Job Description
At Gan Direct Insurance, we pride ourselves on being more than just an insurance provider. We are a committed partner in safeguarding your peace of mind, dedicated to delivering exceptional service and innovative insurance solutions tailored to meet the unique needs of each of our clients.
We are looking for customer-focused, professional, commercially minded individuals to provide support to our customers via telephone as a 24hr Assistance Controller. If you fit this profile, then Gan Direct is the right place for you!
Responsibilities:
- Handling emergency calls around the clock and will be required to dispatch the right associate to customers within strict timeframes
- Ensuring that you have sufficient technicians on call at any time and efficiently coordinate the task force team and our network of approved associates
- Able to analyse a complex situation and filter complicated information
- Required to have good judgment showing logical decision making, and a hands-on approach
- Working on shift rotation, including weekends and public holidays with additional allowances
- Participating in training and coaching sessions for Continuous Learning and Development
Requirements:
- Possessing relevant working experience as Call Centre Advisor/Phone Operator will be considered an advantage
- Excellent verbal and written communication skills in English and Greek
- Computer literacy (MS Office: Word, Excel, Power Point etc.)
- Have exceptional customer focus, communication and interpersonal skills
- Demonstrate flexibility & reliability in meeting work demands and perform under pressure
- Be energetic and enthusiastic
What we offer:
- Attractive Remuneration Package including 13th and 14th Salary
- Continuous Professional Development in the Insurance Industry
- Medical Insurance
- Performance based Incentives after the end of probation
- Birthday and Work Anniversary Gifts
All applications will be treated with strict confidentiality
At Gan Direct, we truly believe that our people are our best resource: our greatest asset in providing the excellent service our customers are accustomed to enjoy and expect. That’s why we have always sought for people who want to contribute to our success and to the betterment of the environment in which we all work.
Gan Direct maintains an in-house Academy, placing focus on employees and acknowledging the importance of its staff in offering customers the best of services and solutions. Employees have access to personal coaching, seminars and educational material for insurance and customer relation topics in order to constantly improve their knowledge and skills. We constantly seek to create a better future across a range of socially relevant fields. With this in mind, Gan has created an Apprentice Programme. The mission of the program is for participants to gain important experience and education in an environment of continuous learning. Professional and personal development, while workings and studying. Gan offers people the opportunity to gain qualifications and get paid as they train. Gan’s corporate philosophy is to undertake an active role, focusing on initiatives that improve living conditions of our everyday life and contributing to world social welfare.