Account Manager

Company overview

Advanced Payment Solutions is a Payment Service Provider (PSP) Group of Companies.

APS provides a wide selection of payment methods for your online business with more than 50 countries coverage.

Account Manager

The key goal for the Account Manager role is to maintain and lead a customer first approach in all aspects of the role to ensure customer excellence.

Key business processes

Process ownership for the merchant onboarding process. Cross-department interactions with the Legal and Compliance teams for underwriting, agreement signing and ongoing due diligence^ Merchant integrations supervision. Working closely with the Operations and Finance teams. Reporting to the Head of Account management.

Account Manager Functions

• Managing full client onboarding process;
• Ensuring excellent customer experience in all processes from onboarding to operations;
• Provide Clients with the updates on the services provided by the company (changes in the existing payment channels or rates, new payment channels and services);
• Provide training and guides to the clients (product training, updates in the company services and tools);
• Ensuring excellent customer experience in all processes from onboarding to operations;
• Regular reporting

Account Manager required experience and background

• Actual experience in the related role (account manager, customer success manager, retention manager or similar) with the track record not less than three years;
• Confident knowledge of the financial markets and merchant payment processing (card acquiring, wires, alternative payment methods (APM’s));
• Google suite experienced user;
• Knowledge of CRM, Helpdesk and Project management systems will be considered an advantage;;
• Knowledge of Asana, Freshdesk, Jira will be considered an advantage;
• English language proficient level (C1).

Successful candidate soft skills

• Strong communicator and capable of expressing oneself clearly both speaking and in writing;
• Strong interpersonal skills;
• Self-starter, problem solver.