Customer Support Specialist

BridgerPay is the first-ever payment operations platform designed to automate every payment flow through a modular, Lego-like interface. Our codeless, agnostic, and unified software enables any business to scale payments, uncover real-time insights, and drive revenue,  without writing a single line of code. Operating across 4 continents and supporting 30+ currencies, BridgerPay is building the backbone of global online payments.

About the Role

Join our exceptional Support Specialist Team and play a pivotal role in delivering top-tier customer satisfaction through exceptional technical and non-technical support. This position demands a customer-centric mindset, robust problem-solving abilities, and effective communication within our dynamic and evolving environment.

Main Duties & Responsibilities

• Respond to customer queries in a timely and accurate way via email or chat.
• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints and reach out to provide assistance.
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
• Assist in training junior Customer Support Representatives.
• Immediately escalating serious complaints or issues that you are not equipped to deal with.
• Liaising with colleagues or managers to find the best solutions to customers’ issues.
• Maintain adherence to organizational security policies and procedures.
• Ensure proper handling of confidential and internal data.  

Skills & Qualifications 

• Experience as a Customer Support Specialist or similar CS role.
• Familiarity with our industry is a plus.
• Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• Patience when handling tough cases.
• The flexibility to adjust work schedule, when required.
• Superb written and verbal communication skills.
• Bachelor's degree in a relevant field, such as Computer Science or Information Technology, is preferred.
• Relevant certifications are a plus.
• Fluent in English.

Soft Skills

• Excellent communication skills, with the ability to effectively interact with customers and cross-functional teams.
• Strong problem-solving abilities and a detail-oriented mindset.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proactive attitude and willingness to learn and adapt to new technologies and integration methods.

BridgerPay offers: 

• Competitive salary.
• Breakfast, lunch allowance & birthday day-off.
• Private medical insurance.
• ESOP (Employee Share Option Plan).
• Career growth & development opportunities.
• Modern office in Limassol with pool, snacks, and team events.
• Employee Referral Programme.