Customer Support Officer

  • Ayers Alliance Financial Group Ltd
  • Limassol, Cyprus
  • 17/03/2023
Full time Customer Service Fintech Forex

Job Description

Duties and Responsibilities:

  • Respond to customers queries and provide support in a timely and accurate way
  • Handle and resolve customer complaints
  • Provides information to customers regarding the Company’s services and products
  • Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
  • Maintain a balance between Company policy and customer benefit in decision making
  • Inform customer about internal regulations and procedures of the Company
  • Offer support to all client facing departments
  • Ensure all duties are done in line with the necessary KYC, AML, and Due diligence controls

Experience and Qualifications:

  • Minimum 2 years of proven experience in similar role within Investment or Forex Industry preferably in Team Leading Position
  • Attention to detail and monitoring skills
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Office
  • Strong analytical qualities
  • Able to work to deadlines in a high-pressure environment
  • Highly motivated and results-driven
  • Strong interpersonal skills, positive mindset, cooperative spirit
  • Fluency in English