Customer Support Officer

Duties and Responsibilities:

• Respond to customers queries and provide support in a timely and accurate way
• Handle and resolve customer complaints
• Provides information to customers regarding the Company’s services and products
• Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
• Maintain a balance between Company policy and customer benefit in decision making
• Inform customer about internal regulations and procedures of the Company
• Offer support to all client facing departments
• Ensure all duties are done in line with the necessary KYC, AML, and Due diligence controls

Experience and Qualifications:

• Minimum 2 years of proven experience in similar role within Investment or Forex Industry preferably in Team Leading Position
• Attention to detail and monitoring skills
• Strong written and verbal communication skills
• Proficiency in Microsoft Office
• Strong analytical qualities
• Able to work to deadlines in a high-pressure environment
• Highly motivated and results-driven
• Strong interpersonal skills, positive mindset, cooperative spirit
• Fluency in English