The Leptos Group has been a leading force in the Cyprus economy for over 60 years. Its diversified presence covers the areas of property development, construction, hotels, property management, travel, insurance brokerage, healthcare and education.
Leptos Calypso Hotels Ltd is seeking to recruit a capable IT Technical Support Officer for the Coral Beach Hotel & Resort.
The IT Technical Support Officer will be responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.
Installing and configuring computer hardware, operating systems and applications
Monitoring and maintaining computer systems and networks
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
Troubleshooting system and network problems and diagnosing and solving hardware or
· Troubleshooting the wi-fi network
Replacing parts as required
Providing support, including procedural documentation and relevant reports
Supporting the roll-out of new applications
Setting up new users' accounts and profiles and dealing with password issues
Responding within agreed time limits to call-outs
Working continuously on a task until completion (or referral to third parties, if appropriate)
Prioritizing and managing many open cases at one time
Rapidly establishing a good working relationship with customers and other professionals
Testing and evaluating new technology
Conducting electrical safety checks on computer equipment
· Working knowledge of Microsoft windows, MS Office and MS Office 365 products
· Knowledge of switches, routers and Wi-Fi access points
· Basic knowledge of networking
· Email and internet knowledge
Salary and benefits:
· Remuneration package based on qualifications and experience