Customer Service & Reservations Agent

Avis Budget Rent A Car is seeking a customer-focused individual to join our team in Larnaca as a Customer Service and Reservations Agent. The successful candidate will be responsible for handling customer inquiries and reservations, providing excellent customer service and ensuring a positive rental experience for all customers.

Key Responsibilities

• Handle massive incoming back-to-back calls and emails daily to book quality reservations for our three brands worldwide.
• Provide information on rental rates, policies and procedures.
• Maintain knowledge of the company’s products, services and promotions.
• Efficiently guide conversations and apply sales techniques to convert calls into reservations.
• Handle complaints and resolve customer service issues.
• Communicate effectively with a wide range of people via phone, email and in person.
• Respond to customer inquiries in a timely and professional manner.
• Able to ensure customer satisfaction through providing exceptional service to every customer.
• Follow established procedures and guidelines.
• Provide excellent customer service.

Requirements

• High school diploma. University degree will be considered as an advantage.
• Excellent knowledge of the English languages. Other knowledge of language will be considered as an advantage.
• Computer literate.
• Ability to work independently and in harmony within a team.
• Strong teamwork skills.
• Strong Customer Service and interpersonal skills.
• Pleasant, enthusiastic and adaptable personality.
• Ability to multitask and work under pressure.

Benefits

• Competitive remuneration package (incl. 13th salary).
• Opportunities for career development and advancement.
• Extensive trainings.
• Dynamic and growing team.
• Career stability.
• Discount on rental cars reservations.