IT Support Engineer

  • Albourne Partners (Cyprus) Ltd
  • Nicosia, Cyprus
  • 15/05/2024
Full time Information Technology

Job Description

Who We Are

Albourne is a global financial services company. Our objective is to advise our clients to be the best investors they can be. The company’s main areas of focus are fund research, portfolio and risk advice, FinTech and implementation. The Nicosia office opened in 1998, we currently have over 300 dynamic employees – and are looking to have more to join our teams across various functions.

Role in Brief

Albourne Partners (Cyprus) Ltd is looking to hire a person for IT Support. This person will be required to:

  • As a Help Desk support and System Administrator position, provide support to company users in offices around the world.
  • Work between 8:30 AM – 5:30 PM, with a one-hour break.
  • Travel quarterly to other Albourne offices for IT maintenance and user support, upon requirement.

Insights to the Role

Keep Albourne IP and data safe:

  • Pro-actively take any measures necessary to maintain the security of Albourne systems and all hosted data.
  • Ensure that any breaches or suspected breaches of the end user policy agreement are reported.
  • ​Promote the secure and responsible use of Albourne IP and data entrusted to Albourne.

End User Support:

  • Serve as the initial point of contact for the resolution of I.T. requests in a 400+ user environment.
  • Troubleshoot research, diagnose, document and resolve technical issues encountered by users in the execution of their duties through the use of I.T. equipment. Including but not limited to the use of Microsoft Windows, Microsoft Office suite applications, any approved email clients, standard off the shelf business applications, any in-house software application or website (e.g. HFDB, castle) or other specialized application.

Troubleshoot any issues encountered in the use of:

  • Local office wired and wireless network connectivity.
  • Desktop workstations, laptops and any peripheral equipment used in conjunction said items.
  • Office desk-phones.
  • Office Video Conferencing facilities.
  • ​Support BYOD and company mobile handsets.
  • Document, track, resolve, and report all aforementioned problems on in the ticketing system.
  • Configure, image and maintain user workstations and laptops in an acceptable working order.
  • Co-ordinate and provide support for any outside

I.T. Purchasing:

  • Maintain adequate inventory of I.T. equipment, make requests and document orders via tickets and the internal asset inventory system.

Off-Site events and Travel:

  • Travel quarterly to Albourne offices for the purpose of regular upkeep, I.T. emergencies and/or special improvement projects.
  • Upon request, act as I.T. support during the course of company events which may be conducted overseas and consequently require travel.

Office Facilities maintenance:

  • Conduct scheduled generator/power tests, portable appliance testing (PAT) and Display Screen Equipment (DSE) workstation assessments.
  • Communicate with local building management or any local facility supplier upon which local I.T. facilities depend.
  • Appropriately deal with periodic and unplanned building power maintenance which may be carried out outside normal working hours.
  • Inspect and periodically test any UPS equipment.
  • Regularly inspect and aide in the maintenance of Air Conditioning equipment in server rooms.
  • Keep secure, escort visitors and report any unauthorised access to server rooms.
  • Maintain all server cabling to an adequate standard and ensure that any vital Internet connections or telephone lines are not put at risk.

System Administration:

  • Support the business continuity plan.
  • Pro-actively identify improvement opportunities.
  • Carry out ad hoc requests as directed by Head of I.T. or Head of Systems Administration Group.
  • Conduct test of systems and backups on a regular basis.

​Windows Administration:

  • Create and maintain domain user accounts, permissions in Active Directory and SAMBA.

Who You Are

  • Strong interest in computers and technology.
  • Strong organizational and time management skills.
  • Strong ability to multi-task and set priorities.
  • Comply with and support ISO 27001 requirements.
  • Strong System literacy (Microsoft Office 365, Adobe Suite etc.)
  • Travel upon request
  • Comply with terms of Albourne Compliance Manuals and Group Policies
  • Attend company events upon request.

What We Offer

  • Support for professional qualifications (such as CFA and CAIA)
  • Career growth and tools for ongoing learning and development
  • Medical insurance for you and your dependents
  • Provident fund
  • Yearly bonus dependent upon performance and company growth
  • Opportunity for international travel (i.e., short periods of secondment to other Albourne offices)
  • 5 additional service recognition holidays in surplus to standard annual leave
  • Albourne Training Days (minimum of 40 hours per year)
  • Free office parking

What You’ll Enjoy

  • A supportive, multi-cultural work environment
  • Freedom to work independently, problem-solve and come up with creative solutions to complete tasks within required deadlines
  • Explore different roles within Albourne after you master your current role. There are excellent opportunities for horizontal and vertical career progression
  • Open plan office equipped with kitchen facilities and communal entertainment area
  • Fun social activities
  • Charity Day – a day in the year to work on a cause you are passionate about
  • We are supportive of fitness, mental health and wellness; implementing company-wide sessions for people to partake in activities related to these areas.​