Customer Support Officer – Chinese Speaking

The role

The Customer Support Department is responsible for interacting with customers to provide and process information regarding enquiries, problems and information needed by the customers. The Customer Support Department provides and delivers professional, helpful, high-quality service and assistance by the customers.

The ideal candidate will possess the following qualifications/skills:

• Fluency in Chinese and English both verbal and written is a must.
• Relevant experience background in the forex industry would be considered as an advantage
• Qualifications in economics/ finance or any related is a plus
• Ability to work shifts on a 24/5 hour basis
• Knowledge of Meta Trader platforms is desirable
• Ability to meet deadlines
• Strong analytical and problem solving skills
• Computer literate with experience using MS Office applications, trading platforms, CRM Systems, Chat and email system to monitor performance ability to work effectively in an office-based environment
• Teamwork driven and willingness to ensure results are achieved

The successful candidate will be accountable for:

• Assists customers to open trading accounts
• Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments
• Handles welcome calls/call-back requests
• Maintains contact with existing clients to ensure high levels of client satisfaction
• Provides general information regarding platforms and services offered
• Handling of back office queries
• Supporting clients with technical and troubleshooting issues
• Dealing with customer complaints promptly and effectively
• Providing support and troubleshooting on Meta Trader platforms
• Liaising with all departments to resolve issues
• Suggests ideas and action to develop the market
• Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns
• Forwards any issues or requests to the head of the department and/or the appropriate department
• Educates the customer where applicable
• Ability to work in a dynamic and multicultural environment

The successful candidate will receive:

• Remuneration according to qualifications and experience
• Medical Insurance Scheme
• Provident Fund
• 13th Salary
• Company’s Group Discount Scheme
• Inhouse fitness room with classes
• Working Permit arrangements for the employee
• Modern working space at a central and convenient location of Limassol close to the highway
• Friendly multinational environment
• Opportunities for professional learning and growth