Company Overview
Kalamon Homes is a reputable real estate development company in Larnaca, specializing in luxury residential and commercial projects. With multiple developments completed and several under construction, we are expanding our team and seeking a dynamic Customer Maintenance & After-Sales Coordinator to join our growing operations.
Position Overview
The Customer Maintenance & After-Sales Coordinator will serve as the primary point of contact for customers regarding maintenance and after-sales support for residential flats. The role involves performing minor repair works directly, as well as coordinating subcontractors for specialized issues. The successful candidate will ensure timely resolution of customer concerns, safeguarding Kalamon Homes’ reputation for service and quality.
Key Responsibilities
Act as the first point of contact for customers reporting maintenance or defect issues.
Carry out minor electrical, plumbing, carpentry, and general repairs independently.
Assess reported issues and determine whether in-house resolution is possible or subcontractors are required.
Coordinate and oversee subcontractor works, ensuring quality, timeliness, and compliance with company standards.
Maintain a log of customer issues, actions taken, and resolution timelines, reporting directly to the Directors.
Ensure customers are kept informed and satisfied throughout the resolution process.
Proactively inspect completed units and common areas to identify potential issues before customer handover.
Support post-sale service commitments and warranty obligations.
Maintain tools, equipment, and spare materials required for efficient on-site problem solving.
Represent the company professionally, safeguarding brand reputation.
Ensure maintenance works are carried out in compliance with health and safety standards.
Respond promptly to urgent customer issues requiring immediate attention.
Recommend cost-effective and sustainable solutions when addressing recurring maintenance concerns.
Requirements
Proven hands-on experience in general maintenance, with basic knowledge of electrical and plumbing work.
Strong problem-solving skills and the ability to troubleshoot a wide range of household issues.
Excellent communication and customer service skills, with a professional demeanor.
Ability to liaise effectively with subcontractors and oversee their work.
Organized and detail-oriented, with the ability to maintain clear reporting and records.
Strong communication skills in Greek and English (both written and spoken).
Valid driving licence and flexibility to travel between project sites.
Previous experience in construction, property management, or facilities maintenance preferred.
Awareness of safety regulations and building systems (plumbing, electrical, mechanical).
Personal Attributes
Reliable, accountable, and solution-oriented.
Professional appearance and conduct when dealing with clients.
Able to work independently with minimal supervision while keeping management informed.
Hands-on mentality with willingness to “own” customer issues until resolved.
What We Offer
Competitive salary package based on experience.
Travel allowance.
Exposure to high-profile, large-scale real estate development projects.
A professional and structured work environment.
Opportunities for career growth within the group.
Daily lunch is provided.