We are a rapidly expanding global multi-asset brokerage firm with a mission to empower traders through cutting-edge technology and robust infrastructure. Our goal is to provide clients with the tools they need to succeed in today’s fast-paced financial markets. Despite our global presence, we remain committed to delivering personalized service, ensuring every client feels valued and supported.
We are now seeking a passionate and results-driven Retention Team Lead to join our dynamic team. This is an excellent opportunity for a natural leader who thrives on motivating people, driving performance, and building long-term client relationships.
What you’ll do
Lead, coach, and inspire your retention team to consistently achieve and exceed sales targets.
Provide training and mentoring to strengthen product knowledge, sales techniques, and client relationship management skills.
Monitor and analyze performance, using KPIs and client data to identify trends, opportunities, and areas for improvement.
Drive retention strategies by fostering strong client relationships, maximizing engagement, and identifying upsell or cross-sell opportunities.
Collaborate with senior management to refine processes, share insights, and contribute to the company’s overall retention strategy.
Promote a culture of accountability and success, encouraging your team to take ownership of their goals and deliver results.
Stay ahead of industry developments to ensure the team adapts quickly to market trends and competitive challenges.
What you bring
Proven experience as a Retention Team Lead in the forex or trading industry.
Strong background in sales, with a track record of meeting and exceeding targets.
Experience using CRM tools and analyzing client data to drive performance.
Excellent communication and relationship-building skills.
Fluency in English; additional languages are highly desirable.
A proactive, energetic, and client-focused mindset with strong leadership capabilities.
What’s in it for you?
Competitive base salary plus an attractive commission structure.
A supportive, international team environment.
Clear opportunities for career growth and professional development.