Client Relationship Manager

Who we are.

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!

The role will represent the Organization within a model that differentiates Axi brand, from its competitors globally.

Your EDGE Assignment/You Will

• Collaborate with the marketing team to generate leads and retain clients.
• Handle client inquiries, issues, and complaints effectively.
• Facilitate smooth on-boarding for new clients.
• Expand the client base through sales initiatives.
• Conduct client outreach via calls and online chat.
• Host webinars and seminars.
• Maintain up-to-date knowledge of our products and systems.
• Identify and report suspicious activities in clients' accounts.
• Ensure compliance with Cyprus regulatory requirements.
• Contribute to process enhancements and continuous improvement.
  
  

Are you the one?

• Proven client management experience in the financial industry.
• Strong knowledge of financial products, particularly in FX.
• Effective communication and interpersonal skills.
• Ability to handle a diverse client base and provide exceptional service.
• Understanding of financial regulations and compliance.
• Proficiency with CRM tools and software.
• Experience in conducting client education sessions.
• Ability to speak fluent German, French or Dutch will be considered as an advantage.
• Problem-solving skills and adaptability.
• Commitment to ethical business practices.
• Detail-oriented and organized.
  
  

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year, 5 paid study leave days per year, and 1 paid volunteer day per year.
• Subsidized local gym membership.
• Health Insurance.