Trading Operations Engineer

  • Pepperstone EU Limited
  • Limassol, Cyprus
  • 24/01/2023
Full time Forex Information Technology

Job Description

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global and results focused. You’ll find our 350+ team currently across 9 locations and time zones.

The Role:

Trading Operations Engineers form a vital part of Pepperstone’s commitment to its business users and clients. Maintaining system uptime and reliability is of the upmost importance. Through monitoring platforms, trading infrastructure, and our IT ticketing system the team maintains an overview of the company’s mission-critical systems. As part of this team, you will be responsible for identifying and resolving outages that may affect any of the client-facing IT systems including the Corporate Website, Trading Systems, and Secure Client Area.

This position requires practical knowledge of different types of trading systems provided by the Company, understanding of Pepperstone business model as well as demonstrating of developed skills set to manage trading infrastructure securely and efficiently.

Your key responsibilities include, but not limited to:

  • Provide Tier 2&3 escalation and Operational support to the business
  • Monitoring of business-critical IT systems ( Trading Systems, Proxy servers, Windows servers, Bridge, Third-party applications, Website, Client Area)
  • Responsibility for the continuous operation and running of the MT4/ MT5 and cTrader, TradingView and other trading systems
  • Monitor system performance, availability, backup/restore, and continuity of trading platforms
  • Monitor the pricing of the products and resolve the pricing issues effectively
  • Handling of Operations tickets and requests in a timely manner considering the business sensitivity and urgency
  • Process of the corporate action & swaps
  • Conduct end-to-end trade investigations
  • Complete daily operational tasks as required by the business
  • Identify and resolve system outages promptly
  • Provide fast, effective, and efficient support to stakeholders throughout the business

About You:

  • Bachelor’s degree in computer science, Information Technology, Finance or any other related discipline
  • Excellent knowledge of the English language both written and oral is necessary.
  • At least 1 year experience in the same or similar role in online trading industry.
  • Hands-on experience with trading platforms, especially with MT4/MT5 and cTrader
  • Knowledge of Bridge Providers/FIX Engine, PXM, OneZero, etc will be considered as advantage
  • Knowledge of FIX API and FIX protocol will be considered an advantage
  • Knowledge of SQL queries will be considered an advantage
  • Flexibility with regards to work hours, weekend tasks, and shifts
  • Ability to live the Pepperstone values
  • Committed to ongoing learning and development

Why you will enjoy working with us:

  • Competitive salary structure including company bonus scheme
  • Genuinely collaborative and friendly culture
  • Flexible and hybrid working
  • Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
  • Ongoing personal development & learning opportunities
  • 3 paid volunteering days per year & Workplace Giving Program
  • Frequent events and celebrations
  • Provident Fund
  • Private medical insurance


Flexible working arrangements

Ongoing Personal Development & Training

Wellbeing initiatives

Employee Assistance Program

Work from anywhere

Parental Leave policy