Back Office Officer

Company Overview:

Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySEC), the Cayman Islands (CIMA), and Mauritius (FSC). We were founded in Melbourne, Australia and have offices worldwide.

Leveraging our proprietary in-house state-of-the-art technology, Mitrade has developed a one-stop digital trading platform tailored for traders. We offer market data, news, and analysis, as well as trading and risk management services within a comprehensive user-centric Fintech ecosystem. Serving more than five million users globally, Mitrade is accessible via various platforms such as mobile (iOS and Android), desktop applications, and web browsers.

Our Cyprus office, Mitrade EU, is in a growth phase, presenting a unique opportunity to join the founding team and work actively within the core of the business. With this, internal growth is not only welcomed but also encouraged, providing our employees with the opportunity to grow, develop and succeed in their current role and any future roles they might have with Mitrade Group. This position offers not only career development opportunities but also the chance to be part of a fun, dynamic team that collaborates to support our clients.

Role Summary:

The Back-Office Officer will manage daily operations related to client onboarding and transactions, ensuring accuracy and compliance with regulatory requirements. The role involves reviewing client applications and conducting KYC checks, processing client deposits and withdrawals, monitoring account activities, and preparing reconciliation reports. You will collaborate closely with compliance and audit teams while supporting smooth global operations. This position offers long-term career growth in a dynamic, multi-cultural environment, with a competitive salary and comprehensive benefits package. The position is based in our Limassol office.

If you’re a strategic problem-solver with a passion for innovation, teamwork and a growth mindset, we invite you to join us in shaping the future of digital finance! ️

What Would Be Your Responsibilities:

• Perform daily monetary routines including processing clients’ deposits and withdrawal requests and regularly reconcile and update records accordingly.
• Reviewing and verifying client financial details and transaction records to ensure compliance with AML requirements. Conduct risk assessment of client monetary transactions to identify potential fraud and other related issues and take necessary actions.
• Assist in maintaining smooth global operations of the team and actively participate in cross department collaboration.
• Liaise with external money processors and banks to handle transaction issues and disputes.
• Effective implementation of Know your Client (KYC) procedure to all potential and existing Clients.
• Work closely with compliance and internal audit departments, and prepare various regulatory reports related to back-office.
• Preparation of daily reconciliation reports.

What We Require from You:

• Degree or related qualification in Accounting/Finance will be considered an advantage
• At least 1 year experience in financial services industry.
• Proficiency in MS Office and well versed in Excel and Word.
• Experience in client onboarding and payment processing.
• Excellent communication skills both verbal and written.
• Critical thinking and problem-solving skills.
• Eager to learn about the financial markets, CFD industry, and Mitrade’s trading platform.
• Strong sense of integrity.
• Meticulous attention to detail.
• Excellent verbal and written communication skills in English. Any additional language will be considered an advantage.

Working Hours:

• Willingness to do morning and afternoon shifts on a weekly basis.
• Flexible to work on Cyprus Public holidays on rotation.
• Working Hours Monday to Friday 08:00-16:00 & 15:00 – 23:00.

What You Can Look Forward To:

• Be part of a dynamic and multi-cultural team
• Career growth opportunities with global offices
• Competitive salary
• Performance-based bonus
• Private medical insurance
• Education subsidy & full-paid Study Leave
• Fitness membership allowance
• 21 days of annual leave increasing every year
• Birthday Leave
• Sick Leaves
• Work from Home Policy
• Weekly Lunch

Mitrade is at the cutting edge of FinTech with a team that excels in a fast-paced, collaborative environment. We seek analytical thinkers and executors with a data-driven approach, capable of managing complex multi-stakeholder projects and adapting to technological advancements.