Digital & IT Support Officer

Founded in 1993, Consulco has emerged into a specialised alternative investment manager with significant experience in the London property market. World class performance, unshakable ethics, erseverance, and attention to detail have placed Consulco in a position to serve investors across the globe. With offices in London, Dubai and Nicosia we provide specialised investment management solutions in our niche market.

Job Overview

Consulco is currently in the process of recruiting a highly motivated and skilled Digital and IT Support Officer. As a key member of the IT department, the ideal candidate will be responsible for providing exceptional technical support to all users and ensuring the smooth operation of the ICT infrastructure.

Key Responsibilities:

• Provide first-line technical support to users via phone, email and in-person for hardware issues, OS and software troubleshooting
• Install, configure and support Microsoft based IT infrastructure throughout the company
• Troubleshooting simple server-related issues
• Perform local and remote testing on equipment, including running computer programs to diagnose and solve hardware/software faults
• Supporting the roll-out of new applications and migration to new technologies
• Installing and configuring computer hardware operating systems and applications
• Conduct routine system audits and maintain server system inventory and documentation
• Setting up new users' accounts and profiles and dealing with password issues
• Design and develop in-house .NET and SQL Server based applications and reports
• Install in-house software and reports and train the users
• Test modified programs to ensure user data accuracy and modifications have no adverse impact on systems operation
• Assist with the administration of user accounts and access control systems.
• Monitor and maintain IT infrastructure, including servers, networks, and other devices.
• Troubleshoot and resolve network issues, including network connectivity and performance problems.
• Assist with IT projects, including system upgrades, software deployments, and network expansions.
• Create and maintain technical documentation and procedures.
• Stay up to date on the latest IT trends and technologies.
• Perform other related projects and duties as assigned

Qualifications:

• Bachelor’s degree in IT, Computer Technology, Computer Engineering or equivalent

Knowledge and Skills:

• Outstanding Computer literacy. Very good knowledge and experience in Windows OS and MS Office Suite. Basic knowledge of Active Directory (DNS, DHCP, TCP/IP), Group Policy, Terminal servers. Basic knowledge of LAN/WAN networks, TCP/IP protocols and network technologies
• Excellent troubleshooting skills and comfortable working independently and as part of a team.
• Strong communication skills and able to effectively communicate technical information to non-technical users.
• Proactive problem-solver taking initiative and always eager to learn new skills.
• Highly organized and detail oriented.
• Strong work ethic and able to manage multiple tasks simultaneously.
• Excellent command of Greek and English language

Compensation package:

• Attractive compensation and bonus reward system
• Excellent career development potential and support
• Provident Fund & 13th salary
• Friday afternoons off