Job Description
Company Description
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.
With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.
Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.
Job Description
We are looking to hire a business analyst to support banking connectivity, payment process transitions, operational optimization, and strategic technology initiatives. This role will include the following responsibilities:
- Engaging with internal clients and counterparty banks to establish SWIFT platforms connectivity
- Managing issue escalations and coordinating with banking partners to resolve connectivity and fee-related concerns
- Facilitating knowledge transfer and training sessions for seamless handover to Global Payment Services (GPS) Operations
- Collaborating with business process owners and experts to map and validate processes in across relevant payment platforms ensuring alignment with client expectations
- Documenting and aligning legacy payment processes with GPS standards
- Collaborating with technology teams to define operational needs for new payment platforms
- Participating in user acceptance testing (UAT), rollout planning and various system improvement initiatives
- Ensuring all deliverables and client queries are met as stipulated in the SLAs
- Ensure all processes are performed in accordance with operational procedures and controls and all relevant checklists are completed.
- Participate in special projects including system upgrades, BCP planning & testing
- Any other ad-hoc tasks as required.
Qualifications
- Experience of working as a Business Analyst in financial services is important.
- Strong computer skills with strengths in Microsoft Office products. Proficiency with Microsoft Excel is particularly an asset.
- Experience with Process Mapping is a an advantage.
- Basic understanding of fund administration industry would be beneficial.
