Job Description
About the job
Pay CC is a cutting-edge payment solution provider, specifically tailored for high-risk industries. We are looking for a Head of Customer Success to join our rapidly growing team in Cyprus.
Main Responsibilities:
- Analyse and report upon CRM, Gateway and Back-Office platform analytics.
- Provide Management with regular reporting on Client/Merchant performance and internal team’s KPI’s.
- Lead and manage a Customer Success Team; providing training, guidance and support.
- Develop and implement a comprehensive Customer Success strategy aligned to the Company's business goals.
- Oversee the hiring and training of new employees into the Customer Success Team.
- Establish and implement new procedures and workflow.
- Outline the Success Team's strategic roadmap and provide recommendations for improving processes and resources (for example new PSP solutions/tech required).
- Address any problems in a prompt and professional manner, within the guidelines of the Company.
- Collaborate with cross-functional teams, including Sales and Technical Support, to drive customer success initiatives.
- Identify opportunities for upselling additional services or features that align with client goals.
- Attend local and international, meetings, events and conferences, when required.
Qualifications:
- External B2B experience of communicating with department heads.
- A minimum of 3 year’s experience within the Payment Industry, at a Payment Service Provider or within Fintech.
- Fluent English speaker. With any other languages considered advantageous.
- Respond to client enquiries and provide effective solutions in a timely manner.
- Hold a Bachelor’s degree in Business Administration or similar would be considered advantageous.
- Experience in overseeing external Account Management communications.
Benefits:
- Join a dynamic team in a fast-paced working environment.
- Competitive salary depending on your experience.
- Continuous opportunity for growth and career development
- Representing the company at international events.
- Team building activities.
