IT Technical Support Officer

  • Paphos, Cyprus
  • 11/10/2023
Full time Information Technology

Job Description

The Leptos Group has been a leading force in the Cyprus economy for over 60 years. Its diversified presence covers the areas of property development, construction, hotels, property management, travel, insurance brokerage, healthcare and education.

Leptos Calypso Hotels Ltd is seeking to recruit a capable IT Technical Support Officer for the Coral Beach Hotel & Resort.

The IT Technical Support Officer will be responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.


  • Installing and configuring computer hardware, operating systems and applications
  • Monitoring and maintaining computer systems and networks
  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
  • Troubleshooting system and network problems and diagnosing and solving hardware or

 software faults

·        Troubleshooting the wi-fi network

  • Replacing parts as required
  • Providing support, including procedural documentation and relevant reports
  • Supporting the roll-out of new applications
  • Setting up new users' accounts and profiles and dealing with password issues
  • Responding within agreed time limits to call-outs
  • Working continuously on a task until completion (or referral to third parties, if appropriate)
  • Prioritizing and managing many open cases at one time
  • Rapidly establishing a good working relationship with customers and other professionals
  • Testing and evaluating new technology
  • Conducting electrical safety checks on computer equipment



·        Working knowledge of Microsoft windows, MS Office and MS Office 365 products

·        Knowledge of switches, routers and Wi-Fi access points

·        Basic knowledge of networking

·        Email and internet knowledge

Salary and benefits:

·        Remuneration package based on qualifications and experience

·        Provident Fund