENCIES: Able to work shifts in a 24/7 operation and stand for long periods Motivated to adapt to a dynamic, fast paced and crowded environment Is trustworthy, well presented, outgoing and self-motivated Demonstrates a high commitment to delivering results Achieves agreed objectives and accepts accountability for results Displays the highest level of integrity Presents a high commitment to improving customer service To apply, please click here:
Not what you are looking for? Try these related job searches Jobs at Cyprus Casinos in Paphos Customer Service jobs in Paphos Casino jobs in Paphos Customer Service jobs in Cyprus
COMPANY DESCRIPTION:
Cyprus Casinos is the first licensed casino operator on the island from the world-renowned MELCO Group, also bringing to Cyprus the biggest casino resort in Europe, City of Dreams Mediterranean. Our current properties include Ayia Napa, Larnaca, Limassol, Nicosia, and Paphos.
At Cyprus Casinos, as with all Melco’s Resorts worldwide, we welcome dreamers who strive for memorable customer experiences. We have a very simple but meaningful philosophy:
"HIRE ON ATTITUDE, IMAGE AND POTENTIAL; AND WE TRAIN ON SKILLS”.
To date we have hired more than 800 employees and will employ more than 2,500 by 2021.
Join us, be a part of Cyprus Casinos and MELCO Resorts & Entertainment where “The Future Is Ours”.
POSITION SUMMARY:
A Cage Cashier is responsible for providing professional, prompt and accurate service relating to monetary and financial transactions in a secure environment known as the Cage which encompasses three distinct areas being: Chip Bank, Front Window and Main/Cheque Bank. Cashiers can expect to work in a face paced and changeable setting where a flexible attitude is needed. Applicants will be expected to work on a rotating shift basis covering 24 hours of operations.
PRIMARY RESPONSIBILITIES:
Generic to all Cage functions:
To ensure the provision of professional and timely service to our customers, maintaining a current knowledge of the City of Dreams Mediterranean (COD) City of Dreams Mediterranean (COD) and C2 Casinos and facilities
To ensure all duties are performed in strict compliance with relevant policies and procedures set by the Cyprus Gaming Commission and Cage Department operating procedures.
Consistently seek to develop a trusting relationship and working rapport with team members and ensure a positive approach to work, whilst assisting with the training of new and existing staff.
To perform ad hoc tasks as required by Cage Management.
Ability to maintain confidentiality of information.
Displays the highest level of integrity.
Front Window duties:
Assume responsibility for an assigned inventory of cash, chips and/or cash equivalents for a specific shift, performing all transactions in an accurate and timely manner, including verification of assigned inventory and shift-end balance.
Using COD operating system to perform various transactions and services to our customers.
Replenish assigned inventory as determined by business demands, ensuring minimal disruption to customer service.
Perform financial/monetary transactions for our customers including but not limited to EFTPOS and credit card processing, foreign currency, and cashless gaming redemption.
Main/Cheque Bank duties:
Assume responsibility for an assigned inventory of cash/cash equivalents and documents for a specific shift, performing all transactions in an accurate and timely manner, including verification of assigned inventory and shift-end balance.
Perform financial/monetary transactions including but not limited to, preparation of banking – cash, cheques, credit card, verification of cashless gaming and foreign currency etc.
Maintain accurate records pertaining to the various accounts held by our customers.
Liaise with Count Team management relating to the “buys” of various “drops”.
Prepare and disseminate daily reports as required for financial reporting purposes.
Ensure all paperwork is presented and organized in an auditable manner.
KEY PERFORMANCE INDICATORS:
Consistency in the delivery of established service standards.
Constructive relationships are built with customers and team members.
Accurate demonstration of product knowledge.
Transactions performed in a timely and accurate manner.
Attention to detail and ability to work under pressure in a fast passed environment;
Adheres to, and supports the Company’s Vision & Values
Clearly understands the strategic Vision of the Company and how it impacts on the Business Unit/function
QUALIFICATIONS:
Education & Experience
Minimum 1 year of previous customer service and cash handling experience (Preferably from within the Gaming, fast paced Retail or Hospitality industries that includes shift work)
Skills / Competencies
Is trustworthy, well presented, outgoing and highly motivated
Displays a high commitment to improving customer service
Achieves agreed objectives and accepts accountability for results
Has proven employee and customer orientation
Ability to communicate in English; Greek language knowledge is an advantage
Able to work shifts covering 24 hours based on company needs
To be of sound physical condition in order to work rotating shifts and standing for long periods
To apply, please click here:
Not what you are looking for? Try these related job searches
Jobs at Cyprus Casinos in Paphos
Customer Service jobs in Paphos
General Labor jobs in Paphos
Retail jobs in Paphos
Customer Service jobs in Cyprus
28/01/2020
Full time
COMPANY DESCRIPTION:
Cyprus Casinos is the first licensed casino operator on the island from the world-renowned MELCO Group, also bringing to Cyprus the biggest casino resort in Europe, City of Dreams Mediterranean. Our current properties include Ayia Napa, Larnaca, Limassol, Nicosia, and Paphos.
At Cyprus Casinos, as with all Melco’s Resorts worldwide, we welcome dreamers who strive for memorable customer experiences. We have a very simple but meaningful philosophy:
"HIRE ON ATTITUDE, IMAGE AND POTENTIAL; AND WE TRAIN ON SKILLS”.
To date we have hired more than 800 employees and will employ more than 2,500 by 2021.
Join us, be a part of Cyprus Casinos and MELCO Resorts & Entertainment where “The Future Is Ours”.
POSITION SUMMARY:
A Cage Cashier is responsible for providing professional, prompt and accurate service relating to monetary and financial transactions in a secure environment known as the Cage which encompasses three distinct areas being: Chip Bank, Front Window and Main/Cheque Bank. Cashiers can expect to work in a face paced and changeable setting where a flexible attitude is needed. Applicants will be expected to work on a rotating shift basis covering 24 hours of operations.
PRIMARY RESPONSIBILITIES:
Generic to all Cage functions:
To ensure the provision of professional and timely service to our customers, maintaining a current knowledge of the City of Dreams Mediterranean (COD) City of Dreams Mediterranean (COD) and C2 Casinos and facilities
To ensure all duties are performed in strict compliance with relevant policies and procedures set by the Cyprus Gaming Commission and Cage Department operating procedures.
Consistently seek to develop a trusting relationship and working rapport with team members and ensure a positive approach to work, whilst assisting with the training of new and existing staff.
To perform ad hoc tasks as required by Cage Management.
Ability to maintain confidentiality of information.
Displays the highest level of integrity.
Front Window duties:
Assume responsibility for an assigned inventory of cash, chips and/or cash equivalents for a specific shift, performing all transactions in an accurate and timely manner, including verification of assigned inventory and shift-end balance.
Using COD operating system to perform various transactions and services to our customers.
Replenish assigned inventory as determined by business demands, ensuring minimal disruption to customer service.
Perform financial/monetary transactions for our customers including but not limited to EFTPOS and credit card processing, foreign currency, and cashless gaming redemption.
Main/Cheque Bank duties:
Assume responsibility for an assigned inventory of cash/cash equivalents and documents for a specific shift, performing all transactions in an accurate and timely manner, including verification of assigned inventory and shift-end balance.
Perform financial/monetary transactions including but not limited to, preparation of banking – cash, cheques, credit card, verification of cashless gaming and foreign currency etc.
Maintain accurate records pertaining to the various accounts held by our customers.
Liaise with Count Team management relating to the “buys” of various “drops”.
Prepare and disseminate daily reports as required for financial reporting purposes.
Ensure all paperwork is presented and organized in an auditable manner.
KEY PERFORMANCE INDICATORS:
Consistency in the delivery of established service standards.
Constructive relationships are built with customers and team members.
Accurate demonstration of product knowledge.
Transactions performed in a timely and accurate manner.
Attention to detail and ability to work under pressure in a fast passed environment;
Adheres to, and supports the Company’s Vision & Values
Clearly understands the strategic Vision of the Company and how it impacts on the Business Unit/function
QUALIFICATIONS:
Education & Experience
Minimum 1 year of previous customer service and cash handling experience (Preferably from within the Gaming, fast paced Retail or Hospitality industries that includes shift work)
Skills / Competencies
Is trustworthy, well presented, outgoing and highly motivated
Displays a high commitment to improving customer service
Achieves agreed objectives and accepts accountability for results
Has proven employee and customer orientation
Ability to communicate in English; Greek language knowledge is an advantage
Able to work shifts covering 24 hours based on company needs
To be of sound physical condition in order to work rotating shifts and standing for long periods
To apply, please click here:
Not what you are looking for? Try these related job searches
Jobs at Cyprus Casinos in Paphos
Customer Service jobs in Paphos
General Labor jobs in Paphos
Retail jobs in Paphos
Customer Service jobs in Cyprus
COMPANY DESCRIPTION: Cyprus Casinos is the first licensed casino operator on the island from the world renowned MELCO Group, also bringing to Cyprus the biggest casino resort in Europe, City of Dreams Mediterranean. Our current properties include Ayia Napa, Larnaca, Limassol, Nicosia, and soon Paphos. At Cyprus Casinos, as with all Melco’s Resorts worldwide, we welcome dreamers who strive for memorable customer experiences. We have a very simple but meaningful philosophy: "HIRE ON ATTITUDE, IMAGE AND POTENTIAL; AND WE TRAIN ON SKILLS”. To date we have hired more than 800 employees and will employee more than 2,500 by 2021. Join us, be a part of Cyprus Casinos and MELCO Resorts & Entertainment where “The Future Is Ours”.
POSITION SUMMARY:
The Host, Loyalty Marketing is responsible to operate the players’ club and casino promotion counters including any on floor assistance to members or casino patrons. They will provide services to fulfill and support all Membership program maintenance, benefits, complimentary and other tasks as set by management. Act as a front line service representative on behalf of City of Dreams and ensuring a high standard of guest relations is provided to all patrons in accordance with established service standards.
PRIMARY RESPONSIBILITIES: Deliver immediate marketing related services to members and potential players via casino promotions, mass gaming floor and counter operations Register players to the COD Membership Loyalty Program. Promote benefits and offers Execute casino promotions with tasks such as participation registration, on stage draws, emcee to announce results, flyers distribution and prizes redemption as well as other tasks given by the superiors Ensure and maintain a quality database and reach daily recruitment targets Assess and identify the appropriate endorsements of complimentary; hotel accommodations, food and beverages, services and miscellaneous items Assist members’ with transportation, hotel rooms, F&B, entertainment related arrangements in accordance with established standard operating procedures Maintain a quick response time to all calls to the members’ hotline Fulfill daily documentation and reports accurately in accordance to operations Provide assistance and support to liaising departments Provide access control at High Limit Areas Assist with Promotional Chip Program and settlements procedures Liaise with the all Departments in order to ensure the Promised Customer Service and solve conflict situations The Host will be responsible for implementing Responsible Gaming Procedure and AML. The employee is the Host position will be responsible for taking ownership of Customer dispute and involve the relevant Management as to solve the situation. He/ She will perform Call Center Agent Duties/ Cloakroom should the Superiors consider it necessary
QUALIFICATIONS:
Experience One year or above relevant experience in customer services field Education Secondary-level education
Skills / Competencies Computer literate Excellent interpersonal and communication skills Good command of Greek and English, Russian/ Arabic/ Hebrew/ Chinese highly regarded Must be able to work indoors and be exposed to various environments such as, but not limited to noise, dust, cigarette smoke and fragrances Must be able to tolerate second hand smoke
PERSONAL COMPETENCIES: Willing to work on shifts, flexible and accommodating Receptive and versatile in adopting new approaches and practices to meet changing circumstances High adaptability to various assigned job tasks Ability to work under pressure, energetic and enthusiastic Possesses strong time management skills To apply, please click here: Not what you are looking for? Try these related job searches Jobs at Cyprus Casinos in Limassol Customer Service jobs in Limassol Marketing & Advertising jobs in Limassol Communication & PR jobs in Limassol Customer Service jobs in Cyprus
16/01/2020
Full time
COMPANY DESCRIPTION: Cyprus Casinos is the first licensed casino operator on the island from the world renowned MELCO Group, also bringing to Cyprus the biggest casino resort in Europe, City of Dreams Mediterranean. Our current properties include Ayia Napa, Larnaca, Limassol, Nicosia, and soon Paphos. At Cyprus Casinos, as with all Melco’s Resorts worldwide, we welcome dreamers who strive for memorable customer experiences. We have a very simple but meaningful philosophy: "HIRE ON ATTITUDE, IMAGE AND POTENTIAL; AND WE TRAIN ON SKILLS”. To date we have hired more than 800 employees and will employee more than 2,500 by 2021. Join us, be a part of Cyprus Casinos and MELCO Resorts & Entertainment where “The Future Is Ours”.
POSITION SUMMARY:
The Host, Loyalty Marketing is responsible to operate the players’ club and casino promotion counters including any on floor assistance to members or casino patrons. They will provide services to fulfill and support all Membership program maintenance, benefits, complimentary and other tasks as set by management. Act as a front line service representative on behalf of City of Dreams and ensuring a high standard of guest relations is provided to all patrons in accordance with established service standards.
PRIMARY RESPONSIBILITIES: Deliver immediate marketing related services to members and potential players via casino promotions, mass gaming floor and counter operations Register players to the COD Membership Loyalty Program. Promote benefits and offers Execute casino promotions with tasks such as participation registration, on stage draws, emcee to announce results, flyers distribution and prizes redemption as well as other tasks given by the superiors Ensure and maintain a quality database and reach daily recruitment targets Assess and identify the appropriate endorsements of complimentary; hotel accommodations, food and beverages, services and miscellaneous items Assist members’ with transportation, hotel rooms, F&B, entertainment related arrangements in accordance with established standard operating procedures Maintain a quick response time to all calls to the members’ hotline Fulfill daily documentation and reports accurately in accordance to operations Provide assistance and support to liaising departments Provide access control at High Limit Areas Assist with Promotional Chip Program and settlements procedures Liaise with the all Departments in order to ensure the Promised Customer Service and solve conflict situations The Host will be responsible for implementing Responsible Gaming Procedure and AML. The employee is the Host position will be responsible for taking ownership of Customer dispute and involve the relevant Management as to solve the situation. He/ She will perform Call Center Agent Duties/ Cloakroom should the Superiors consider it necessary
QUALIFICATIONS:
Experience One year or above relevant experience in customer services field Education Secondary-level education
Skills / Competencies Computer literate Excellent interpersonal and communication skills Good command of Greek and English, Russian/ Arabic/ Hebrew/ Chinese highly regarded Must be able to work indoors and be exposed to various environments such as, but not limited to noise, dust, cigarette smoke and fragrances Must be able to tolerate second hand smoke
PERSONAL COMPETENCIES: Willing to work on shifts, flexible and accommodating Receptive and versatile in adopting new approaches and practices to meet changing circumstances High adaptability to various assigned job tasks Ability to work under pressure, energetic and enthusiastic Possesses strong time management skills To apply, please click here: Not what you are looking for? Try these related job searches Jobs at Cyprus Casinos in Limassol Customer Service jobs in Limassol Marketing & Advertising jobs in Limassol Communication & PR jobs in Limassol Customer Service jobs in Cyprus
COMPANY DESCRIPTION:
Cyprus Casinos is the first licensed casino operator on the island from the world-renowned MELCO Group, also bringing to Cyprus the biggest casino resort in Europe, City of Dreams Mediterranean. Our current properties include Ayia Napa, Larnaca, Limassol, Nicosia, and Paphos.
At Cyprus Casinos, as with all Melco’s Resorts worldwide, we welcome dreamers who strive for memorable customer experiences. We have a very simple but meaningful philosophy:
“HIRE ON ATTITUDE, IMAGE AND POTENTIAL; AND WE TRAIN ON SKILLS”.
To date we have hired more than 800 employees and will employ more than 2,500 by 2021.
Join us, be a part of Cyprus Casinos and MELCO Resorts & Entertainment where “The Future Is Ours”.
POSITION SUMMARY:
Assistant document controller required for a major construction project in Limassol, the role will be site based and will reporting to the Project Document Controller.
Prospective candidates must be able to work as effectively and collaboratively as part of a large construction team, and must be able to multi task on this prestigious fast track project.
Roles and responsibilities will include numbering, filing, sorting and retrieval of hard and soft copies of all contract documentation on project management software system.
PRIMARY RESPONSIBILITIES
Provides full support to the Project Document Controller as well as other departments with regards to document submissions
Receives, files and distributes all project technical documents including drawings, material submittals, RFI’s, Inspection Requests, etc
Updates all the document registers and files documents from the system on a daily basis onto the server
Responds in a timely manner to requests from the site team to retrieve specific project documentation
QUALIFICATIONS:
Education & Experience
Candidate should preferably be fully conversant with industry norm software such as Word, Excel, Acrobat.
The document management software to be used at site will be Aconex, experience of Aconex or similar systems would be beneficial although not essential as training will be provided
No prior experience required
Skills / Competencies
Good command of English and Greek language
Attention to details and ability to work under pressure
Is trustworthy, well presented, outgoing and highly motivated
Achieves agreed objectives and accepts accountability for results
Displays the highest level of integrity
To apply, please click here:
Not what you are looking for? Try these related job searches
Jobs at Cyprus Casinos in Limassol
Casino jobs in Limassol
Casino jobs in Cyprus
13/01/2020
Full time
COMPANY DESCRIPTION:
Cyprus Casinos is the first licensed casino operator on the island from the world-renowned MELCO Group, also bringing to Cyprus the biggest casino resort in Europe, City of Dreams Mediterranean. Our current properties include Ayia Napa, Larnaca, Limassol, Nicosia, and Paphos.
At Cyprus Casinos, as with all Melco’s Resorts worldwide, we welcome dreamers who strive for memorable customer experiences. We have a very simple but meaningful philosophy:
“HIRE ON ATTITUDE, IMAGE AND POTENTIAL; AND WE TRAIN ON SKILLS”.
To date we have hired more than 800 employees and will employ more than 2,500 by 2021.
Join us, be a part of Cyprus Casinos and MELCO Resorts & Entertainment where “The Future Is Ours”.
POSITION SUMMARY:
Assistant document controller required for a major construction project in Limassol, the role will be site based and will reporting to the Project Document Controller.
Prospective candidates must be able to work as effectively and collaboratively as part of a large construction team, and must be able to multi task on this prestigious fast track project.
Roles and responsibilities will include numbering, filing, sorting and retrieval of hard and soft copies of all contract documentation on project management software system.
PRIMARY RESPONSIBILITIES
Provides full support to the Project Document Controller as well as other departments with regards to document submissions
Receives, files and distributes all project technical documents including drawings, material submittals, RFI’s, Inspection Requests, etc
Updates all the document registers and files documents from the system on a daily basis onto the server
Responds in a timely manner to requests from the site team to retrieve specific project documentation
QUALIFICATIONS:
Education & Experience
Candidate should preferably be fully conversant with industry norm software such as Word, Excel, Acrobat.
The document management software to be used at site will be Aconex, experience of Aconex or similar systems would be beneficial although not essential as training will be provided
No prior experience required
Skills / Competencies
Good command of English and Greek language
Attention to details and ability to work under pressure
Is trustworthy, well presented, outgoing and highly motivated
Achieves agreed objectives and accepts accountability for results
Displays the highest level of integrity
To apply, please click here:
Not what you are looking for? Try these related job searches
Jobs at Cyprus Casinos in Limassol
Casino jobs in Limassol
Casino jobs in Cyprus
COMPANY DESCRIPTION:
Cyprus Casinos is the first licensed casino operator on the island from the world-renowned MELCO Group, also bringing to Cyprus the biggest casino resort in Europe, City of Dreams Mediterranean. Our current properties include Ayia Napa, Larnaca, Limassol, Nicosia, and Paphos. At Cyprus Casinos, as with all Melco’s Resorts worldwide, we welcome dreamers who strive for memorable customer experiences. We have a very simple but meaningful philosophy: "HIRE ON ATTITUDE, IMAGE AND POTENTIAL; AND WE TRAIN ON SKILLS”. To date we have hired more than 800 employees and will employ more than 2,500 by 2021. Join us, be a part of Cyprus Casinos and MELCO Resorts & Entertainment where “The Future Is Ours”.
POSITION SUMMARY:
A Cage Cashier provides professional, prompt and accurate service relating to monetary and financial transactions in a secure environment known as the Cage.
PRIMARY RESPONSIBILITIES: Ensures the provision of professional and timely service to our customers Maintains sound knowledge of the City of Dreams Mediterranean (COD) and C2 Casinos Standard Operating Procedures and services Consistently seeks to develop a trusting relationship and working rapport with team members Ensures a positive approach to work, whilst assisting with the training of new and existing staff Performs all transactions related to cash or gaming chips in an accurate and timely manner, including communicating “shift hand-over” issues Ensures the accuracy of all transactions on the allocated shift and takes ownership of the assigned inventory of cash, chips and/or cash equivalents including verification of the inventory at the end of the shift Operates the company software according to the procedures of the Department to perform various transactions and services to C2 Customers Replenishes assigned inventory as determined by business demands, ensuring minimal disruption to customer service Maintains accurate records off all transactions on shift Prepares daily reports as required for financial reporting purposes Ensures all paperwork is presented and organized in an auditable manner
QUALIFICATIONS:
Education & Experience Minimum 1 year of previous customer service and cash handling experience (Preferably from within the Gaming, Retail or Hospitality industries)
Skills / Competencies Ability to communicate in English; Greek language knowledge is an advantage Attention to details Mathematical abilities
PERSONAL COMPETENCIES: Able to work shifts in a 24/7 operation and stand for long periods of time Motivated to adapt to a dynamic, fast paced but closed environment Is trustworthy, well presented, outgoing and self-motivated Demonstrates a high commitment to delivering results Achieves agreed objectives and accepts accountability for results Displays the highest level of integrity Presents a high commitment to improving customer service To apply, please click here: Not what you are looking for? Try these related job searches Jobs at Cyprus Casinos in Limassol General Labor jobs in Limassol Retail jobs in Limassol Latest jobs in Limassol General Labor jobs in Cyprus
05/01/2020
Full time
COMPANY DESCRIPTION:
Cyprus Casinos is the first licensed casino operator on the island from the world-renowned MELCO Group, also bringing to Cyprus the biggest casino resort in Europe, City of Dreams Mediterranean. Our current properties include Ayia Napa, Larnaca, Limassol, Nicosia, and Paphos. At Cyprus Casinos, as with all Melco’s Resorts worldwide, we welcome dreamers who strive for memorable customer experiences. We have a very simple but meaningful philosophy: "HIRE ON ATTITUDE, IMAGE AND POTENTIAL; AND WE TRAIN ON SKILLS”. To date we have hired more than 800 employees and will employ more than 2,500 by 2021. Join us, be a part of Cyprus Casinos and MELCO Resorts & Entertainment where “The Future Is Ours”.
POSITION SUMMARY:
A Cage Cashier provides professional, prompt and accurate service relating to monetary and financial transactions in a secure environment known as the Cage.
PRIMARY RESPONSIBILITIES: Ensures the provision of professional and timely service to our customers Maintains sound knowledge of the City of Dreams Mediterranean (COD) and C2 Casinos Standard Operating Procedures and services Consistently seeks to develop a trusting relationship and working rapport with team members Ensures a positive approach to work, whilst assisting with the training of new and existing staff Performs all transactions related to cash or gaming chips in an accurate and timely manner, including communicating “shift hand-over” issues Ensures the accuracy of all transactions on the allocated shift and takes ownership of the assigned inventory of cash, chips and/or cash equivalents including verification of the inventory at the end of the shift Operates the company software according to the procedures of the Department to perform various transactions and services to C2 Customers Replenishes assigned inventory as determined by business demands, ensuring minimal disruption to customer service Maintains accurate records off all transactions on shift Prepares daily reports as required for financial reporting purposes Ensures all paperwork is presented and organized in an auditable manner
QUALIFICATIONS:
Education & Experience Minimum 1 year of previous customer service and cash handling experience (Preferably from within the Gaming, Retail or Hospitality industries)
Skills / Competencies Ability to communicate in English; Greek language knowledge is an advantage Attention to details Mathematical abilities
PERSONAL COMPETENCIES: Able to work shifts in a 24/7 operation and stand for long periods of time Motivated to adapt to a dynamic, fast paced but closed environment Is trustworthy, well presented, outgoing and self-motivated Demonstrates a high commitment to delivering results Achieves agreed objectives and accepts accountability for results Displays the highest level of integrity Presents a high commitment to improving customer service To apply, please click here: Not what you are looking for? Try these related job searches Jobs at Cyprus Casinos in Limassol General Labor jobs in Limassol Retail jobs in Limassol Latest jobs in Limassol General Labor jobs in Cyprus
COMPANY DESCRIPTION:
Cyprus Casinos is the first licensed casino operator on the island from the world-renowned MELCO Group, also bringing to Cyprus the biggest casino resort in Europe, City of Dreams Mediterranean. Our current properties include Ayia Napa, Larnaca, Limassol, Nicosia, and Paphos. At Cyprus Casinos, as with all Melco’s Resorts worldwide, we welcome dreamers who strive for memorable customer experiences. We have a very simple but meaningful philosophy: "HIRE ON ATTITUDE, IMAGE AND POTENTIAL; AND WE TRAIN ON SKILLS”. To date we have hired more than 800 employees and will employ more than 2,500 by 2021. Join us, be a part of Cyprus Casinos and MELCO Resorts & Entertainment where “The Future Is Ours”.
POSITION SUMMARY:
The Host, Loyalty Marketing is responsible to operate the players’ club and casino promotion counters including any on floor assistance to members or casino patrons. They will provide services to fulfill and support all Membership program maintenance, benefits, complimentary and other tasks as set by management. Act as a front line service representative on behalf of City of Dreams and ensuring a high standard of guest relations is provided to all patrons in accordance with established service standards
PRIMARY RESPONSIBILITIES: Deliver immediate marketing related services to members and potential players via casino promotions, mass gaming floor and counter operations Register players to the COD Membership Loyalty Program. Promote benefits and offers Execute casino promotions with tasks such as participation registration, on stage draws, emcee to announce results, flyers distribution and prizes redemption as well as other tasks given by the superiors Ensure and maintain a quality database and reach daily recruitment targets Assess and identify the appropriate endorsements of complimentary; hotel accommodations, food and beverages, services and miscellaneous items Assist members’ with transportation, hotel rooms, F&B, entertainment related arrangements in accordance with established standard operating procedures Maintain a quick response time to all calls to the members’ hotline Fulfill daily documentation and reports accurately in accordance to operations Provide assistance and support to liaising departments Provide access control at High Limit Areas Assist with Promotional Chip Program and settlements procedures Liaise with the all Departments in order to ensure the Promised Customer Service and solve conflict situations The Host will be responsible for implementing Responsible Gaming Procedure and AML The Host will be responsible for taking ownership of Customer dispute and involve the relevant Management as to solve the situation He/ She will perform Call Center Agent Duties/ Cloakroom should the Superiors consider it necessary
KEY PERFORMANCE INDICATORS:
Continuous progress of Technical Skills The rules of all games rendered by the Casino and the whole list of services Rules and standards of labor safety, operational safety, industrial health and fire safety
QUALIFICATIONS:
Experience One year or above relevant experience in customer services field
Education Secondary-level education
Skills / Competencies Computer literate Excellent interpersonal and communication skills Good command of Greek and English, Russian/ Arabic/ Hebrew/ Chinese highly regarded. Must be able to work indoors and be exposed to various environments such as, but not limited to noise, dust, cigarette smoke and fragrances Must be able to tolerate second hand smoke
PERSONAL COMPETENCIES: Willing to work on shifts, flexible and accommodating Receptive and versatile in adopting new approaches and practices to meet changing circumstances High adaptability to various assigned job tasks Ability to work under pressure, energetic and enthusiastic Possesses strong time management skills To apply, please click here: Not what you are looking for? Try these related job searches Jobs at Cyprus Casinos in Nicosia Customer Service jobs in Nicosia Marketing & Advertising jobs in Nicosia Communication & PR jobs in Nicosia Customer Service jobs in Cyprus
04/01/2020
Full time
COMPANY DESCRIPTION:
Cyprus Casinos is the first licensed casino operator on the island from the world-renowned MELCO Group, also bringing to Cyprus the biggest casino resort in Europe, City of Dreams Mediterranean. Our current properties include Ayia Napa, Larnaca, Limassol, Nicosia, and Paphos. At Cyprus Casinos, as with all Melco’s Resorts worldwide, we welcome dreamers who strive for memorable customer experiences. We have a very simple but meaningful philosophy: "HIRE ON ATTITUDE, IMAGE AND POTENTIAL; AND WE TRAIN ON SKILLS”. To date we have hired more than 800 employees and will employ more than 2,500 by 2021. Join us, be a part of Cyprus Casinos and MELCO Resorts & Entertainment where “The Future Is Ours”.
POSITION SUMMARY:
The Host, Loyalty Marketing is responsible to operate the players’ club and casino promotion counters including any on floor assistance to members or casino patrons. They will provide services to fulfill and support all Membership program maintenance, benefits, complimentary and other tasks as set by management. Act as a front line service representative on behalf of City of Dreams and ensuring a high standard of guest relations is provided to all patrons in accordance with established service standards
PRIMARY RESPONSIBILITIES: Deliver immediate marketing related services to members and potential players via casino promotions, mass gaming floor and counter operations Register players to the COD Membership Loyalty Program. Promote benefits and offers Execute casino promotions with tasks such as participation registration, on stage draws, emcee to announce results, flyers distribution and prizes redemption as well as other tasks given by the superiors Ensure and maintain a quality database and reach daily recruitment targets Assess and identify the appropriate endorsements of complimentary; hotel accommodations, food and beverages, services and miscellaneous items Assist members’ with transportation, hotel rooms, F&B, entertainment related arrangements in accordance with established standard operating procedures Maintain a quick response time to all calls to the members’ hotline Fulfill daily documentation and reports accurately in accordance to operations Provide assistance and support to liaising departments Provide access control at High Limit Areas Assist with Promotional Chip Program and settlements procedures Liaise with the all Departments in order to ensure the Promised Customer Service and solve conflict situations The Host will be responsible for implementing Responsible Gaming Procedure and AML The Host will be responsible for taking ownership of Customer dispute and involve the relevant Management as to solve the situation He/ She will perform Call Center Agent Duties/ Cloakroom should the Superiors consider it necessary
KEY PERFORMANCE INDICATORS:
Continuous progress of Technical Skills The rules of all games rendered by the Casino and the whole list of services Rules and standards of labor safety, operational safety, industrial health and fire safety
QUALIFICATIONS:
Experience One year or above relevant experience in customer services field
Education Secondary-level education
Skills / Competencies Computer literate Excellent interpersonal and communication skills Good command of Greek and English, Russian/ Arabic/ Hebrew/ Chinese highly regarded. Must be able to work indoors and be exposed to various environments such as, but not limited to noise, dust, cigarette smoke and fragrances Must be able to tolerate second hand smoke
PERSONAL COMPETENCIES: Willing to work on shifts, flexible and accommodating Receptive and versatile in adopting new approaches and practices to meet changing circumstances High adaptability to various assigned job tasks Ability to work under pressure, energetic and enthusiastic Possesses strong time management skills To apply, please click here: Not what you are looking for? Try these related job searches Jobs at Cyprus Casinos in Nicosia Customer Service jobs in Nicosia Marketing & Advertising jobs in Nicosia Communication & PR jobs in Nicosia Customer Service jobs in Cyprus
COMPANY DESCRIPTION:
Cyprus Casinos is the first licensed casino operator on the island from the world-renowned MELCO Group, also bringing to Cyprus the biggest casino resort in Europe, City of Dreams Mediterranean. Our current properties include Ayia Napa, Larnaca, Limassol, Nicosia, and Paphos. At Cyprus Casinos, as with all Melco’s Resorts worldwide, we welcome dreamers who strive for memorable customer experiences. We have a very simple but meaningful philosophy: "HIRE ON ATTITUDE, IMAGE AND POTENTIAL; AND WE TRAIN ON SKILLS”. To date we have hired more than 800 employees and will employ more than 2,500 by 2021. Join us, be a part of Cyprus Casinos and MELCO Resorts & Entertainment where “The Future Is Ours”.
POSITION SUMMARY:
The Attendant, Gaming Machines will provide excellent customer service and ensures all guests receive an unique and positive experience in the Casino. The Attendant, Gaming Machines shall directly report to the Supervisor, Gaming Machines and Senior Supervisor, Gaming Machines and Duty Manager, Gaming Machines.
PRIMARY RESPONSIBILITIES: Welcomes all guests of the complex, tell them about available slot machines and game rules, know the games Explains content and advantages of loyalty program to customers Creates positive corporate culture, based on Company objectives Exchanges information with Supervisors and Managers on how to improve business activities and services Creates and maintains inclusive working environment and ensures proactive teamwork with all the colleagues Bears responsibility for cash and cash equivalents stock, accurate and well-timed execution of all operations, including check of given out cash and balancing at the end of the shift Carries out financial/money transactions of customers, credit cards services Accepts, calculates, keeps and gives out cash and stock with due regard to security requirements and safe-keeping of material assets
QUALIFICATIONS:
Experience Ideally 1-2 years in a Casino Environment but not necessary Experience in the Hospitality Industry will be considered an advantage
Education Secondary level education
Skills / Competencies Greek and English conversational level is a must; any other language will be considered as a strong advantage
PERSONAL COMPETENCIES: Able to work shifts in a 24/7 operation and stand for long periods of time Motivated to adapt to a dynamic, fast paced and crowded environment Is trustworthy, well presented, outgoing and self-motivated Demonstrates a high commitment to delivering results Achieves agreed objectives and accepts accountability for results Displays the highest level of integrity Presents a high commitment to improving customer service To apply, please click here: Not what you are looking for? Try these related job searches Jobs at Cyprus Casinos in Limassol Customer Service jobs in Limassol Hospitality & Hotel jobs in Limassol Latest jobs in Limassol Customer Service jobs in Cyprus
04/01/2020
Full time
COMPANY DESCRIPTION:
Cyprus Casinos is the first licensed casino operator on the island from the world-renowned MELCO Group, also bringing to Cyprus the biggest casino resort in Europe, City of Dreams Mediterranean. Our current properties include Ayia Napa, Larnaca, Limassol, Nicosia, and Paphos. At Cyprus Casinos, as with all Melco’s Resorts worldwide, we welcome dreamers who strive for memorable customer experiences. We have a very simple but meaningful philosophy: "HIRE ON ATTITUDE, IMAGE AND POTENTIAL; AND WE TRAIN ON SKILLS”. To date we have hired more than 800 employees and will employ more than 2,500 by 2021. Join us, be a part of Cyprus Casinos and MELCO Resorts & Entertainment where “The Future Is Ours”.
POSITION SUMMARY:
The Attendant, Gaming Machines will provide excellent customer service and ensures all guests receive an unique and positive experience in the Casino. The Attendant, Gaming Machines shall directly report to the Supervisor, Gaming Machines and Senior Supervisor, Gaming Machines and Duty Manager, Gaming Machines.
PRIMARY RESPONSIBILITIES: Welcomes all guests of the complex, tell them about available slot machines and game rules, know the games Explains content and advantages of loyalty program to customers Creates positive corporate culture, based on Company objectives Exchanges information with Supervisors and Managers on how to improve business activities and services Creates and maintains inclusive working environment and ensures proactive teamwork with all the colleagues Bears responsibility for cash and cash equivalents stock, accurate and well-timed execution of all operations, including check of given out cash and balancing at the end of the shift Carries out financial/money transactions of customers, credit cards services Accepts, calculates, keeps and gives out cash and stock with due regard to security requirements and safe-keeping of material assets
QUALIFICATIONS:
Experience Ideally 1-2 years in a Casino Environment but not necessary Experience in the Hospitality Industry will be considered an advantage
Education Secondary level education
Skills / Competencies Greek and English conversational level is a must; any other language will be considered as a strong advantage
PERSONAL COMPETENCIES: Able to work shifts in a 24/7 operation and stand for long periods of time Motivated to adapt to a dynamic, fast paced and crowded environment Is trustworthy, well presented, outgoing and self-motivated Demonstrates a high commitment to delivering results Achieves agreed objectives and accepts accountability for results Displays the highest level of integrity Presents a high commitment to improving customer service To apply, please click here: Not what you are looking for? Try these related job searches Jobs at Cyprus Casinos in Limassol Customer Service jobs in Limassol Hospitality & Hotel jobs in Limassol Latest jobs in Limassol Customer Service jobs in Cyprus
