IT Support Specialist

We are looking for talented IT Support Specialist in Nicosia Offices to join the team of eBOS Technologies, a fast-growing SME with 21 years of presence, headquartered in Nicosia, Cyprus. eBOS is one of the most innovative and leading software companies in Cyprus and in Europe, heavily investing in R&D and delivering best-of-breed innovative software solutions to enterprises worldwide. eBOS is currently ranked as the top enterprise performer in Cyprus during the past 16 years with a participation in 65+ prestigious EU funded R&D projects and currently amongst the top ten SME performers in Europe in the Horizon Europe programme. 

The role 

We are seeking a detail-oriented and proactive IT Support Specialist to join our dynamic team and ensure the seamless operation of our IT infrastructure. The successful candidate will play a vital role in maintaining, securing, and optimizing both in-house and customer IT systems, providing essential support that enables the organization to operate efficiently and securely. This position requires strong hands-on experience in IT systems administration, with proven expertise in configuring, monitoring, and maintaining IT infrastructure. The ideal candidate will demonstrate a solid understanding of security best practices, compliance standards (ISO27001), and the ability to troubleshoot and resolve technical issues effectively while supporting end-users across the organization. 

Key Responsibilities 

• Set up, install, configure, upgrade, operate and maintain the I.T. infrastructure of the company and Customers 
• Setup accounts and workstations for new employees and provide onboarding IT support 
• Monitor the I.T. infrastructure performance, troubleshoot technical issues 
• Ensure continuous security through access controls, backups and firewalls 
• Be part of the ISO27001 team and ensure compliance with ISO27001 standards and conduct internal audits to verify adherence to IT policies and procedures 

Qualifications & Experience 

• University degree in Information Technology, Computer Engineering, Computer Networking, or a related field 
• Minimum of 2 years of experience in IT infrastructure management, including network setup, installation, configuration, administration, and maintenance of software and hardware 
• Proven experience in managing virtualized environments, network servers, firewalls, and other technology tools 
• Excellent troubleshooting skills and ability to diagnose and resolve technical issues 
• Strong understanding of system and network security, including access controls, backups, and firewalls 
• Excellent written and verbal communication skills in both Greek and English 
• Professional certification (e.g., Microsoft Certified Systems Administrator) is a plus 
• Familiarity with ISO27001 standards and experience in conducting internal audit is a plus 

Remuneration 

• An attractive remuneration package based on experience and qualifications 
• Ability to join the company’s Provident Fund and Medical Insurance plan 
• Flexible working hours 
• Loyalty Club Bonus Programs 
• Customer Referral Bonus 
• Continuous personal development and international training opportunities 
• Opportunity to join a well-respected organization with an excellent reputation in the industry throughout Europe