Community Manager

3CX has an established and vibrant Community of more than 220,000 members. We’re looking for an experienced Community Manager to manage and grow this further. Your job will center around engaging with our existing community. You will also be tasked  to drive community growth and engagement with our ever expanding global network of 3CX partners and customers. This means we’re looking for a great communicator who is technically inclined, action-oriented, and ready to tackle challenges.

The Role

Your goal is to manage and grow the 3CX community and continue to build a community support system that meets the fast-paced demands of our sector.

About the Job

• Community engagement to respond to community inquiries, address concerns, and provide support.

• Content creation to keep the community informed about product updates and news.

• Community moderation to ensure conversations are respectful, on-topic, and adhere to community guidelines. 

• Community management to resolve conflicts and manage any issues or disputes that may arise.

• Relationship building to identify and collaborate with community ambassadors and advocates.

• Inter-departmental collaboration to align community activities with company goals.

• Drive analysis of community feedback on product updates.

• Community growth strategies to attract and onboard new community members.

What You’ll Do

• Respond to community inquiries, address concerns, and provide support.

• Inform the community about product updates 

• Moderate the community to ensure the standards set are being met

• Resolve and manage any issues that arise 

• Build relationships within the community 

• Analyze what needs to be fed back into the organization

• Grow the community from the 220,000 members it has today 

About You

• Enough existing technical proficiency to demonstrate your ability to learn about 3CX if you don’t have this experience prior.

• Excellent written and verbal communication skills with the ability to explain complex technical concepts clearly.

• You have to like building relationships and fostering a positive community atmosphere. We'd want to see how!

• Willingness to help solve user problems with patience and guidance.

Personal Skills

• A strong communicator - this will be evident in both written and verbal communication.

• Strategic thinker who can translate vision into actionable goals.

• Adaptable, innovative, and solution-oriented, with a sharp attention to detail.

• Team-oriented with strong interpersonal skills to foster a collaborative and inclusive community environment.

• Resilient and skilled at maintaining high performance under pressure.

About the 3CX Team

Our award-winning product is targeted at medium and large enterprises and is currently used by 350,000 customers around the world. Working in our state of the art 3CX offices in Nicosia, you'll be part of a vibrant team enjoying the many benefits the Company offers, including an international work environment, catering, private gym and swimming pool, performance-related bonus, and an annual profit share scheme.