Customer Service Unit (CSU) Officer/Senior Officer

Our Customer Service Unit (CSU) team is growing and we are looking for a talented and passionate game-changer to join us as a CSU Officer/ Senior Officer! 

Are you up for the challenge?

The Role  

The successful candidate will be involved in, amongst others: 

• Conducting background checks, KYC, DD and AML assessment of new customers as well as collecting relevant documentation.
• Setting up of the account information for the customers in the core banking system and CRM where applicable.
• Initiate and process various types of payments, ensuring that all payments are processed accurately and in a timely manner, complying with relevant policies and directives.
• Communication with several bank institutions regarding payment related issues and providing requested information and supporting documents where necessary.
• Coordinating with internal departments and external stakeholders to resolve payment-related issues.
• Handle all back office duties related to payments.
• Conducting on-going review of customers.
• Serving as the lead point of contact for all customer account management matters.
• Building and maintaining strong, long-lasting customer relationships.
• Ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
• Meeting with prospective customers to discuss their needs and recommend types of e-accounts that would be appropriate.
• Providing personal support for any issues that customers may have.
• Working effectively within own team, providing support and guidance to colleagues to create an environment of continuous improvement.
• Undertaking any other work-related tasks assigned by the management. 

Requirements 

• Undergraduate and/or Postgraduate degree in Business Administration or in similar disciplines.
• Up to five (5) years of related work experience will be considered an advantage.
• Ability to work effectively in a team environment.
• Ability to work well under pressure. 
• Strong report writing analytical skills.
• Strong organisational skills and attention to detail.  
• Strong multitasking, troubleshooting and problem solving skills. 
• Strong interpersonal and communication skills.  
• Strong computer literacy, including Microsoft Word, Excel, Power Point. 
• Excellent command of Russian Language, both verbal and written will be considered an advantage.
• Excellent command of the English and Greek Languages, both verbal and written.