Technical Support and Internal Testing (QA) Specialist

Company Overview:

Moneygate Solutions is a leading Electronic Money Institution (EMI) based in Cyprus, dedicated to providing innovative financial solutions to businesses & individuals globally. Committed to compliance, security, and customer satisfaction, we specialize in facilitating seamless electronic transactions while adhering to regulatory standards. 

Role Overview:

We’re looking for a highly motivated and technically proficient individual to join our growing team as a Technical Support & Internal Testing (QA) Specialist. The ideal candidate will manage the daily operations of our payment platform and ensure its optimal performance by providing technical assistance to clients, address payment-related inquiries, and collaborate with internal teams and external vendors. Additionally, they will generate reports for internal and regulatory purposes, monitor system functionality, and contribute to the testing of system/product releases. 

This is a great opportunity for someone with strong technical experience, preferably in fintech or banking, who wants to make a real impact on both the customer journey and the product lifecycle.

Key Responsibilities:

Technical Support:

• Provide expert-level support for customer inquiries via email, chat, phone, and other communication channels.
• Troubleshoot and resolve technical issues related to the platform, payments, and user accounts.
• Collaborate closely with cross-functional teams, including product development and operations, to identify recurring issues and implement solutions.
• Document customer issues and feedback, maintaining detailed records to help improve the customer experience.
• Escalate complex or unresolved technical issues to the appropriately for further investigation.

Internal Testing & QA:

• Conduct manual and automated testing of new features, updates, and bug fixes to ensure they meet the highest quality standards.
• Develop and execute test cases and test scripts based on project requirements, user stories, and functional specifications.
• Work with technical teams and product owners to track, verify, and resolve defects, ensuring they align with customer needs and technical requirements.
• Create and maintain detailed reports of testing outcomes, including issue tracking and test case results.
• Assist in validating the end-to-end functionality of the platform, including payment flows, user authentication, transaction processes, and integrations with third-party services.

Skills & Qualifications:

• Technical Background: Minimum of 3 years, hands-on technical experience is essential. Experience in payments systems, mobile apps, digital wallets, or similar technologies is a strong advantage.
• Technical Support Experience: Proven ability to provide high-quality, and solution-oriented customer support in a technical environment.
• Quality Assurance Expertise: Knowledge of manual and automated testing techniques, tools, and methodologies. Familiarity with testing frameworks and tools (e.g. Postman, JIRA) is a plus.
• Problem-Solving Skills: Strong troubleshooting and analytical skills, with the ability to diagnose technical issues and identify root causes quickly.
• Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex technical issues in an easy-to-understand way.
• Attention to Detail: Ability to notice discrepancies or issues in workflows, user interfaces, and overall platform performance.
• Fintech/Banking Knowledge: Familiarity with financial products, payment systems, regulations (e.g., PSD2, AML/KYC), and industry best practices is highly desirable.
• Education: A degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent work experience.

What We Offer:

• Competitive salary with performance-based component.
• Opportunity to work in a fast-paced, innovative environment.
• Career growth and professional development opportunities.
• A supportive and collaborative team culture.